Just in case someone is currently looking at this issue: I will now test deinstalling the latest version and installing the older version 1.2.8 to see if it works as it should.
Will report back here later.
Well, that was quick. 1.2.8 works fine.
It does not give a 502 error when saving the page with the short code.
And it does not give a script error on the front end on the page that has the slider.
So, WARNING about updating to 1.3.x.
I’d appreciate if you let me know here when a function 1.3.x is available.
Let us check the plugin again.
Hi,
Well, I cannot do that at this moment, since I have some urgent work I need to do and I will use the old version 1.2.8 that functions correctly for me.
Once this is done I will reinstall the latest version – the one that gives an error – and I will then contact you with the login so you can see it.
Hello @bkwineper
Yes, You can contact us anytime. We are happy to help you.
Please let us know whenever you get time.
Thanks and Regards.
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
@wponlinesupport I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.
https://make.ww.wp.xz.cn/support/handbook/forum-welcome/#the-bad-stuff
Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.
If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.
Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.
@jdembowski I’m a little confused here. Many support people ask for access to the site, although it is often done on the plugin’s own support forum. WPML is one very widely used plugin that does that, just as an example.
Of course, the login credentials would never be posted publicly on a forum but sent in a private email or similar such thing.
And one should of course better not give the credentials to a ‘live’ site.
I would have no big problem with giving someone access to our texting/staging site. How else would they be able to find the issue? Would be very difficult in many cases.
And after the debugging is done I would delete the credentials and also delete (and regenerate) the staging environment.
Or maybe you have some other suggested process to follow?
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
I’m a little confused here. Many support people ask for access to the site, although it is often done on the plugin’s own support forum. WPML is one very widely used plugin that does that, just as an example.
There’s nothing confusing here: that’s flat out not permitted in these forums. Any author who insists on that needs to consider removing their plugin from the WordPress repository. They can do what they want on their own site.
For example: WPML isn’t on this site. If they were then they would have the same restriction. On their site the can do as they please.
But here, authors will get into real trouble if they repeatedly do that.
Or maybe you have some other suggested process to follow?
There are many ways for authors to get information you need and accessing the user’s site is not be one of them.
You get the idea.
Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Anyone accessing users systems that way is a short cut that will get them into real trouble in these forums.
Jan,
Thanks for all that!
BTW, I’m not a plugin developer, just a user seeking assistance here once in a while.
