Title: Causing Critical Error when Active
Last modified: December 26, 2024

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# Causing Critical Error when Active

 *  Resolved [Steve](https://wordpress.org/support/users/aksteve/)
 * (@aksteve)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/causing-critical-error-when-active/)
 * The title says it all. But video will help too – [https://www.loom.com/share/221cb5174a4144c9b45fc17b9b1ab90a](https://www.loom.com/share/221cb5174a4144c9b45fc17b9b1ab90a)
 * Any ideas??
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcausing-critical-error-when-active%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Smash Balloon Nigel](https://wordpress.org/support/users/nigelrsb/)
 * (@nigelrsb)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/causing-critical-error-when-active/#post-18216989)
 * Hi [@aksteve](https://wordpress.org/support/users/aksteve/),
 * I am sorry for the critical error you experience when Smash Balloon is active
   on your website. It is likely due to a conflict with a theme or one of your plugins.
 * To find the conflicting plugin or theme, please do the following:
    1. Switch to a default theme like Twenty-Twenty Three and check the issue again.
       If the issue is resolved, your theme is causing the issue and it’s best to check
       with your theme author.
    2. Temporarily deactivate all 3rd-party plugins and check if the issue gets resolved.
       If resolved, start activating them one by one. Each time you activate a plugin,
       check for the issue. When the issue reappears, you will find the conflicting
       plugin
 * I recommend doing this on a [**staging**](https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/)
   website to avoid affecting your live website.
 * If you need us to investigate further, please submit a support request via the
   form on our website, [https://smashballoon.com/support/](https://smashballoon.com/support/),
   and include the plugin’s System Info. 
 * To obtain this information, please temporarily enable the Facebook Feed plugin
   and follow the steps on this page: [https://smashballoon.com/doc/how-to-get-system-info](https://smashballoon.com/doc/how-to-get-system-info).
   We ask you to use our form, as the System Info contains other website information
   from your site, which we do not suggest posting here.
 * Do not hesitate to ask if you have questions.
 *  Plugin Support [Smash Balloon Joel](https://wordpress.org/support/users/joelsmashballoon/)
 * (@joelsmashballoon)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/causing-critical-error-when-active/#post-18217722)
 * Hey [@aksteve](https://wordpress.org/support/users/aksteve/),
 * Following up here, it looks like your issue could be a conflict with a JavaScript
   library used by one or both of the plugins. It may also be a conflict caused 
   by the use of jQuery depending on the plugins involved. In this case, we could
   provide further insight and troubleshooting if you contact us using the [form on our website.](https://smashballoon.com/support/)
 * I will mark this thread as resolved, but please let us know if you need any further
   assistance or have any questions.
 * Best regards.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Causing Critical Error when Active’ is closed to new replies.

 * ![](https://ps.w.org/custom-facebook-feed/assets/icon-256x256.png?rev=2700775)
 * [Smash Balloon Social Post Feed - Simple Social Feeds for WordPress](https://wordpress.org/plugins/custom-facebook-feed/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/custom-facebook-feed/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/custom-facebook-feed/)
 * [Active Topics](https://wordpress.org/support/plugin/custom-facebook-feed/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/custom-facebook-feed/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/custom-facebook-feed/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Smash Balloon Joel](https://wordpress.org/support/users/joelsmashballoon/)
 * Last activity: [1 year, 5 months ago](https://wordpress.org/support/topic/causing-critical-error-when-active/#post-18217722)
 * Status: resolved