Title: cc
Last modified: December 20, 2021

---

# cc

 *  Resolved [smolgiant](https://wordpress.org/support/users/smolgiant/)
 * (@smolgiant)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cc-7/)
 * I use Mailgun for my transactional emails and everything else seems to work fine,
   however I’ve noticed when going to Woocommerce->Customers and Clicking “Download”
   in the upper right to download the current customers, I’m prompted with “Your
   customer report has been sent to your email”. I do get an email with a link, 
   but the link is [https://email.mg.domainname.com/c/asdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdf_asdfasdfasdf](https://email.mg.domainname.com/c/asdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdfasdf_asdfasdfasdf)
 * And of course the link generated doesnt work. Is this an issue with a setting
   in the DB or DNS records?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Phillip C. a11n](https://wordpress.org/support/users/phillipwoo/)
 * (@phillipwoo)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cc-7/#post-15186512)
 * Hi!
 * Thanks for reaching out. Can you test to see if the mailgun service is somehow
   related? If you can temporarily disable that then run the process to get the 
   customer download again. This should allow the site to use the `wp_mail()` function
   to send the email instead of mailgun. If this corrects things then I recommend
   contacting mailgun support directly and let them know what is occurring.
 * If that does not correct things then I recommend performing a thorough Conflict
   Test to see if the site’s theme or one of the other active plugins is causing
   this behavior. Let us know if any of this helps and where things stand after 
   your testing.
 *  Thread Starter [smolgiant](https://wordpress.org/support/users/smolgiant/)
 * (@smolgiant)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cc-7/#post-15186516)
 * Thanks for responding.
 * I’ll keep that in mind, but I highly doubt it’s a theme issue. I’m running custom
   child theme based on storefront (very minimal edits of basically color updates).
 * Also, first thing I did was to look for any settings regarding that email link,
   but after not finding anything I disabled mailgun (which then stopped sending
   my orders via email). I dont actually have the email reports plugin purchased,
   so there’s that, but doesnt make sense it would email a link that doesnt go to
   anything.
 * I’m thinking it has to do with some code that is persistent in the db or a DNS
   mis-configuration. To test the code theory I thought about it while I took a 
   dump and grep’d the .sql file to find where this mg.domainname.xyz was appearing,
   but that really didnt help any.
 * I wonder if I could just reinstall the whole site and import tables one by one
   to prove it’s a DB thing.
    -  This reply was modified 4 years, 5 months ago by [smolgiant](https://wordpress.org/support/users/smolgiant/).
    -  This reply was modified 4 years, 5 months ago by [smolgiant](https://wordpress.org/support/users/smolgiant/).
    -  This reply was modified 4 years, 5 months ago by [smolgiant](https://wordpress.org/support/users/smolgiant/).
    -  This reply was modified 4 years, 5 months ago by [smolgiant](https://wordpress.org/support/users/smolgiant/).
 *  Plugin Support [Brad P. a11n](https://wordpress.org/support/users/snaacks/)
 * (@snaacks)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cc-7/#post-15192009)
 * Hi [@smolgiant](https://wordpress.org/support/users/smolgiant/)
 * Thanks for getting back to us and sharing your findings so far, as well as what
   you think maybe causing the issue.
 * In this instance, I would second Phillip’s recommendation to test this with the
   service disabled in order to see how things are handled with wp_mail(). The conflict
   test is also a good recommendation even if you do it just to rule things out,
   while it might not be the theme it’s possible a plugin or extension could be 
   encountering a conflict instead.
 * If you opt to go for another route like reinstalling the whole site that’s totally
   okay, we just may not be able to offer much assistance with the process if needed.
 * Please let us know what you find or if you have any additional concerns and we’ll
   be happy to help.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘cc’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/woocommerce-admin_b298d1.svg)
 * [WooCommerce Admin](https://wordpress.org/plugins/woocommerce-admin/)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-admin/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-admin/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-admin/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-admin/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [Brad P. a11n](https://wordpress.org/support/users/snaacks/)
 * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/cc-7/#post-15192009)
 * Status: resolved