Title: CC forms issue
Last modified: December 8, 2024

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# CC forms issue

 *  Resolved [gpeery](https://wordpress.org/support/users/gpeery/)
 * (@gpeery)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/cc-forms-issue/)
 * Message received in email:
 * “Constant Contact Forms has experienced issues that may need addressed and functionality
   may be missing. Please enable the “Support” checkbox under the Support tab in
   [Constant Contact settings](https://nelsonincommon.org/wp-admin/edit.php?post_type=ctct_forms&page=ctct_options_settings_support)
   and start a [forum support thread](https://wordpress.org/support/topic/constant-contact-forms-has-experienced-issues-that-need-addressed-admin-notice/).
   Our support team will aid with further steps.”
 * Message from control panel (see image)
 * [https://drive.google.com/file/d/14MrFVe3N6mcvg7xsHQ3zMlpkDRgDNSb3/view?usp=sharing](https://drive.google.com/file/d/14MrFVe3N6mcvg7xsHQ3zMlpkDRgDNSb3/view?usp=sharing)
 * I am getting email notification of new subscribers, so I have that data, but 
   it is not being processed into my contacts with Constant Contact.
 * ![](https://wordpress.org/84fd582f-f58d-42e3-afcc-dd2a3a67e9b8)
 * Debug log
 *     ```wp-block-code
       [2024-12-04T16:41:29.467986+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-12-04T17:19:12.040386+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-12-04T22:44:05.869491+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-12-04T23:53:04.149477+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-12-05T02:11:45.702664+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-12-05T16:00:11.877134+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-12-05T18:32:02.797824+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-12-05T20:12:42.916980+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-12-06T02:17:13.945603+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-12-06T09:24:32.951350+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-12-06T12:19:59.925108+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-12-06T12:54:22.254914+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-12-06T14:24:27.113104+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-12-06T16:22:37.261452+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-12-07T02:12:20.567138+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-12-07T06:55:27.707427+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-12-07T15:44:37.226425+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-12-07T17:02:30.841928+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-12-07T17:46:27.415241+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-12-08T02:12:02.576657+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-12-08T05:34:09.088277+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-12-08T11:20:36.740198+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] [][2024-12-08T13:16:32.122287+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] []
       ```
   
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcc-forms-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/cc-forms-issue/#post-18187386)
 * Good day [@gpeery](https://wordpress.org/support/users/gpeery/)
 * Looks like you need to get the account connection reauthorized, based on the 
   provided error log so far.
 * In our submenu, there will be a “Disconnect” item that leads to a page to perform
   the disconnect, and then you’ll be able to do the authentication process again
   afterwards.

Viewing 1 replies (of 1 total)

The topic ‘CC forms issue’ is closed to new replies.

 * ![](https://ps.w.org/constant-contact-forms/assets/icon-256x256.png?rev=2951825)
 * [Constant Contact Forms](https://wordpress.org/plugins/constant-contact-forms/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/constant-contact-forms/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/constant-contact-forms/)
 * [Active Topics](https://wordpress.org/support/plugin/constant-contact-forms/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/constant-contact-forms/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/constant-contact-forms/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * Last activity: [1 year, 5 months ago](https://wordpress.org/support/topic/cc-forms-issue/#post-18187386)
 * Status: resolved