Title: Change error message?
Last modified: November 17, 2017

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# Change error message?

 *  Resolved [8creates](https://wordpress.org/support/users/8creates/)
 * (@8creates)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/change-error-message/)
 * Hi there,
 * I’m using your plugin now that you’ve added support for attachments. It’s working
   really well!
 * The only thing that I want to change is the error message when there’s a problem.
   I want it to say something like ‘the form doesn’t seem to be working. Please 
   email us on …..’
 * Is this possible?
 * Also is there a way that the plugin can send an error to the wordpress admin 
   email saying it’s broken?
 * Many thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [pipdig](https://wordpress.org/support/users/pipdig/)
 * (@pipdig)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/change-error-message/#post-9695338)
 * Hi [@8creates](https://wordpress.org/support/users/8creates/), glad to hear the
   plugin is working nicely for you!
 * I’ve created a new option which will allow you to redirect users when the form
   fails. This will mean you can setup a new page on your site with any contact 
   details or instructions you like.
 * I haven’t pushed the update yet, however you can download it from [this link](https://downloads.wordpress.org/plugin/zendesk-request-form.2.8.0.zip).
   If you extract this zip into the plugins directory of your site, it will automatically
   update the plugin.
 * After installing, go to ‘Settings > Zendesk Form’ and use the new “Redirect on
   fail” option to set the URL of the page.
 * To test it, you will need to do two things:
 * 1. Change the API key in your settings to something incorrect. For example, add
   a “1” to the end (then you can remove it easily afterwards).
 * 2. Log out of the site, then try using the form. You should be redirected to 
   the URL you set in the new options.
 * It is not currently possible to send an email to the admin when the form fails.
   However we will look into adding that for you in future.
 * Let me know if the new version works ok for your requirements.
 * Thanks,
 * Phil
 *  Thread Starter [8creates](https://wordpress.org/support/users/8creates/)
 * (@8creates)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/change-error-message/#post-9726244)
 * Hi Phil,
 * Apologies for keeping you waiting on this. The redirect worked perfectly, thank
   you for your help!
 * This is a long shot, but my client wants the name field to be passed into a custom
   field in Zendesk as well as the requester. Is this possible in your plugin?
 * Thanks again!
 *  Plugin Author [pipdig](https://wordpress.org/support/users/pipdig/)
 * (@pipdig)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/change-error-message/#post-9755816)
 * This is technically possible with some jquery. You could setup a hidden custom
   field for the name. Then when the form is submitted, the name field could be 
   copied to that hidden field.
 * Each custom field has a unique ID in the markup. So you could do something like
   this example [https://stackoverflow.com/questions/5896287/jquery-passing-value-from-one-input-to-another](https://stackoverflow.com/questions/5896287/jquery-passing-value-from-one-input-to-another)

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Change error message?’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/zendesk-request-form_f2f1f1.svg)
 * [Request Form for Zendesk](https://wordpress.org/plugins/zendesk-request-form/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/zendesk-request-form/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/zendesk-request-form/)
 * [Active Topics](https://wordpress.org/support/plugin/zendesk-request-form/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/zendesk-request-form/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/zendesk-request-form/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [pipdig](https://wordpress.org/support/users/pipdig/)
 * Last activity: [8 years, 5 months ago](https://wordpress.org/support/topic/change-error-message/#post-9755816)
 * Status: resolved