Title: Change role function does not work
Last modified: October 14, 2020

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# Change role function does not work

 *  Resolved [comr4d3b451l](https://wordpress.org/support/users/comr4d3b451l/)
 * (@comr4d3b451l)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/change-role-function-does-not-work/)
 * Hello,
 * I have been using Automator for my WordPress website and I’m quite happy with
   it. However, the change or add role function does not work when a user triggers
   the events.
    On the log page, it says that an action has been performed. But 
   when I go and check the user profile the roles still have not changed.
 * Any solution to this problem?
 * Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [Flavia Bernárdez Rodríguez](https://wordpress.org/support/users/flabernardez/)
 * (@flabernardez)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/change-role-function-does-not-work/#post-13532816)
 * Hi [@comr4d3b451l](https://wordpress.org/support/users/comr4d3b451l/)!
 * We have already tested that function, and it works correctly. Please be sure 
   you are controlling the completion times in your automation meta box (one on 
   the right side), and if you configured it to “1” time and the workflow has already
   been done before, the trigger would not launch. I do recommend you to type there“
   0” to test the workflow 😉.
 * If it is still not working, please send us a capture with the automation 😄settings.
 * Hope it helps!
 *  Thread Starter [comr4d3b451l](https://wordpress.org/support/users/comr4d3b451l/)
 * (@comr4d3b451l)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/change-role-function-does-not-work/#post-13533404)
 * Hi [@flabernardez](https://wordpress.org/support/users/flabernardez/)
 * Thanks for your reply.
    I tried the solution you suggested but it is still not
   working Here is a screen of my settings: [https://i.imgur.com/wq9qd4v.png](https://i.imgur.com/wq9qd4v.png)
 *  Plugin Contributor [Flavia Bernárdez Rodríguez](https://wordpress.org/support/users/flabernardez/)
 * (@flabernardez)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/change-role-function-does-not-work/#post-13538260)
 * Hi again [@comr4d3b451l](https://wordpress.org/support/users/comr4d3b451l/)!
 * You might try with the action “change” role instead of “add”. WordPress supports
   a user can get several roles at the same time and maybe, the action that you 
   require needs a completely new role.
 * And check if the automation is taking place at AutomatorWP > Logs
 * Please tell me if it works!
 *  Thread Starter [comr4d3b451l](https://wordpress.org/support/users/comr4d3b451l/)
 * (@comr4d3b451l)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/change-role-function-does-not-work/#post-13542139)
 * Hello [@flabernardez](https://wordpress.org/support/users/flabernardez/)
 * Thanks for following up. I tried this option and unfortunately, it did not work
   too. The logs show that the action has taken place but the user role keeps the
   same.
 *  Plugin Author [Ruben Garcia](https://wordpress.org/support/users/rubengc/)
 * (@rubengc)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/change-role-function-does-not-work/#post-13544441)
 * Hi [@comr4d3b451l](https://wordpress.org/support/users/comr4d3b451l/)
 * I just tested this on an automation using the “Change user role” action and everything
   is working correctly to me
 * Just to debug this issue, have you tried to perform it with a new test account?
 * Also, for users that the automation have been already applied, change the action
   will NOT change it for them, they may require to complete again the triggers 
   to apply the automation on their accounts
 * Best regards

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Change role function does not work’ is closed to new replies.

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 * 5 replies
 * 3 participants
 * Last reply from: [Ruben Garcia](https://wordpress.org/support/users/rubengc/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/change-role-function-does-not-work/#post-13544441)
 * Status: resolved