Title: Changed servers: timeout error?
Last modified: July 2, 2025

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# Changed servers: timeout error?

 *  Resolved [wpress2010](https://wordpress.org/support/users/wpress2010/)
 * (@wpress2010)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/changed-servers-timeout-error/)
 * Client had us update website on staging server, GoDaddy had set it up. Finished
   work, staging server now set to live domain. All forms not modified from original
   site. But all form submissions fail now with this error:
 * **Heads up!** The last email your site attempted to send was unsuccessful.
 * > Email Source: Gravity Forms Mailer: Other SMTP SMTP Error: Could not connect
   > to SMTP host. Failed to connect to serverSMTP server error: Failed to connect
   > to server SMTP code: 110 Additional SMTP info: Connection timed out
 * Using WP Mail SMTP, and have not changed anything else on new site except the
   theme and styling. Is this possibly fixable via PHP settings on server?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Jaime Segura](https://wordpress.org/support/users/jaimeimagely/)
 * (@jaimeimagely)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/changed-servers-timeout-error/#post-18540255)
 * hi [@wpress2010](https://wordpress.org/support/users/wpress2010/)
 * I am glad to help, please note that the error message is returned by your SMTP
   provider: 
 * The error “**SMTP Error: Could not connect to SMTP host**” you get, usually means
   an issue with your SMTP credentials or some error during the authentication process.
 * It is critical to make sure you have the right credentials. When you get a chance,
   please double-check the password you’re using with the SMTP connection to be 
   sure it’s correct.
 * In case it helps, please check out our step-by-step guide on setting this up 
   here: [Here](https://wpmailsmtp.com/docs/how-to-set-up-the-other-smtp-mailer-in-wp-mail-smtp/)
 * **You can then test your server credentials in an isolated environment** to discard/
   confirm any issues local to your site. A tool like this [SMTP Tester Tool](https://smtpserver.com/smtptest)
   would do the job.
 * **If this doesn’t resolve the issue, you can contact your SMTP and your hosting
   providers and share the error message with them, as it has to do with authentication
   issues on either side.**
 * The SMTP host provider will be able to provide the following details that you
   can then use when connecting the mailer’s SMTP server.
    - **SMTP Host:** The outgoing server listed in your email provider’s SMTP settings.
    - **Encryption: **The type of encryption used for the SMTP connection (TLS, 
      SSL, or none).
    - **SMTP Port:** The port your provider uses for SMTP connections.
    - **Authentication: **Turns authentication on or off. Most providers require
      it to be on.
    - **SMTP Username:** Your email address.
    - **SMTP Password:** You may need to generate an app password for your account
      depending on the host.
 * And your hosting provider can check if the outbund connections on your site are
   working properly.
 * If your Email and Hosting provider is GoDaddy, they can take care of both things.
 * I hope this helps, please keep me posted
 *  Thread Starter [wpress2010](https://wordpress.org/support/users/wpress2010/)
 * (@wpress2010)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/changed-servers-timeout-error/#post-18540281)
 * Thank you for your help. I inherited the management of this site from a previously–
   now gone – developer. It was loaded with a million plugins. I removed most of
   them, as they were not needed, really. When I deactivated WP Mail SMTP and reset
   the “from” email in settings, all form email dispatched from the site resumed
   working properly. So for now, at least, we will just handle email sent from the
   site using the available WP resources. With GoDaddy as the host, it is, typically,
   impossible to get any meaningful or constructive support.
 *  Plugin Support [Jaime Segura](https://wordpress.org/support/users/jaimeimagely/)
 * (@jaimeimagely)
 * [11 months ago](https://wordpress.org/support/topic/changed-servers-timeout-error/#post-18546455)
 * Hey [@wpress2010](https://wordpress.org/support/users/wpress2010/) ,
 * Thanks for letting me know, I am glad to hear you sorted things out.
 * Have a good one.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Changed servers: timeout error?’ is closed to new replies.

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## Tags

 * [could not connect to smtp host](https://wordpress.org/support/topic-tag/could-not-connect-to-smtp-host/)
 * [smtp error](https://wordpress.org/support/topic-tag/smtp-error/)
 * [timeout](https://wordpress.org/support/topic-tag/timeout/)

 * 3 replies
 * 2 participants
 * Last reply from: [Jaime Segura](https://wordpress.org/support/users/jaimeimagely/)
 * Last activity: [11 months ago](https://wordpress.org/support/topic/changed-servers-timeout-error/#post-18546455)
 * Status: resolved