Title: Changes aren’t saving
Last modified: June 7, 2021
---
# Changes aren’t saving
* Resolved [lmccabe](https://wordpress.org/support/users/lmccabe/)
* (@lmccabe)
* [4 years, 11 months ago](https://wordpress.org/support/topic/changes-arent-saving-8/)
* Hi, I am trying to make changes within the plugin, but when I click save it just
reverts to how it was before. I was able to make changes on Friday.
Viewing 5 replies - 1 through 5 (of 5 total)
* Plugin Author [Ays Pro](https://wordpress.org/support/users/ays-pro/)
* (@ays-pro)
* [4 years, 11 months ago](https://wordpress.org/support/topic/changes-arent-saving-8/#post-14531569)
* Hi Dear [@lmccabe](https://wordpress.org/support/users/lmccabe/) ,
* Thank you for the topic.
* I am really sorry about the issue you are experiencing.
We checked the latest
version of the plugin and have not found any related issues.
* This problem might be a conflict with another plugin on your website.
* Please try to deactivate the rest of your plugins and check whether the problem
persists․
Also, if possible, please temporarily switch the theme of your website
and see if the issue occurs.
* You can re-activate the plugins and change the theme back again after troubleshooting.
* Please inform us of the results.
* Thank you.
* Thread Starter [lmccabe](https://wordpress.org/support/users/lmccabe/)
* (@lmccabe)
* [4 years, 11 months ago](https://wordpress.org/support/topic/changes-arent-saving-8/#post-14532923)
* No new plugins were added, nor has the theme changed since Friday when it worked
and yesterday when it did not.
* Plugin Author [Ays Pro](https://wordpress.org/support/users/ays-pro/)
* (@ays-pro)
* [4 years, 11 months ago](https://wordpress.org/support/topic/changes-arent-saving-8/#post-14533363)
* Thank you for your reply, Dear [@lmccabe](https://wordpress.org/support/users/lmccabe/).
* Have you done the troubleshooting we have mentioned previously?
* Please note that the latest update of our plugin is done on 01.06.2021. If it
worked until Friday and suddenly started to not work, most presumably, it does
not have any connection with us.
* Presumably, you have activated an auto-update for another plugin, and it causes
the conflict. Please check it out.
* Please make troubleshooting so we can understand the exact cause of the issue
and solve it asap.
* Thank you.
* [thiruc](https://wordpress.org/support/users/thiruc/)
* (@thiruc)
* [4 years, 10 months ago](https://wordpress.org/support/topic/changes-arent-saving-8/#post-14668240)
* I have the same problem, and actually noticed it since WP 5.6.x update.
My workaround
has been to create a new / copy an existing Pop-up. The latter seems to also
enable one edit and save as it is duplicating a good row. Thereafter, it does
not allow changes.
* I have used Inspector and Query monitor, even disabled cloudflare and all other
plugin’s and the issue persists.
* It seems, somewhere in the stack there is the following **“Warning”** on loading
any newly saved Popups, that did not happen in the originals I have built I think
around WP 5.3:
* > [DOM] Found 2 elements with non-unique id #active_date_check: (More info: [https://goo.gl/9p2vKq](https://goo.gl/9p2vKq))
>
> name=”active_date_check”> class=”active_date_check ays_toggle_checkbox” checked>
* I regularly check developer console for warnings and errors and this has been
a recent occurence.
* I have even cleared all browser cache and cookies and used incognito in new sessions
to make sure it is not some rouge local browser cookie / cache.
* I hope you can identify how / why this happens as to me it indicates the DB entry
is getting corrupt and therefore unable to update, even though it says saved –
I used Query Monitor to check and oddly see no update / alter statement and therefore
no error from a query either.
* Hope that helps support analyze – I can grant access to you to analyze if you
wish, please let me know.
Hope it also gives you a workaround lmccabe
* Thanks,
Thiru
* Plugin Author [Ays Pro](https://wordpress.org/support/users/ays-pro/)
* (@ays-pro)
* [4 years, 10 months ago](https://wordpress.org/support/topic/changes-arent-saving-8/#post-14675105)
* Hi, dear [@thiruc](https://wordpress.org/support/users/thiruc/) ,
* Thank you for your comment.
* I am really sorry about the issue you are experiencing.
* We checked on our end both on older and newer WP versions, though have not found
any related issue.
* We were able to make changes after duplicating.
* Moreover, the error which you attached means that two IDs are written with the
same name.
* Please contact us via [this form ](https://ays-pro.com/contact)for further support.
Our customer care specialists will always be happy to help you.
* Thank you.
Viewing 5 replies - 1 through 5 (of 5 total)
The topic ‘Changes aren’t saving’ is closed to new replies.
* 
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* 5 replies
* 3 participants
* Last reply from: [Ays Pro](https://wordpress.org/support/users/ays-pro/)
* Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/changes-arent-saving-8/#post-14675105)
* Status: resolved