Title: Character encoding problem
Last modified: August 21, 2016

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# Character encoding problem

 *  [isingkarim](https://wordpress.org/support/users/isingkarim/)
 * (@isingkarim)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/character-encoding-problem-5/)
 * Hi
 * I have a problem with character encoding. I had upgraded to 0.9.5.3.
    The character‘
   appears as ? in the emails. The charset is IS0-8859-1 (using UTF-8 is worse) 
   It worked before the upgrade Thanks for any advice
 * Cheers
 * Karim
 * [http://wordpress.org/plugins/sendpress/](http://wordpress.org/plugins/sendpress/)

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 *  [seriousmac](https://wordpress.org/support/users/seriousmac/)
 * (@seriousmac)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/character-encoding-problem-5/page/2/#post-4250277)
 * I have some users complaining of how emails rendered in Mac OS Mail and also 
   on iPad. The Char. Set setting I’m using in SendPress is UTF-8. I wonder if the
   encoding setting has to be 8bit, 7bit, binary or what?
 *  Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/)
 * (@itdoug)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/character-encoding-problem-5/page/2/#post-4250278)
 * There are lots if factors that can cause this. I would try the ISO options and
   send a test email until you find the right one.
 *  [jemcbade](https://wordpress.org/support/users/jemcbade/)
 * (@jemcbade)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/character-encoding-problem-5/page/2/#post-4250282)
 * > I have some users complaining of how emails rendered in Mac OS Mail and also
   > on iPad. The Char. Set setting I’m using in SendPress is UTF-8. I wonder if
   > the encoding setting has to be 8bit, 7bit, binary or what?
 * I use MAC also. I live and work overseas and need to support double byte characters.
   I am curious if the ISO of the database structure are different than what the
   setting is in SendPress?
 * Just a thought…
 *  [jemcbade](https://wordpress.org/support/users/jemcbade/)
 * (@jemcbade)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/character-encoding-problem-5/page/2/#post-4250283)
 * I just did some testing with the latest version.
 * I use Hostgator and my DBs are all UTF-8
 * I sent some tests using double byte characters to my MAC and to my iPhone.
 * No failures here.
 * I hope your experience is as good or better.
 *  [mlonier](https://wordpress.org/support/users/mlonier/)
 * (@mlonier)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/character-encoding-problem-5/page/2/#post-4250288)
 * “The Char. Set setting I’m using in SendPress is UTF-8”
 * where do you set this in the SendPress plugin?
 *  Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/)
 * (@itdoug)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/character-encoding-problem-5/page/2/#post-4250289)
 * Set it under sending account.
 *  [mlonier](https://wordpress.org/support/users/mlonier/)
 * (@mlonier)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/character-encoding-problem-5/page/2/#post-4250290)
 * AH, OK, see it there, thanks–that’s what it’s been set to, but get many errors
   in email text from hyphens, quite marks, TM, etc…am running WordPress admin page
   in Safari in MacOS 10.9.1
 *  Plugin Author [itdoug](https://wordpress.org/support/users/itdoug/)
 * (@itdoug)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/character-encoding-problem-5/page/2/#post-4250291)
 * Something including settings can be a case of trial and error because they are
   very dependent on your database version, Web server, etc. I would try a few different
   options and then send a test email after each change until you find one that 
   works. If you are still having trouble, let us know and I will give you our email
   address and ask for some additional information about your site and have you 
   send us a test email.

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 * 23 replies
 * 6 participants
 * Last reply from: [itdoug](https://wordpress.org/support/users/itdoug/)
 * Last activity: [12 years, 4 months ago](https://wordpress.org/support/topic/character-encoding-problem-5/page/2/#post-4250291)
 * Status: not resolved