Title: Chat box doesn’t load
Last modified: June 28, 2017

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# Chat box doesn’t load

 *  Resolved [eneal33](https://wordpress.org/support/users/eneal33/)
 * (@eneal33)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/chat-box-doesnt-load/)
 * Hi,
    Although I connected the plugin to my Facebook business page, all I get 
   is an empty box with no cursor when I test it. Please let me know if I’m doing
   something wrong and/or how to fix it. Thank you!

Viewing 1 replies (of 1 total)

 *  Plugin Author [Zotabox](https://wordpress.org/support/users/zotabox/)
 * (@zotabox)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/chat-box-doesnt-load/#post-9271895)
 * Hi,
 * The most common fix for this issue is to make sure your facebook fanpage is VISIBLE
   TO EVERYONE including age and country.
 * [https://zotabox.com/media/core/image/facebookchat/fb_setting_tips.jpeg](https://zotabox.com/media/core/image/facebookchat/fb_setting_tips.jpeg)
 * If this does not work, try embedding our code manually to avoid conflicts with
   custom themes.
 * [http://info.zotabox.com/wordpress-woocommerce-embed-code-instructions/](http://info.zotabox.com/wordpress-woocommerce-embed-code-instructions/)
 * Please let us know if this works.
    -  This reply was modified 8 years, 11 months ago by [Zotabox](https://wordpress.org/support/users/zotabox/).

Viewing 1 replies (of 1 total)

The topic ‘Chat box doesn’t load’ is closed to new replies.

 * ![](https://ps.w.org/fb-messenger-live-chat/assets/icon-256x256.png?rev=1947145)
 * [Live Chat with Messenger Customer Chat](https://wordpress.org/plugins/fb-messenger-live-chat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/fb-messenger-live-chat/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/fb-messenger-live-chat/)
 * [Active Topics](https://wordpress.org/support/plugin/fb-messenger-live-chat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/fb-messenger-live-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/fb-messenger-live-chat/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Zotabox](https://wordpress.org/support/users/zotabox/)
 * Last activity: [8 years, 11 months ago](https://wordpress.org/support/topic/chat-box-doesnt-load/#post-9271895)
 * Status: resolved