Title: Chat doesn’t work
Last modified: November 21, 2023

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# Chat doesn’t work

 *  Resolved [artstore](https://wordpress.org/support/users/artkusama/)
 * (@artkusama)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/chat-doesnt-work-2/)
 * Hello!
 * I added all the API keys correctly, they are working. I checked them in a third
   party application. I ask any question to the chat, but it doesn’t write anything
   in response. There are no errors in the PHP logs. Just an empty window.
 * I also don’t see any errors in the server logs – the status is 200 everywhere.
 * I am attaching a screenshot of PHP Info. Check if everything is installed correctly
 * Thanks!
 * [https://ibb.co/FBNQS4d](https://ibb.co/FBNQS4d)
 * [https://ibb.co/L8hnVt6](https://ibb.co/L8hnVt6)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [artstore](https://wordpress.org/support/users/artkusama/)
 * (@artkusama)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/chat-doesnt-work-2/#post-17217070)
 * Once such an error appeared, although the message was written!
 * **_From OpenAI: No content received (res is null)._**
 * [https://ibb.co/0rYBbww](https://ibb.co/0rYBbww)
 *  Plugin Support [Val Meow](https://wordpress.org/support/users/valwa/)
 * (@valwa)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/chat-doesnt-work-2/#post-17217400)
 * Hey [@artkusama](https://wordpress.org/support/users/artkusama/) ! 👋
 * This indicates that the query was executed correctly, but the response received
   was empty. If your logs are also empty, the issue might stem from your server
   configuration rather than the plugin or OpenAI.
 * Please ensure that your server is capable of communicating with OpenAI and can
   receive data from external sources. 😊
 *  Thread Starter [artstore](https://wordpress.org/support/users/artkusama/)
 * (@artkusama)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/chat-doesnt-work-2/#post-17217432)
 * Thanks!
 * I have already written to them in support of my hosting
 * Sometimes this error occurs
 * [https://ibb.co/Tc2XyhT](https://ibb.co/Tc2XyhT)
 *  Thread Starter [artstore](https://wordpress.org/support/users/artkusama/)
 * (@artkusama)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/chat-doesnt-work-2/#post-17217434)
 * **_From OpenAI: Got an unexpected response from OpenAI. Check your PHP Error 
   Logs._**
 * But the logs are empty yes(

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Chat doesn’t work’ is closed to new replies.

 * ![](https://ps.w.org/ai-engine/assets/icon-256x256.png?rev=3431928)
 * [AI Engine - The Chatbot, AI Framework & MCP for WordPress](https://wordpress.org/plugins/ai-engine/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ai-engine/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ai-engine/)
 * [Active Topics](https://wordpress.org/support/plugin/ai-engine/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ai-engine/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ai-engine/reviews/)

 * 4 replies
 * 5 participants
 * Last reply from: [artstore](https://wordpress.org/support/users/artkusama/)
 * Last activity: [2 years, 6 months ago](https://wordpress.org/support/topic/chat-doesnt-work-2/#post-17217434)
 * Status: resolved