Title: Chat Doesn’t Work
Last modified: July 12, 2021

---

# Chat Doesn’t Work

 *  [ievavi](https://wordpress.org/support/users/ievavi/)
 * (@ievavi)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/chat-doesnt-work/)
 * Hello,
    I would like to receive some help. My site is running the latest Facebook
   Chat plugin but yet it doesn’t appear on the page. The issue persists on both
   desktop and mobile.
 * Thank you for taking a look!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fchat-doesnt-work%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Facebook](https://wordpress.org/support/users/facebook/)
 * (@facebook)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/chat-doesnt-work/#post-14657893)
 * Hi [@ievavi](https://wordpress.org/support/users/ievavi/),
 * I’ve had a look at your website, and the Chat plugin does not appear to be installed.
   Have you uninstalled it? Can you try going through the process again, and let
   me know if you encounter any issues?
 * Thanks,
 * Facebook Team
 *  Thread Starter [ievavi](https://wordpress.org/support/users/ievavi/)
 * (@ievavi)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/chat-doesnt-work/#post-14662116)
 * Hi!
    The plugin is definitely installed and activated. Could you take a second
   look? Thanks!
 *  [tbo460](https://wordpress.org/support/users/thibotus01/)
 * (@thibotus01)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/chat-doesnt-work/#post-14668692)
 * Hi,
 * Also having the same issue but can’t disclose the URL.
    -  This reply was modified 4 years, 10 months ago by [tbo460](https://wordpress.org/support/users/thibotus01/).
 *  [tbo460](https://wordpress.org/support/users/thibotus01/)
 * (@thibotus01)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/chat-doesnt-work/#post-14668726)
 * Fixed. I started again the process and it worked for some reason…
 *  Plugin Author [Facebook](https://wordpress.org/support/users/facebook/)
 * (@facebook)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/chat-doesnt-work/#post-14672297)
 * Hi [@ievavi](https://wordpress.org/support/users/ievavi/),
 * I’ve looked again, but there’s no Chat plugin code on your site, so it seems 
   like it hasn’t been set up properly. Can I ask you to go through the setup process
   again? (go to the “Facebook Chat” tab in your admin dashboard menu, and click“
   Edit Chat plugin”)
 * Thanks!
 * Facebook Team

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Chat Doesn’t Work’ is closed to new replies.

 * ![](https://ps.w.org/facebook-messenger-customer-chat/assets/icon-256x256.png?
   rev=2398892)
 * [Facebook Chat Plugin - Live Chat Plugin for WordPress](https://wordpress.org/plugins/facebook-messenger-customer-chat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/facebook-messenger-customer-chat/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/reviews/)

 * 5 replies
 * 3 participants
 * Last reply from: [Facebook](https://wordpress.org/support/users/facebook/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/chat-doesnt-work/#post-14672297)
 * Status: not resolved