Title: Chat problem-doesn't work Last modified: August 22, 2016 --- # Chat problem-doesn't work * Resolved [Sanjay Gandhi](https://wordpress.org/support/users/sanjay-gandhi/) * (@sanjay-gandhi) * [11 years, 8 months ago](https://wordpress.org/support/topic/chat-problem-doesnt-work/) * Hi Jacques, Trying to activate the “Chat” in your plugin (Tchat). Doesn’t seem to work-I tested it out with another user. What could be the problem? It just says “Pedido de chat enviada. Experar…” and the chat window just sits there without doing anything. * Regards, Sanjay * [https://wordpress.org/plugins/rencontre/](https://wordpress.org/plugins/rencontre/) Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/chat-problem-doesnt-work/page/2/?output_format=md) [→](https://wordpress.org/support/topic/chat-problem-doesnt-work/page/2/?output_format=md) * Plugin Author [Jacques Malgrange](https://wordpress.org/support/users/sojahu/) * (@sojahu) * [11 years, 8 months ago](https://wordpress.org/support/topic/chat-problem-doesnt-work/#post-5369076) - Click the button Chat. Small window appears with “Chat request sent. Wait …” - Few seconds after, the other person see the same window with your photo and two buttons : “Accept” & “Ignore”. He click Accept. - The message appears in your window : “Demande de Tchat acceptée. Vous pouvez commencer.” (I have to translate this). - You can chat. * Thread Starter [Sanjay Gandhi](https://wordpress.org/support/users/sanjay-gandhi/) * (@sanjay-gandhi) * [11 years, 8 months ago](https://wordpress.org/support/topic/chat-problem-doesnt-work/#post-5369146) * Hi Jacques, Yes, tried this, the window just says “Pedido de chat enviada, esperar…” and doesn’t connect. No “Accept” or “Ignore”. It just sits there. SOmething with hosting company? Or users need photo? Or it is same IP, could that be a problem? I tried with two different IPs didn’t work either. * By the way, the Spanish Translation is: * “Pedido de Tchat aceptado. Puedes empezar” * Also, note that it is “Pedido de Chat Enviado. Esperar…” The word is “Enviado” not “Enviada” [male/female-Pedido is Male] * Thanks Sanjay * Plugin Author [Jacques Malgrange](https://wordpress.org/support/users/sojahu/) * (@sojahu) * [11 years, 8 months ago](https://wordpress.org/support/topic/chat-problem-doesnt-work/#post-5369154) * Open your website with two differents browsers on the same computer. For example, Firefox and Chromium. Log a Rencontre user (men) on Firefox. Log another user( girl) on Chromium. Then try to chat between this two browsers and tell me what takes place on the **two** windows. * Thread Starter [Sanjay Gandhi](https://wordpress.org/support/users/sanjay-gandhi/) * (@sanjay-gandhi) * [11 years, 8 months ago](https://wordpress.org/support/topic/chat-problem-doesnt-work/#post-5369155) * Hi Jacques, Yes, I did that…nothing happens..just the same window saying “Pedido de Chat enviada…esperar”. Both sides show that window if I click on the “Chatear” on the profile. * Sanjay * Thread Starter [Sanjay Gandhi](https://wordpress.org/support/users/sanjay-gandhi/) * (@sanjay-gandhi) * [11 years, 8 months ago](https://wordpress.org/support/topic/chat-problem-doesnt-work/#post-5369156) * You want to try it from your end? Try entering using the Login juan Password france I am logged in as Cynthia…see if you can chat with me? * Plugin Author [Jacques Malgrange](https://wordpress.org/support/users/sojahu/) * (@sojahu) * [11 years, 8 months ago](https://wordpress.org/support/topic/chat-problem-doesnt-work/#post-5369171) * I tried on several sites in several languages (Spanish of Chile) and everything works. Do you have a folder wp-content/uploads/tchat/ ? Is JQuery loaded in your theme ? * Thread Starter [Sanjay Gandhi](https://wordpress.org/support/users/sanjay-gandhi/) * (@sanjay-gandhi) * [11 years, 8 months ago](https://wordpress.org/support/topic/chat-problem-doesnt-work/#post-5369187) * Bon Jour Jacques, * >>Do you have a folder wp-content/uploads/tchat/ ? I have a folder wp-content/ uploads/tchat/ , yes. It is empty (no files in it). * >>Is JQuery loaded in your theme ? * I believe so, but I am not sure. I am using the standard twentythirteen theme, the one which you have used on at least one site for the plugin. The code for the functions.php file has two lines which have the string “jquery”: * ``` // Adds Masonry to handle vertical alignment of footer widgets. if ( is_active_sidebar( 'sidebar-1' ) ) wp_enqueue_script( 'jquery-masonry' ); // Loads JavaScript file with functionality specific to Twenty Thirteen. wp_enqueue_script( 'twentythirteen-script', get_template_directory_uri() . '/js/functions.js', array( 'jquery' ), '2014-03-18', true ); ``` * It is basically this one here: [https://github.com/WordPress/WordPress/blob/master/wp-content/themes/twentythirteen/functions.php](https://github.com/WordPress/WordPress/blob/master/wp-content/themes/twentythirteen/functions.php) * I also tried to put the google jquery, as mentioned in this article [http://www.quickonlinetips.com/archives/2013/11/wordpress-jquery-to-google-hosted-jquery/](http://www.quickonlinetips.com/archives/2013/11/wordpress-jquery-to-google-hosted-jquery/) * I inserted this code at the bottom of the theme’s function.php * ``` if( !is_admin()){ wp_deregister_script('jquery'); wp_register_script('jquery', ("//ajax.googleapis.com/ajax/libs/jquery/1.10.2/jquery.min.js"), array(), null, true); wp_enqueue_script('jquery'); } ``` * The chat still didn’t work. * I also tried inserting just the `wp_enqueue_script('jquery');` * and the chat didn’t work. * Do you want to look at it from your end, right on my site (solos24.com)? I have two test users, one male the other female. You can test with them. The userids are juan lisa the password for both is france * I have another plugin which displays a music playlist from soundcloud…I disabled it to rule out a conflict, and it didn’t solve the chat problem either. * I am using WP 3.9.2 with this twentythirteen theme. * Thanks as always, Sanjay * Plugin Author [Jacques Malgrange](https://wordpress.org/support/users/sojahu/) * (@sojahu) * [11 years, 8 months ago](https://wordpress.org/support/topic/chat-problem-doesnt-work/#post-5369190) * Hi Sanjay, I have tried with your elements. That doesn’t work. JQuery is OK. There are no files in uploads/tchat/ ; It is not normal. Try to see CHMOD and. htaccess. Your website is not clean (it is even unsafe). * Thread Starter [Sanjay Gandhi](https://wordpress.org/support/users/sanjay-gandhi/) * (@sanjay-gandhi) * [11 years, 8 months ago](https://wordpress.org/support/topic/chat-problem-doesnt-work/#post-5369209) * Hi Jacques, Ok, have asked the hosting company to look into CHMOD and .htaccess. * About the clean code part-yes I know, I have very little experience in php/css type coding, and to get things off the ground fast I have taken a chance…once traffic gets sticky will clean up the code (or ask someone’s help to do it). * Regards, Sanjay * Plugin Author [Jacques Malgrange](https://wordpress.org/support/users/sojahu/) * (@sojahu) * [11 years, 8 months ago](https://wordpress.org/support/topic/chat-problem-doesnt-work/#post-5369210) * Oh sorry Sanjay, I just said that it is not clean in term of security. I didn’t speak about the code. Regards, * Thread Starter [Sanjay Gandhi](https://wordpress.org/support/users/sanjay-gandhi/) * (@sanjay-gandhi) * [11 years, 8 months ago](https://wordpress.org/support/topic/chat-problem-doesnt-work/#post-5369215) * Hi Jacques, Ok, no problem…will take up the security issue later… * Ok, here is what I got from the hosting company. * I set the CHMOD permissions to 755 for all files and all directories in and below root. * Created .htaccess, that was not there. It is now in the root directory of the wordpress install. * Checked the chat..still doesn’t work 🙁 seems to be something else. * Regards, Sanjay * Thread Starter [Sanjay Gandhi](https://wordpress.org/support/users/sanjay-gandhi/) * (@sanjay-gandhi) * [11 years, 8 months ago](https://wordpress.org/support/topic/chat-problem-doesnt-work/#post-5369219) * One more thing Jacques…I am using a plugin to display soundcloud playlist on the site [https://wordpress.org/plugins/alligator-popup/](https://wordpress.org/plugins/alligator-popup/) * I hope that is not causing conflict with Rencontre in any way. I have checked it…deactivate Alligatorpopup and tried to use the Chat, it didn’t work. But just so you have the most complete information I thought I would let you know that I am using this plugin. * Rencontre and Alligatorpopup are the only two plugins I am using. * Thanks Sanjay * Plugin Author [Jacques Malgrange](https://wordpress.org/support/users/sojahu/) * (@sojahu) * [11 years, 8 months ago](https://wordpress.org/support/topic/chat-problem-doesnt-work/#post-5369235) * Hi Sanjay, I confirm that the problem come from your installation. Look at this: [http://solos24.com/wp-content/plugins/rencontre/](http://solos24.com/wp-content/plugins/rencontre/) Primo, it’s not safe to see that. Secundo, **where is inc/ folder**. If you test your site with Firebug, rencontre_tchat.php appear “not fond”. Regards, * Thread Starter [Sanjay Gandhi](https://wordpress.org/support/users/sanjay-gandhi/) * (@sanjay-gandhi) * [11 years, 8 months ago](https://wordpress.org/support/topic/chat-problem-doesnt-work/#post-5369242) * Hello Jacques, Here is the reply from the hosting company (Tmzhosting, they have lots of wordpress sites): ————————- It seems that you have modified all of your files to be with 755 permission which is a strong security issue. * I have now reverted the changes and set the files with default permissions 644 and the folder with 755 permissions. * <> * The directory is visible as there is no index file in that directory or some . htaccess file with specific rules * <> * that directory is invisible as there is an .htaccess file there. I have renamed the * .htaccess to htaccess and now you can see the inc directory: * /home/soloscom/public_html/wp-content/plugins/rencontre ————————- * The “inc” folder is visible now. * Again, if it is an install issue as you say…what is the solution..? I can buy another domain and site space and have a duplicate install (something which I Was going to do anyway as a backup and also to test things out before loading on production). * Tmzhosting wordpress [http://www.tmdhosting.com/wordpress-hosting.html](http://www.tmdhosting.com/wordpress-hosting.html) and their free templates [http://www.tmdhosting.com/templates/free-wordpress-themes.html](http://www.tmdhosting.com/templates/free-wordpress-themes.html) * Regards, Sanjay * Thread Starter [Sanjay Gandhi](https://wordpress.org/support/users/sanjay-gandhi/) * (@sanjay-gandhi) * [11 years, 8 months ago](https://wordpress.org/support/topic/chat-problem-doesnt-work/#post-5369243) * Hi Jacques! I posted this, and tried now to chat..and it works!!! 🙂 Seems like the issue was this with .htaccess being renamed to htaccess, etc. I don’t know… but seems to work now. * The translations (for your update) are * “Demande de Tchat acceptée. Vous pouvez commencer.” “Pedido de Tchat aceptado. Puedes empezar” * Also, note that it is “Pedido de Chat enviado. Esperar…” The word is “enviado” not “enviada” [male/female-Pedido is Male] * Let’s hope chat keeps working, if I have other issue, will update here. * Regards, Sanjay Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/chat-problem-doesnt-work/page/2/?output_format=md) [→](https://wordpress.org/support/topic/chat-problem-doesnt-work/page/2/?output_format=md) The topic ‘Chat problem-doesn't work’ is closed to new replies. * ![](https://ps.w.org/rencontre/assets/icon-128x128.png?rev=990206) * [Rencontre - Dating Site](https://wordpress.org/plugins/rencontre/) * [Frequently Asked Questions](https://wordpress.org/plugins/rencontre/#faq) * [Support Threads](https://wordpress.org/support/plugin/rencontre/) * [Active Topics](https://wordpress.org/support/plugin/rencontre/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/rencontre/unresolved/) * [Reviews](https://wordpress.org/support/plugin/rencontre/reviews/) * 16 replies * 2 participants * Last reply from: [Sanjay Gandhi](https://wordpress.org/support/users/sanjay-gandhi/) * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/chat-problem-doesnt-work/page/2/#post-5369244) * Status: resolved