Title: Chat reset issue
Last modified: February 22, 2023

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# Chat reset issue

 *  Resolved [33ia](https://wordpress.org/support/users/33ia/)
 * (@33ia)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/chat-reset-issue/)
 * First of all, great plugin! Just a question before upgrading, is there a way 
   for the chat to remain?
 * For example, I noticed that every time I refresh the page, the chat resets. I
   would like the users to have full access to their previous conversation.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fchat-reset-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 11 replies - 1 through 11 (of 11 total)

 *  Plugin Author [Jordy Meow](https://wordpress.org/support/users/tigroumeow/)
 * (@tigroumeow)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/chat-reset-issue/#post-16495414)
 * Hi [@33ia](https://wordpress.org/support/users/33ia/),
 * You need to define an ID 🙂 That will make this chatbot unique (because you could
   have many), and the conversation will be retained for the visitor.
 * For example:
   [mwai_chat id=”my-chatbot”]
 *  Thread Starter [33ia](https://wordpress.org/support/users/33ia/)
 * (@33ia)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/chat-reset-issue/#post-16495454)
 * Thank your for the quick response! (Amazing again)
 * Unfortunetly that did not work, I tried adding: [mwai_chat id=”kuwbotchatbot”]
 *  Thread Starter [33ia](https://wordpress.org/support/users/33ia/)
 * (@33ia)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/chat-reset-issue/#post-16495490)
 * Sorry got it to work, thanks!
 *  Thread Starter [33ia](https://wordpress.org/support/users/33ia/)
 * (@33ia)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/chat-reset-issue/#post-16495494)
 * Can we remove the “clear” button? We do not want users to clear the chat
 *  Plugin Author [Jordy Meow](https://wordpress.org/support/users/tigroumeow/)
 * (@tigroumeow)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/chat-reset-issue/#post-16495525)
 * We can’t remove it for now (nobody asked me before), but why not keeping it actually?
   🙂
 * I will add a CSS class on it (and it will be set to .mwai-clear when it’s in 
   clear mode), that way you can remove the element if you like.
 *  Thread Starter [33ia](https://wordpress.org/support/users/33ia/)
 * (@33ia)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/chat-reset-issue/#post-16495610)
 * Thank you again, should I add this to the CSS:
   .mwai-clear {display: none;!important}
 * This may sound a bit unusual but I’m actually building this for my kids so I 
   want the bot to remember them and their requests
 *  [Jesus](https://wordpress.org/support/users/fortunenowake/)
 * (@fortunenowake)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/chat-reset-issue/#post-16496045)
 * Sorry but where to add this [mwai_chat id=”my-chatbot”], Do i need the pro version
   for this?
    -  This reply was modified 3 years, 3 months ago by [Jesus](https://wordpress.org/support/users/fortunenowake/).
 *  Plugin Author [Jordy Meow](https://wordpress.org/support/users/tigroumeow/)
 * (@tigroumeow)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/chat-reset-issue/#post-16497153)
 * Hi [@33ia](https://wordpress.org/support/users/33ia/),
 * You should use this:
 *     ```wp-block-code
       .mwai-clear {
           display: none !important;
       }
       ```
   
 * (!important should be before the semicolon)
 * _Sorry but where to add this [mwai\_chat id=”my-chatbot”], Do i need the pro 
   version for this?_
 * It’s simply in the shortcode, [@fortunenowake](https://wordpress.org/support/users/fortunenowake/)
   🙂 The parameter is also available in the Chatbot Builder. No need the Pro Version
   for this.
 *  Thread Starter [33ia](https://wordpress.org/support/users/33ia/)
 * (@33ia)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/chat-reset-issue/#post-16498639)
 * Worked perfectly!
 * Is their a way to keep the chat even if they log out and log back in? (even if
   from a different device)
 *  Plugin Author [Jordy Meow](https://wordpress.org/support/users/tigroumeow/)
 * (@tigroumeow)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/chat-reset-issue/#post-16498655)
 * _Is their a way to keep the chat even if they log out and log back in? (even 
   if from a different device)_
 * Not yet 🙂 It’s much trickier to do, the user would need an account, and I would
   need to work on discussions management too. It’s next level, but definitely coming
   one day.
 *  [bizx](https://wordpress.org/support/users/bizx/)
 * (@bizx)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/chat-reset-issue/#post-16506699)
 * I like to suggest not putting the Clear button where it is…. 
   you instinctively
   press it thinking it is the ‘Send’ button only to lose everything… I dont have
   a solution or suggestion as to where to put this.. Just my 2 cents… after playing
   with it from mobile and desktop. [@tigroumeow](https://wordpress.org/support/users/tigroumeow/)
    -  This reply was modified 3 years, 3 months ago by [bizx](https://wordpress.org/support/users/bizx/).

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘Chat reset issue’ is closed to new replies.

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 * 11 replies
 * 4 participants
 * Last reply from: [bizx](https://wordpress.org/support/users/bizx/)
 * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/chat-reset-issue/#post-16506699)
 * Status: resolved