Title: Chatbot recognizing names
Last modified: February 9, 2026

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# Chatbot recognizing names

 *  Resolved [starpage5054](https://wordpress.org/support/users/starpage5054/)
 * (@starpage5054)
 * [3 months, 2 weeks ago](https://wordpress.org/support/topic/chatbot-recognizing-names/)
 * I was wondering if it’s possible for this chatbot to recognize the name of the
   visitor. We have enabled the lead capture so that the visitor can provide the
   name and email address, and then once it goes to the chatbox, the ai agent should
   greet the visitor with the provided name. I’ve come up with some prompts but 
   it’s still not mentioning the names.
 * My prompts are as follows:
    - The visitor’s name is {visitor_name}.
    - Greet the visitor using their name naturally at the start of the conversation.
    - Do not ask for their name again.
    - If no name is provided, greet them without using a name.
 * The Introductory Message is:
 * Hello {visitor_name}! 👋 How can I assist you today?
 * I want the AI to replace the this line {visitor_name} with the provided name 
   of the visitor.
 * Am I doing the correct way?
 * Please help!

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/)
 * (@m4xw3ll)
 * [3 months, 2 weeks ago](https://wordpress.org/support/topic/chatbot-recognizing-names/#post-18815517)
 * hi [@starpage5054](https://wordpress.org/support/users/starpage5054/),
 * This is currently not possible, but a very great idea. I have an update planned
   to be released on Wednesday. I will add this to the list and should be able to
   get it in that release!
 * I’ll update you on progress for it.
    -  This reply was modified 3 months, 2 weeks ago by [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/).
 *  Thread Starter [starpage5054](https://wordpress.org/support/users/starpage5054/)
 * (@starpage5054)
 * [3 months, 2 weeks ago](https://wordpress.org/support/topic/chatbot-recognizing-names/#post-18815565)
 * Thank you so much! I’ll wait for the update. 🙂
 *  Plugin Support [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/)
 * (@m4xw3ll)
 * [3 months, 2 weeks ago](https://wordpress.org/support/topic/chatbot-recognizing-names/#post-18815986)
 * I’ve successfully added this into the next release. It will be in testing along
   with the other updates leading into Wednesday. As long as nothing comes up that’s
   when you can expect it to be released. It uses your exact suggestion of {visitor_name}
   and it be used both in the intro message and or the AI instructions section as
   well.
   I’ll update you again once the new version is released.
 *  Plugin Support [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/)
 * (@m4xw3ll)
 * [3 months, 2 weeks ago](https://wordpress.org/support/topic/chatbot-recognizing-names/#post-18818590)
 * hi [@starpage5054](https://wordpress.org/support/users/starpage5054/),
 * This was released today in version 3.0.6.
 * Thanks,
 * Maxwell
 *  Thread Starter [starpage5054](https://wordpress.org/support/users/starpage5054/)
 * (@starpage5054)
 * [3 months, 1 week ago](https://wordpress.org/support/topic/chatbot-recognizing-names/#post-18820056)
 * Thank you so much for the update. I’ll test it out tomorrow and see how it works.
   I appreciate your enthusiasm regarding this plugin. I’m also excited trying out
   all the features and maximize it to the fullest. 🙂

Viewing 5 replies - 1 through 5 (of 5 total)

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 * 5 replies
 * 2 participants
 * Last reply from: [starpage5054](https://wordpress.org/support/users/starpage5054/)
 * Last activity: [3 months, 1 week ago](https://wordpress.org/support/topic/chatbot-recognizing-names/#post-18820056)
 * Status: resolved