Hi @sandrapastor,
What do you see instead of the shortcode? Do you see the shortcode, or nothing at all? If you look at the HTML being generated, do you see something? Do you have the live URL where this happens?
Hi , I see nothing at all , if I look at the html the reference to the chatbot appears but nothing is shown in screen though.
Here is le live URL: https://unpocodetodo.gq/lessons/abbla-virtual-teacher/
As it is required to log in to access the page , here is a test user I have created for you: user: usuarioprueba , password: usuarioprueba
Thx
I checked! The script of the chatbot is not being loaded successfully. It’s actually here: https://unpocodetodo.gq/wp-content/plugins/ai-engine/app/chatbot.js. But somehow, your server redirects this request and crash it. Could you check with your hosting service for the reason?
Hi, I got it to work with the legacy chatbot. Any ideas why it doesn’t work the other way?
Not sure if the issue was the double slash in the URL to load the chatbot, but I have fixed that in 1.6.87. Can you try that new version I just released?
Tested in the las version you published 1.6.88 and it happens the same. I have tested the result using two shortcodes , one after the other, and it’s only the legacy chatbot shortcode that shows info on screen
Mmm, do you have a developer, or someone helping you with your WordPress? Your server is returning a forbidden error on a file that exists; I am really not sure why… but it’s not linked to the plugin (otherwise I would get thousands of messages right now telling me about the same error). It could also be a security plugin or something else, blocking access to certain files, for mistaken reasons.
Ok, I’ll check all the possibilities you mention. Anyway, in the mean time, I will use the legacy chatbot for my testing purposes because I still don’t know why is the legacy chatbot version working ok
The legacy chatbot will not be enhanced but at some point it will automatically switch to the new one (maybe in 2-3 months), so please try to find a solution when you can 🙂 And don’t hesitate to share what you find here.
