CHATBOT Visual error and receiving responses

  • Resolved magustinasd

    (@magustinasd)


    3 years ago

    I have installed the free plugin and the OpenAI api to enable the chatbot on my website, but it looks unconfigured. On the one hand, the icon appears correctly, but the chat is also seen at the bottom of my page, in the footer.

    Also, the user can send messages, but cannot receive replies. And also, when sending a message, the chat disappears.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jordy Meow

    (@tigroumeow)

    3 years ago

    Can you make sure you are using the latest version, which is now 1.6.85? There was an issue with a version that was released exactly when you message was sent, so it might be that 🙂

    Thread Starter magustinasd

    (@magustinasd)

    3 years ago

    I just now updated the plugin. Now you can have a conversation correctly, but the problem of the chat inserted in the footer still continues. If you look, the button is the correct chat (the one I want to keep because it is configured by me), and the chat that is in the footer is in English (it is the one that comes by default).

    Plugin Author Jordy Meow

    (@tigroumeow)

    3 years ago

    Are you using the Chatbots tab to create your chatbot? Are you using the Site-Wide Chatbot to inject it?

    Thread Starter magustinasd

    (@magustinasd)

    3 years ago

    yes, both things.

Viewing 4 replies - 1 through 4 (of 4 total)

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