Title: Chatbot’s Reply Appears before User’s Reply
Last modified: April 20, 2021

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# Chatbot’s Reply Appears before User’s Reply

 *  Resolved [codingdev](https://wordpress.org/support/users/codingdev/)
 * (@codingdev)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/chatbots-reply-appears-before-users-reply/)
 * Hello,
 * The chatbot’s reply is appeared in the UI before the user’s reply.
 * Example:
    (1) Hello, what can I help you with today?
 * (2) I would like to find out more about the product.
 * (3) Sure, do you want to know its features?
 * This is the correct order. However, I am facing a bug whereby it is displayed
   in the order of (1) -> (3) -> (2) which causes confusion to the user.
 * Please help

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [codingdev](https://wordpress.org/support/users/codingdev/)
 * (@codingdev)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/chatbots-reply-appears-before-users-reply/#post-14344361)
 * I would like to ask how can I disable the option buttons if it does not come 
   from the last message.
 *  Plugin Author [Intela-bot Help](https://wordpress.org/support/users/intelahelp/)
 * (@intelahelp)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/chatbots-reply-appears-before-users-reply/#post-14367007)
 * Hello [@codingdev](https://wordpress.org/support/users/codingdev/),
 * Concerning your first question about the order of the chatbot’s reply, we were
   unable to reproduce your problem, so we need more information on your Dialog 
   Skill settings to resolve it.
    To get a JSON file with extended information, 
   follow these steps:
    - Go to your [IBM Cloud Dashboard](https://cloud.ibm.com/resources). If nothing
      shows up, be patient. Sometimes it takes a while to load.
    - Click on your Watson Assistant service name in Services list.
    - Click “Launch Watson Assistant” ([sample screenshot](https://pasteboard.co/J3M9ZUI.png)).
    - Go to the “Skills” page by clicking on your Assistant.
    - ).
    - Send an email with the attached file to [help@intela.io](https://wordpress.org/support/topic/chatbots-reply-appears-before-users-reply/help@intela.io?output_format=md).
 * What about your second question concerning disabling the option button, at the
   moment, the chatbot does not have such functionality.
 * Kind regards,
    Support for WordPress plugin “Chatbot with IBM Watson”
    -  This reply was modified 5 years, 1 month ago by [Intela-bot Help](https://wordpress.org/support/users/intelahelp/).
 *  Thread Starter [codingdev](https://wordpress.org/support/users/codingdev/)
 * (@codingdev)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/chatbots-reply-appears-before-users-reply/#post-14368698)
 * Hello, I am sure that the lag response time is caused by the plugin. I have checked
   the conversation history on IBM watson Assistant Analytics tab.
 * With that, what is the solution to wrong chat display due to slow response time
   caused by the plugin?
 * Hope to hear from you soon, thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Chatbot’s Reply Appears before User’s Reply’ is closed to new replies.

 * ![](https://ps.w.org/conversation-watson/assets/icon-256x256.png?rev=1684465)
 * [Chatbot with IBM watsonx Assistant](https://wordpress.org/plugins/conversation-watson/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/conversation-watson/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/conversation-watson/)
 * [Active Topics](https://wordpress.org/support/plugin/conversation-watson/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/conversation-watson/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/conversation-watson/reviews/)

## Tags

 * [ui](https://wordpress.org/support/topic-tag/ui/)
 * [wrong-order](https://wordpress.org/support/topic-tag/wrong-order/)

 * 3 replies
 * 2 participants
 * Last reply from: [codingdev](https://wordpress.org/support/users/codingdev/)
 * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/chatbots-reply-appears-before-users-reply/#post-14368698)
 * Status: resolved