Title: Checkbox Selection & Email Issues Last modified: April 15, 2024 --- # Checkbox Selection & Email Issues * [jamesbbj1](https://wordpress.org/support/users/jamesbbj1/) * (@jamesbbj1) * [2 years, 1 month ago](https://wordpress.org/support/topic/checkbox-selection-email-issues/) * I’m creating a form that has several checkboxes. The ultimate goal is to have users select multiple check boxes and send an email to the individual(s) based on which option they select. I was able to do this with a dropdown; however, it appears that I am running into some issues with this (example below): * [checkbox* committee-selection use_label_element “Option I|me@gmail.com” “Option II|me@gmail.com” “Option III|me@gmail.com” “Option IV|me@gmail.com” “Option V |me@gmail.com” “Option VI|me@gmail.com”] * The error received when selecting multiple options: We’re sorry, there was an error trying to send your message. Please try again later. * In addition, when I do select only one option, it sends as expected, but in the message body, the option below does not return any of the options selected (instead I get a blank line with no text): * Interested Committee(s): [committee-selection] * I’m trying to understand exactly what it is that I am doing wrong here. Any assistance on this would be greatly appreciated! Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Author [Takayuki Miyoshi](https://wordpress.org/support/users/takayukister/) * (@takayukister) * [2 years, 1 month ago](https://wordpress.org/support/topic/checkbox-selection-email-issues/#post-17686468) * Where can we see the website in question? * Thread Starter [jamesbbj1](https://wordpress.org/support/users/jamesbbj1/) * (@jamesbbj1) * [2 years, 1 month ago](https://wordpress.org/support/topic/checkbox-selection-email-issues/#post-17687434) * [https://wpdevtest.azurewebsites.net/get-involved/](https://wpdevtest.azurewebsites.net/get-involved/) * Plugin Author [Takayuki Miyoshi](https://wordpress.org/support/users/takayukister/) * (@takayukister) * [2 years, 1 month ago](https://wordpress.org/support/topic/checkbox-selection-email-issues/#post-17688996) * What other plugins and theme do you use on the site? * Thread Starter [jamesbbj1](https://wordpress.org/support/users/jamesbbj1/) * (@jamesbbj1) * [2 years, 1 month ago](https://wordpress.org/support/topic/checkbox-selection-email-issues/#post-17689066) * Astra Theme Plugins: Accessibility by UserWay, App Service Email, Chatbot, Classic Widgets, Conditional Fields & Contact Form 7 of course, Conversational Forms ( for Chatbot), Easy Update Manager, Elementor, TablePress * Plugin Author [Takayuki Miyoshi](https://wordpress.org/support/users/takayukister/) * (@takayukister) * [2 years, 1 month ago](https://wordpress.org/support/topic/checkbox-selection-email-issues/#post-17689745) * Try switching to the default theme, deactivating all plugins excluding Contact Form 7 and Classic Widgets, and clearing all cache data. * [Why you are advised to deactivate plugins and switch to the default theme.](https://contactform7.com/2019/12/02/why-you-are-advised-to-deactivate-plugins-and-switch-to-the-default-theme/) * Thread Starter [jamesbbj1](https://wordpress.org/support/users/jamesbbj1/) * (@jamesbbj1) * [2 years, 1 month ago](https://wordpress.org/support/topic/checkbox-selection-email-issues/#post-17692158) * I spun up a new site and tested it with the same form. I encounter the same issue: [https://basewp2.azurewebsites.net/get-involved/](https://basewp2.azurewebsites.net/get-involved/) * Snippet: * First & Last Name (required) [text* your-name] * What Street do you live on? (required) [text* street-name] * Email Address (required) [email* your-email] * Select Involvement Area(s) – you may select more than one by using yes/no (required) * [checkbox* committee-selection use_label_element “Architectural Review Committee |redacted_pii” “Beautification Committee|redacted_pii” “Neighborhood Matching Grants Committee|redacted_pii” “Pool Committee|redacted” “Safety Team Committee |redacted_pii” “Social Committee|redacted_pii”] * Would you be interested in serving as a Committee Lead? (required) [select* committee- lead include_blank “Yes” “No”] * [submit “Submit”] - This reply was modified 2 years, 1 month ago by [jamesbbj1](https://wordpress.org/support/users/jamesbbj1/). * Thread Starter [jamesbbj1](https://wordpress.org/support/users/jamesbbj1/) * (@jamesbbj1) * [2 years, 1 month ago](https://wordpress.org/support/topic/checkbox-selection-email-issues/#post-17695161) * Update: I tried using the dropdown menu and specifying an option followed by an email (e.g. CEO|helloworld@gmail.com Developer|helloworld2@yahoo.com). When someone selects both options, I still get the error. * I’m assuming this could be chalked up to being a product limitation? Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Checkbox Selection & Email Issues’ is closed to new replies. * ![](https://ps.w.org/contact-form-7/assets/icon.svg?rev=2339255) * [Contact Form 7](https://wordpress.org/plugins/contact-form-7/) * [Frequently Asked Questions](https://wordpress.org/plugins/contact-form-7/#faq) * [Support Threads](https://wordpress.org/support/plugin/contact-form-7/) * [Active Topics](https://wordpress.org/support/plugin/contact-form-7/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/contact-form-7/unresolved/) * [Reviews](https://wordpress.org/support/plugin/contact-form-7/reviews/) * 8 replies * 2 participants * Last reply from: [jamesbbj1](https://wordpress.org/support/users/jamesbbj1/) * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/checkbox-selection-email-issues/#post-17695161) * Status: not resolved