Title: Checkboxes Ticked but Getting Error Msg
Last modified: March 10, 2022

---

# Checkboxes Ticked but Getting Error Msg

 *  Resolved [Kimberly189](https://wordpress.org/support/users/kimberly189/)
 * (@kimberly189)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/checkboxes-ticked-but-getting-error-msg/)
 * Today I installed Flexible Checkout Fields for WooCommerce and DIVI Theme Builder
   and it seemed great. But when I test the Checkboxes feature, even though I ticked
   all the required boxes, I kept getting error messages that it is a “required 
   field” and the order won’t process.
 * Here is the checkout page: [https://cwdtestsite.com/checkout/](https://cwdtestsite.com/checkout/)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcheckboxes-ticked-but-getting-error-msg%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [Kimberly189](https://wordpress.org/support/users/kimberly189/)
 * (@kimberly189)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/checkboxes-ticked-but-getting-error-msg/#post-15443886)
 * I was using the checkboxes in the Additional Information (order) section of the
   checkout page. I put the checkboxes into the Billing section and it works fine
   now.
 *  Thread Starter [Kimberly189](https://wordpress.org/support/users/kimberly189/)
 * (@kimberly189)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/checkboxes-ticked-but-getting-error-msg/#post-15443916)
 * Sadly, with more testing I have discovered that these checkbox items, although“
   required” go through regardless of whether the checkbox is ticked or not. I am
   using DIVI Theme Builder. Is there possibly a conflict happening?
 *  Thread Starter [Kimberly189](https://wordpress.org/support/users/kimberly189/)
 * (@kimberly189)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/checkboxes-ticked-but-getting-error-msg/#post-15443937)
 * In summary: Required checkboxes in Billing section NEVER create an error when
   unchecked. Required checkboxes in Order section ALWAYS create an error – whether
   checked or unchecked. Very curious. Thanks for your help.
 *  Thread Starter [Kimberly189](https://wordpress.org/support/users/kimberly189/)
 * (@kimberly189)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/checkboxes-ticked-but-getting-error-msg/#post-15443958)
 * And finally – all the orders are GOING through anyway despite the error messages!
   Help. I’m lost. 🙂
 *  Plugin Support [Tomasz WP Desk](https://wordpress.org/support/users/tomaszwp/)
 * (@tomaszwp)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/checkboxes-ticked-but-getting-error-msg/#post-15445136)
 * Hello [@kimberly189](https://wordpress.org/support/users/kimberly189/)
 * Our plugin requires that the subpage set as _Checkout_ contain a shortcode _[
   woocommerce\_checkout]_. It happens that users edit this subpage in DIVI Editor
   and remove the shortcode.
 * Check if the following information appears in the status (_WooCommerce > Status_).
   It will be marked in red (when the status is open in the WP panel).
    _Page does
   not contain the [woocommerce\_checkout] shortcode or the woocommerce/checkout
   block._
 *  Thread Starter [Kimberly189](https://wordpress.org/support/users/kimberly189/)
 * (@kimberly189)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/checkboxes-ticked-but-getting-error-msg/#post-15446295)
 * Elegant Themes has escalated this issue to their development team. The fix for
   this Checkbox “required field” in the DIVI Builder is with them. ET Support assures
   me it will be addressed in a future update. Thanks for your reply.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Checkboxes Ticked but Getting Error Msg’ is closed to new replies.

 * ![](https://ps.w.org/flexible-checkout-fields/assets/icon-256x256.gif?rev=2522628)
 * [Flexible Checkout Fields for WooCommerce - WooCommerce Checkout Manager](https://wordpress.org/plugins/flexible-checkout-fields/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/flexible-checkout-fields/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/flexible-checkout-fields/)
 * [Active Topics](https://wordpress.org/support/plugin/flexible-checkout-fields/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/flexible-checkout-fields/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/flexible-checkout-fields/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [Kimberly189](https://wordpress.org/support/users/kimberly189/)
 * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/checkboxes-ticked-but-getting-error-msg/#post-15446295)
 * Status: resolved