Title: Checkout Failed
Last modified: February 19, 2018

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# Checkout Failed

 *  Resolved [CocoCarina](https://wordpress.org/support/users/cococarina/)
 * (@cococarina)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/checkout-failed/)
 * Hello,
 * I just installed EcommerceWD on a website and am having issues with the shopping
   cart. I believe I set up the shipping and tax correctly but for some reason at
   checkout after putting in billing and shipping info it states “checkout failed”…
   the item cannot be shipped to your location.
 * Thanks for your assistance,
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcheckout-failed%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [WD Support](https://wordpress.org/support/users/wdsupport/)
 * (@wdsupport)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/checkout-failed/#post-9994235)
 * Hi,
 * In order to check whether everything has been set up correctly could you please,
   provide us the screenshot of the followings:
 * >Shipping zones
    >Shipping classes > and your product shipping (when you edit
   the product, it is below the product description, the screenshot of the Shipping
   tab of the Product Data section)
 * Please, also mention to which region do you want to ship.
 * Thanks. Have a nice day.
 *  Thread Starter [CocoCarina](https://wordpress.org/support/users/cococarina/)
 * (@cococarina)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/checkout-failed/#post-10022641)
 * Hello and thank you for your assistance. Can you please assist me with how to
   attach a screenshot?
 *  [WD Support](https://wordpress.org/support/users/wdsupport/)
 * (@wdsupport)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/checkout-failed/#post-10023374)
 * Hi,
 * Please, note that you can add the screenshots in the Google drive (or in some
   other cloud) and share with us the URL.
 * Thanks. Have a nice day.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Checkout Failed’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/ecommerce-wd_1e5a89.svg)
 * [Ecommerce by 10Web - eCommerce shopping cart plugin](https://wordpress.org/plugins/ecommerce-wd/)
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 * 3 replies
 * 2 participants
 * Last reply from: [WD Support](https://wordpress.org/support/users/wdsupport/)
 * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/checkout-failed/#post-10023374)
 * Status: resolved