Title: Checkout : invalid Postcode
Last modified: August 15, 2025

---

# Checkout : invalid Postcode

 *  Resolved [oranto](https://wordpress.org/support/users/oranto/)
 * (@oranto)
 * [10 months ago](https://wordpress.org/support/topic/checkout-invalid-postcode-2/)
 * This is my first time posting; my apologies if I’ve done anything incorrectly.
   
   I’m having a problem with the payment form. To complete a purchase, it not only
   asks for the card number, CVC, and expiration date, but also the postal code.
   My company is located in the UK, but I have set up “sell to all countries”; however,
   it only accepts British postal codes, when most of my customers are Spanish and
   Latin American.How can I resolve this?Thank you very much in advance.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcheckout-invalid-postcode-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 15 replies - 1 through 15 (of 15 total)

 *  [Moses M. (woo-hc)](https://wordpress.org/support/users/mosesmedh/)
 * (@mosesmedh)
 * [10 months ago](https://wordpress.org/support/topic/checkout-invalid-postcode-2/#post-18601031)
 * Hi [@oranto](https://wordpress.org/support/users/oranto/),
 * Thank you for contacting us. I understand how setup issues like this can be frustrating,
   especially when they impact your customers’ experience and sales.
 * From what you’ve shared, you mentioned that Stripe’s payment fields request a
   ZIP code, but I checked your site and didn’t see one.
 * Could you please provide your **system status report** by going to **WooCommerce
   > Status > Get system report > Copy for support**, and then share it via Pastebin?
 * ![](https://i0.wp.com/moses-testing.mystagingwebsite.com/wp-content/uploads/2025/
   08/Screenshot-2025-08-15-at-21-51-58-Checkout-Whitechapel-Tours-scaled.png?ssl
   =1)
 *  Thread Starter [oranto](https://wordpress.org/support/users/oranto/)
 * (@oranto)
 * [10 months ago](https://wordpress.org/support/topic/checkout-invalid-postcode-2/#post-18601045)
 * Hi Moses M,
 * Thank you very much for your reply. Here you are the ‘system status report’ (
   My apologies, I don’t know what ‘pastebin’ is). I wasn’t aware of this until 
   yesterday, when a Spanish customer told me he had to write a random British zip
   code in order to complete the purchase. It’s interesting that it doesn’t appear
   in the screenshot you shared. It still appears to me.
 * Thanks in advance
 *     ```wp-block-code
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InnoDB<br>ysa_wc_product_meta_lookup: Datos: 0.02MB + Índice: 0.11MB + Motor InnoDB<br>ysa_wc_rate_limits: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>ysa_wc_reserved_stock: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB<br>ysa_wc_tax_rate_classes: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>ysa_wc_webhooks: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB<br>ysa_wpforms_logs: Datos: 0.05MB + Índice: 0.00MB + Motor InnoDB<br>ysa_wpforms_payment_meta: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB<br>ysa_wpforms_payments: Datos: 0.02MB + Índice: 0.14MB + Motor InnoDB<br>ysa_wpforms_tasks_meta: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB Post Type Counts<br><br>attachment: 85<br>custom_css: 1<br>nav_menu_item: 14<br>page: 11<br>post: 1<br>product: 2<br>revision: 1<br>shop_order: 215<br>wp_global_styles: 3<br>wp_navigation: 1<br>wpforms: 2<br>yaymail_template: 12 Security<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (14)<br><br>Plantillas de inicio: por Brainstorm Force – 4.4.30<br>Child Theme Configurator: por Lilaea Media – 2.6.7<br>Code Snippets: por Code Snippets Pro – 3.6.8<br>Rank Math SEO: por Rank Math SEO – 1.0.251<br>Speed Optimizer: por SiteGround – 7.7.2<br>Security Optimizer: por SiteGround – 1.5.7<br>Spectra: por Brainstorm Force – 2.19.11<br>Checkout Field Editor for WooCommerce: por ThemeHigh – 2.1.4<br>WooTours: por ExThemes – 3.6.4<br>WooCommerce Stripe Gateway: por Stripe – 9.8.0<br>WooCommerce: por Automattic – 10.1.0<br>WP Downgrade | Specific Core Version: por Reisetiger – 1.2.6<br>WPForms Lite: por WPForms – 1.9.7.3<br>YayMail - WooCommerce Email Customizer: por YayCommerce – 4.2.0 Inactive Plugins (0) Dropin Plugins ()<br><br>object-cache.php: Memcached Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: GBP (£)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped 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/checkout/ - Contiene el shortcode &#091;woocommerce_checkout]<br>Mi cuenta: #1352 - /my-account/ - Contiene el shortcode &#091;woocommerce_my_account]<br>Términos y condiciones: #1432 - /terminos-y-condiciones/ Theme<br><br>Name: Astra Child<br>Version: 4.1.3.1681140564<br>Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>Child Theme: ✔<br>Parent Theme Name: Astra<br>Parent Theme Version: 4.8.0 – 4.11.9 está disponible<br>Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>Theme type: Tema clásico<br>WooCommerce Support: ✔ Templates<br><br>Overrides: 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activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br>add-to-cart-with-options-stepper-layout<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>experimental-iapi-mini-cart<br>experimental-iapi-runtime<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>use-wp-horizon<br>experimental-wc-rest-api<br><br>Daily Cron: ✔ Next scheduled: 2025-08-16 18:44:16 +00:00<br>Options: ✔<br>Notes: 168<br>Onboarding: completed Action Scheduler<br><br>Complete: 315<br>Oldest: 2025-07-15 23:13:41 +0000<br>Newest: 2025-08-15 20:49:36 +0000<br><br>Failed: 11<br>Oldest: 2023-04-06 19:06:54 +0000<br>Newest: 2023-06-10 19:57:32 +0000<br><br>Pending: 9<br>Oldest: 2025-08-16 07:51:22 +0000<br>Newest: 2025-08-18 00:42:56 +0000 Status report information<br><br>Generated at: 2025-08-15 21:02:53 +00:00<br>
       ```
   
 *  [Moses M. (woo-hc)](https://wordpress.org/support/users/mosesmedh/)
 * (@mosesmedh)
 * [10 months ago](https://wordpress.org/support/topic/checkout-invalid-postcode-2/#post-18601109)
 * Hi [@oranto](https://wordpress.org/support/users/oranto/),
 * Thank you for the update. Could you share a screenshot of what you’re seeing 
   on your end so I can better understand exactly what you’re referring to? I’ll
   then use that along with the report you shared to further move the thread forward.
 *  Thread Starter [oranto](https://wordpress.org/support/users/oranto/)
 * (@oranto)
 * [10 months ago](https://wordpress.org/support/topic/checkout-invalid-postcode-2/#post-18601312)
 * Hi Moses M,
 * Thank you very much,
 * Although I managed to figure out how to take a screenshot with a URL, when I 
   share it here it says: “This image has an empty alt attribute…” I’m still trying
   to figure it out…
 * ![](screencapture-jackeldestripadortour-checkout-2025-08-16-09_07_26 (1).png)
 * ![](//fdpohaocaechififmbbbbbknoalclacl/capture.html?id=3&url=https%3A%2F%2Fjackeldestripadortour.
   com%2Fcheckout%2F)
    -  This reply was modified 10 months ago by [oranto](https://wordpress.org/support/users/oranto/).
    -  This reply was modified 10 months ago by [oranto](https://wordpress.org/support/users/oranto/).
    -  This reply was modified 10 months ago by [oranto](https://wordpress.org/support/users/oranto/).
 *  Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * (@shahzeenfarooq)
 * [10 months ago](https://wordpress.org/support/topic/checkout-invalid-postcode-2/#post-18601336)
 * Hi there!
   It seems like you are using an image block to share the URL. Please
   share the URL directly in the comment instead of inserting it as an image. Thank
   you.
 *  Thread Starter [oranto](https://wordpress.org/support/users/oranto/)
 * (@oranto)
 * [10 months ago](https://wordpress.org/support/topic/checkout-invalid-postcode-2/#post-18601338)
 * Thank you very much shahzeen and Moses M,
 * chrome-extension://fdpohaocaechififmbbbbbknoalclacl/capture.html?id=3&url=https%
   3A%2F%2Fjackeldestripadortour.com%2Fcheckout%2F
 * Hope it works this way
 *  Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * (@shahzeenfarooq)
 * [10 months ago](https://wordpress.org/support/topic/checkout-invalid-postcode-2/#post-18601354)
 * **Hi there!**
 * The link you shared isn’t working on my end. Instead of using a browser extension,
   could you please use the following tool to share your screenshot: [https://snipboard.io](https://snipboard.io)
 * Once uploaded, just share the link here.
 *  Thread Starter [oranto](https://wordpress.org/support/users/oranto/)
 * (@oranto)
 * [10 months ago](https://wordpress.org/support/topic/checkout-invalid-postcode-2/#post-18601358)
 * Hi shahzeen,
 * [https://snipboard.io/aQcJyj.jpg](https://snipboard.io/aQcJyj.jpg)
 * Codigo Postal would mean Zip Code
 * Hope it works now
    -  This reply was modified 10 months ago by [oranto](https://wordpress.org/support/users/oranto/).
 *  Plugin Support [Frank Remmy (woo-hc)](https://wordpress.org/support/users/frankremmy/)
 * (@frankremmy)
 * [9 months, 4 weeks ago](https://wordpress.org/support/topic/checkout-invalid-postcode-2/#post-18602555)
 * Hi [@oranto](https://wordpress.org/support/users/oranto/),
 * Thanks again for sharing your screenshot. I’ve gone through your systems report,
   and everything checks out on the WooCommerce side, so I suspect the issue you’re
   seeing with postal code verification is likely tied to Stripe’s Address Verification
   System (AVS).
 * Here’s what you can do:
    1. Log into your Stripe Dashboard: [dashboard.stripe.com](https://dashboard.stripe.com/)
    2. Navigate to [Radar settings](https://docs.stripe.com/radar/rules), this is where
       Stripe’s fraud protection rules are configured.
    3. Look for any AVS-related rules that might be blocking transactions when postal
       codes don’t match the cardholder’s billing address.
 * If AVS is set to decline mismatched postal codes, it could explain why non-UK
   customers are having trouble completing payments.
 * Let us know what you find. Looking forward to your response.
 *  Thread Starter [oranto](https://wordpress.org/support/users/oranto/)
 * (@oranto)
 * [9 months, 4 weeks ago](https://wordpress.org/support/topic/checkout-invalid-postcode-2/#post-18602921)
 * Hi Frank Remmy,
   Thank you very much for your reply. I’ve been looking and didn’t
   see anything related to the Address Verification System (AVS).I’m attaching some
   screenshots.
 * [https://snipboard.io/b9uK54.jpg](https://snipboard.io/b9uK54.jpg)
   [https://snipboard.io/DscYNG.jpg](https://snipboard.io/DscYNG.jpg)
 * Thanks again
 *  Plugin Support [Frank Remmy (woo-hc)](https://wordpress.org/support/users/frankremmy/)
 * (@frankremmy)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/checkout-invalid-postcode-2/#post-18603210)
 * Hi [@oranto](https://wordpress.org/support/users/oranto/),
 * Thanks again for your detailed follow-up and screenshots. Since AVS settings 
   aren’t visible in your Stripe dashboard, let’s try a few troubleshooting steps
   to narrow down the source of the issue:
    - Disable all plugins except WooCommerce and Stripe, then test the checkout 
      again. This will help determine if another plugin is causing the postcode 
      validation issue.
    - Switch to the default Storefront theme and test again. This rules out theme-
      related conflicts. You can follow this guide: [How to test for conflicts](https://woocommerce.com/document/how-to-test-for-conflicts/).
    - Use the Checkout Field Editor plugin to make the postal code field optional.
    - Go to WooCommerce → Settings → General → Default Customer Location and set
      it to “No location by default.”
    - After making these changes, test the checkout using a non-UK address and see
      if the issue persists.
    - I see that Optimized Checkout Enabled: is set to No. Go to WooCommerce → Settings
      → Payments → Stripe → Settings. Look for the “Increase conversion with Stripe’s
      Optimized Checkout Suite” section and activate it. That may bypass the rigid
      ZIP code requirement and offer a more flexible experience for international
      customers.
 * Let us know your findings. Looking forward to your response.
 *  Thread Starter [oranto](https://wordpress.org/support/users/oranto/)
 * (@oranto)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/checkout-invalid-postcode-2/#post-18603463)
 * Hi Frank Remmy,
 * Fixed!!
 * Thank you so much for your assistance, everyone.
   I’ll explain the issue here 
   in case it helps anyone else.I deactivated all the plugins and when I activated
   them one by one and checked, I saw that the issue was coming from the Checkout
   Field Editor plugin, which is ‘Checkout Field Editor for WooCommerce’. I had 
   the postal code disabled; when I activated it, making it optional, it disappeared
   from the field where you enter the card details, CVC, and card expiration date,
   and appeared in the ‘billing details’ section as an optional field. This was 
   so strange that I tried deactivating ‘country’ in the ‘billing details field,’
   and when I checked the section where you enter the card number, it now asked 
   for the ‘country’ as well. I don’t know if I’m making myself clear; In short,
   the fields that I disable so they don’t appear in the ‘billing details’ will 
   automatically appear as a required field next to the field where the card number
   is entered.
 * Thanks again. Much appreciated!
    -  This reply was modified 9 months, 3 weeks ago by [oranto](https://wordpress.org/support/users/oranto/).
 *  Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * (@shahzeenfarooq)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/checkout-invalid-postcode-2/#post-18603497)
 * Hi there!
 * Great to hear everything’s working perfectly now! and thank you for sharing such
   detailed information about your experience with the Checkout Field Editor for
   WooCommerce plugin. It’s very helpful to see exactly how the postal code and 
   country fields are behaving.
 * With the **WooCommerce Stripe Gateway**, certain billing details—like **postal
   code** and **country**—are required for fraud prevention and authorization. With
   the **WooCommerce Stripe Gateway**, certain billing details—like **postal code**
   and **country**—are required for fraud prevention and authorization. It seems
   like disabling them through the plugin causes them to appear in the payment section
   to ensure these required values are still captured and to avoid fraudulent transactions.
 * If you have a moment, we’d be incredibly grateful if you could share your positive
   experience with others by leaving a 5-star review on WordPress.org: [https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/#new-post](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/#new-post)
 *  Thread Starter [oranto](https://wordpress.org/support/users/oranto/)
 * (@oranto)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/checkout-invalid-postcode-2/#post-18603513)
 * Of course. Done!
 *  Plugin Support [Chris Moreira – a11n](https://wordpress.org/support/users/chrism245/)
 * (@chrism245)
 * [9 months ago](https://wordpress.org/support/topic/checkout-invalid-postcode-2/#post-18638043)
 * It seems we haven’t heard back from you for a while, so I’ll go ahead and mark
   this thread as resolved. Feel free to reach out whenever you’re ready to continue.

Viewing 15 replies - 1 through 15 (of 15 total)

The topic ‘Checkout : invalid Postcode’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277)
 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/)

 * 15 replies
 * 5 participants
 * Last reply from: [Chris Moreira – a11n](https://wordpress.org/support/users/chrism245/)
 * Last activity: [9 months ago](https://wordpress.org/support/topic/checkout-invalid-postcode-2/#post-18638043)
 * Status: resolved