Title: Checkout kept loading Last modified: November 7, 2020 --- # Checkout kept loading * Resolved [davidloke](https://wordpress.org/support/users/davidloke/) * (@davidloke) * [5 years, 7 months ago](https://wordpress.org/support/topic/checkout-kept-loading/) * Hi, * When checking out, the loading icon kept loading until time out. This page is on test mode and you can try to key in your information and try check out. And you will find that it kept loading non stop. * [https://williamtinggroup.com/](https://williamtinggroup.com/) * Thank you for assisting. David * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcheckout-kept-loading%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 2 replies - 1 through 2 (of 2 total) * Thread Starter [davidloke](https://wordpress.org/support/users/davidloke/) * (@davidloke) * [5 years, 7 months ago](https://wordpress.org/support/topic/checkout-kept-loading/#post-13632618) * This is the log i’ve gotten from woocommerce logs. * 2020-11-07T09:21:50+00:00 DEBUG ====Stripe Version: 4.5.3==== ====Start Log= === sources/src_1HkncGEvUhELGWnuLH29sCVd ====End Log==== * 2020-11-07T09:21:51+00:00 DEBUG ====Stripe Version: 4.5.3==== ====Start Log= === customers/cus_IL6Ku7H028ZlBn request: Array ( [email] => [abcd@yahoo.com](https://wordpress.org/support/topic/checkout-kept-loading/abcd@yahoo.com?output_format=md)[ description] => Name: Hello World, Username: Hello [metadata] => Array ( ) * ) * ====End Log==== * 2020-11-07T09:21:51+00:00 DEBUG ====Stripe Version: 4.5.3==== ====Start Log= === Info: Begin processing payment for order 472 for the amount of 250.00 === =End Log==== * 2020-11-07T09:21:51+00:00 DEBUG ====Stripe Version: 4.5.3==== ====Start Log= === payment_intents request: Array ( [source] => src_1HkncGEvUhELGWnuLH29sCVd[ amount] => 25000 [currency] => myr [description] => ABCD – Order 472 [metadata] => Array ( [customer_name] => Hello World [customer_email] => [abcd@gmail.com](https://wordpress.org/support/topic/checkout-kept-loading/abcd@gmail.com?output_format=md)[ order_id] => 472 ) * [capture_method] => automatic [payment_method_types] => Array ( [0] => card) * [customer] => cus_IL6Ku7H028ZlBn [statement_descriptor] => ABCD Group ) * ====End Log==== * 2020-11-07T09:21:52+00:00 DEBUG ====Stripe Version: 4.5.3==== ====Start Log= === Stripe PaymentIntent pi_1HkncJEvUhELGWnuhyr8tChP initiated for order 472 ====End Log==== * 2020-11-07T09:21:52+00:00 DEBUG ====Stripe Version: 4.5.3==== ====Start Log= === payment_intents/pi_1HkncJEvUhELGWnuhyr8tChP/confirm request: Array ( [source] => src_1HkncGEvUhELGWnuLH29sCVd ) * ====End Log==== * 2020-11-07T09:21:53+00:00 DEBUG ====Stripe Version: 4.5.3==== ====Start Log= === Stripe PaymentIntent pi_1HkncJEvUhELGWnuhyr8tChP succeeded for order 472 ====End Log==== * 2020-11-07T09:21:53+00:00 DEBUG ====Stripe Version: 4.5.3==== ====Start Log= === Processing response: stdClass Object ( [id] => ch_1HkncKEvUhELGWnumc5LEBAh[ object] => charge [amount] => 25000 [amount_captured] => 25000 [amount_refunded] => 0 [application] => [application_fee] => [application_fee_amount] => [balance_transaction] => txn_1HkncLEvUhELGWnuMO8820pZ [billing_details] => stdClass Object ( [address] => stdClass Object ( [city] => Sibu [country] => MY [line1] => 232323 [line2] => 232323 [postal_code] => 232323 [state] => SWK ) * [email] => [abcd@gmail.com](https://wordpress.org/support/topic/checkout-kept-loading/abcd@gmail.com?output_format=md) [ name] => Hello World [phone] => 2323232 ) * [calculated_statement_descriptor] => ABCD GROUP [captured] => 1 [created] = > 1604740912 [currency] => myr [customer] => cus_IL6Ku7H028ZlBn [description] => abcd – Order 472 [destination] => [dispute] => [disputed] => [failure_code] => [failure_message] => [fraud_details] => stdClass Object ( ) * [invoice] => [livemode] => [metadata] => stdClass Object ( [customer_name] => Hello World [customer_email] => [abcd@gmail.com](https://wordpress.org/support/topic/checkout-kept-loading/abcd@gmail.com?output_format=md)[ order_id] => 472 ) * [on_behalf_of] => [order] => [outcome] => stdClass Object ( [network_status] => approved_by_network [reason] => [risk_level] => normal [risk_score] => 26 [ seller_message] => Payment complete. [type] => authorized ) * [paid] => 1 [payment_intent] => pi_1HkncJEvUhELGWnuhyr8tChP [payment_method] => src_1HkncGEvUhELGWnuLH29sCVd [payment_method_details] => stdClass Object ([ card] => stdClass Object ( [brand] => visa [checks] => stdClass Object ( [address_line1_check] => pass [address_postal_code_check] => pass [cvc_check] => pass ) * [country] => US [exp_month] => 11 [exp_year] => 2023 [fingerprint] => g8u6qELumUQo6KXV[ funding] => credit [installments] => [last4] => 4242 [network] => visa [three_d_secure] => [wallet] => ) * [type] => card ) * [receipt_email] => [receipt_number] => [receipt_url] => [https://pay.stripe.com/receipts/acct_1HjaYJEvUhELGWnu/ch_1HkncKEvUhELGWnumc5LEBAh/rcpt_ILUbTx9R3QmiFsuINxadbKM8fh7VW1n](https://pay.stripe.com/receipts/acct_1HjaYJEvUhELGWnu/ch_1HkncKEvUhELGWnumc5LEBAh/rcpt_ILUbTx9R3QmiFsuINxadbKM8fh7VW1n)[ refunded] => [refunds] => stdClass Object ( [object] => list [data] => Array () * [has_more] => [total_count] => 0 [url] => /v1/charges/ch_1HkncKEvUhELGWnumc5LEBAh/ refunds ) * [review] => [shipping] => [source] => stdClass Object ( [id] => src_1HkncGEvUhELGWnuLH29sCVd[ object] => source [amount] => [card] => stdClass Object ( [exp_month] => 11 [ exp_year] => 2023 [last4] => 4242 [country] => US [brand] => Visa [address_line1_check] => pass [address_zip_check] => pass [cvc_check] => pass [funding] => credit [ fingerprint] => g8u6qELumUQo6KXV [three_d_secure] => optional [name] => [tokenization_method] => [dynamic_last4] => ) * [client_secret] => src_client_secret_tsBcNh9VeZL0BODRHrKcPV5I [created] => 1604740912 [currency] => [flow] => none [livemode] => [metadata] => stdClass Object ( ) * [owner] => stdClass Object ( [address] => stdClass Object ( [city] => Sibu [ country] => MY [line1] => 232323 [line2] => 232323 [postal_code] => 232323 [state] => SWK ) * [email] => [abcd@gmail.com](https://wordpress.org/support/topic/checkout-kept-loading/abcd@gmail.com?output_format=md) [ name] => Hello World [phone] => 2323232 [verified_address] => [verified_email] => [verified_name] => [verified_phone] => ) * [statement_descriptor] => [status] => consumed [type] => card [usage] => reusable) * [source_transfer] => [statement_descriptor] => ABC Group [statement_descriptor_suffix] => [status] => succeeded [transfer_data] => [transfer_group] => ) * ====End Log==== * 2020-11-07T09:21:53+00:00 DEBUG ====Stripe Version: 4.5.3==== ====Start Log= === balance/history/txn_1HkncLEvUhELGWnuMO8820pZ ====End Log==== * Thread Starter [davidloke](https://wordpress.org/support/users/davidloke/) * (@davidloke) * [5 years, 7 months ago](https://wordpress.org/support/topic/checkout-kept-loading/#post-13632825) * Hi Everyone, * I managed to fix this issue. For some reasons, WP SMTP Mail seems to have some conflict with this plugin. I have disabled it and it worked. * Thank you for whoever that had helped looked into this for me. * David Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘Checkout kept loading’ is closed to new replies. * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277) * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/) * 2 replies * 1 participant * Last reply from: [davidloke](https://wordpress.org/support/users/davidloke/) * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/checkout-kept-loading/#post-13632825) * Status: resolved