• Resolved franwess

    (@franwess)


    Hi there,

    We have an issue with our checkout page – when logging in on the checkout page with the “Returning customer? Click here to login” WooCommerce re-directs us to the home page instead of keeping us on the the checkout page to continue with checkout.

    Could you please assist?

    Kind regards
    Francois Wessels

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://jmx38.wpdevsite.co
    Site address (URL): https://jmx38.wpdevsite.co
    WC Version: 6.7.0
    REST API Version: ✔ 6.7.0
    WC Blocks Version: ✔ 7.8.3
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.14.0
    PHP Version: 7.4.30
    PHP Post Max Size: 64 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 7.58.0
    OpenSSL/1.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.48-MariaDB-0ubuntu0.18.04.1
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.7.0
    WC Database Prefix: msh_
    Total Database Size: 73.17MB
    Database Data Size: 69.62MB
    Database Index Size: 3.55MB
    msh_woocommerce_sessions: Data: 0.17MB + Index: 0.02MB + Engine InnoDB
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    msh_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    af_product_videos: 1
    attachment: 94
    cartflows_flow: 1
    cartflows_step: 2
    custom_css: 2
    customize_changeset: 128
    eb_course: 21
    elementor_library: 14
    nav_menu_item: 25
    page: 15
    post: 3
    product: 9
    product_variation: 14
    revision: 781
    shop_order: 14
    shop_subscription: 7
    wp_global_styles: 1
    wpforms: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (19) ###
    
    Astra Pro: by Brainstorm Force – 3.9.1
    Premium Starter Templates: by Brainstorm Force – 3.1.13
    Classic Editor: by WordPress Contributors – 1.6.2
    Classic Widgets: by WordPress Contributors – 0.3
    Code Snippets: by Code Snippets Pro – 3.2.0
    Disable Admin Notices Individually: by Creative Motion  – 1.3.0
    Edwiser Bridge Single Sign On: by WisdmLabs – 1.4.3
    Edwiser Bridge - WordPress Moodle LMS Integration: by WisdmLabs – 2.1.8
    Elementor Pro: by Elementor.com – 3.7.3
    Elementor: by Elementor.com – 3.6.8
    Redirection: by John Godley – 5.3.2
    Selective Synchronization: by WisdmLabs – 2.1.2
    Social Icons Widget & Block by WPZOOM: by WPZOOM – 4.2.6
    Ultimate Addons for Elementor: by Brainstorm Force – 1.36.8
    WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.18
    Checkout Fields Manager for WooCommerce: by QuadLayers – 6.1.8
    WooCommerce Integration: by WisdmLabs – 2.1.9
    WooCommerce Subscriptions: by WooCommerce – 4.5.0
    WooCommerce: by Automattic – 6.7.0 (update to version 6.8.2 is available)
    
    ### Inactive Plugins (4) ###
    
    CartFlows: by CartFlows Inc – 1.10.3
    Checkout Plugins - Stripe for WooCommerce: by Checkout Plugins – 1.4.6
    Variation Swatches for WooCommerce: by CartFlows – 1.0.1
    WPForms Lite: by WPForms – 1.7.5.5
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: ZAR (R)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ✔
    
    ### WC Pages ###
    
    Shop base: #2889 - /store/
    Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    My account: #2892 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Astra
    Version: 3.9.1
    Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Subscriptions ###
    
    WCS_DEBUG: ✔ No
    Subscriptions Mode: ✔ Live
    Subscriptions Live URL: https://jmx38.wpdevsite.co
    Subscription Statuses: trash: 4
    wc-active: 3
    
    WooCommerce Account Connected: ❌ No
    Custom Retry Rules: ✔ No
    Custom Retry Rule Class: ✔ No
    Custom Raw Retry Rule: ✔ No
    Custom Retry Rule: ✔ No
    Retries Migration Status: ✔ Completed
    Report Cache Enabled: ✔ Yes
    Cache Update Failures: ✔ 0 failure
    
    ### Store Setup ###
    
    Country / State: South Africa — North West
    
    ### Payment Gateway Support ###
    
    Direct bank transfer: products
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-08-24 07:45:56 +00:00
    Options: ✔
    Notes: 51
    Onboarding: skipped
    
    ### Action Scheduler ###
    
    Complete: 502
    Oldest: 2022-08-03 08:37:54 +0000
    Newest: 2022-08-23 08:57:06 +0000
    
    Pending: 5
    Oldest: 2022-08-23 11:02:48 +0000
    Newest: 2022-09-22 09:47:06 +0000
    
    ### Status report information ###
    
    Generated at: 2022-08-23 08:58:07 +00:00
    
Viewing 1 replies (of 1 total)
  • Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @franwess

    I understand that the “Returning customer? Click here to login” link on the checkout page redirects the customer back to the homepage rather than reloading the checkout page.

    By default, WooCommerce core reloads the checkout page, so if that behaviour is different on your site, then it is likely another plugin causing the redirect back to the homepage.

    After reviewing your status report I can see you have “Redirection: by John Godley – 5.3.2” plugin running. Would you, as a first step, temporarily disable that plugin, clear your browser caches, and see if that resolves the issue?

    Cheers!

Viewing 1 replies (of 1 total)

The topic ‘Checkout Page redirect issue’ is closed to new replies.