Checkout Page redirect issue

  • Resolved franwess

    (@franwess)


    3 years, 9 months ago

    Hi there,

    We have an issue with our checkout page – when logging in on the checkout page with the “Returning customer? Click here to login” WooCommerce re-directs us to the home page instead of keeping us on the the checkout page to continue with checkout.

    Could you please assist?

    Kind regards
    Francois Wessels

    
### WordPress Environment ###

WordPress address (URL): https://jmx38.wpdevsite.co
Site address (URL): https://jmx38.wpdevsite.co
WC Version: 6.7.0
REST API Version: ✔ 6.7.0
WC Blocks Version: ✔ 7.8.3
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: nginx/1.14.0
PHP Version: 7.4.30
PHP Post Max Size: 64 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.48-MariaDB-0ubuntu0.18.04.1
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.7.0
WC Database Prefix: msh_
Total Database Size: 73.17MB
Database Data Size: 69.62MB
Database Index Size: 3.55MB
msh_woocommerce_sessions: Data: 0.17MB + Index: 0.02MB + Engine InnoDB
msh_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msh_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msh_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
msh_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msh_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msh_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
msh_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msh_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msh_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msh_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msh_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msh_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msh_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msh_actionscheduler_actions: Data: 0.17MB + Index: 0.17MB + Engine InnoDB
msh_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msh_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msh_actionscheduler_logs: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
msh_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msh_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msh_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msh_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msh_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msh_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
msh_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msh_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
msh_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
msh_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msh_gp_oauth_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msh_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msh_moodle_enrollment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msh_options: Data: 11.02MB + Index: 0.08MB + Engine InnoDB
msh_postmeta: Data: 46.38MB + Index: 0.77MB + Engine InnoDB
msh_posts: Data: 10.42MB + Index: 0.25MB + Engine InnoDB
msh_presto_player_audio_presets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msh_presto_player_email_collection: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msh_presto_player_presets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msh_presto_player_videos: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
msh_presto_player_visits: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
msh_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
msh_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msh_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
msh_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
msh_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msh_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msh_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msh_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msh_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msh_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
msh_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
msh_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msh_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
msh_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msh_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msh_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msh_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msh_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msh_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
msh_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
msh_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
msh_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msh_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msh_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
msh_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msh_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msh_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msh_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
msh_woo_moodle_course: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
msh_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

af_product_videos: 1
attachment: 94
cartflows_flow: 1
cartflows_step: 2
custom_css: 2
customize_changeset: 128
eb_course: 21
elementor_library: 14
nav_menu_item: 25
page: 15
post: 3
product: 9
product_variation: 14
revision: 781
shop_order: 14
shop_subscription: 7
wp_global_styles: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (19) ###

Astra Pro: by Brainstorm Force – 3.9.1
Premium Starter Templates: by Brainstorm Force – 3.1.13
Classic Editor: by WordPress Contributors – 1.6.2
Classic Widgets: by WordPress Contributors – 0.3
Code Snippets: by Code Snippets Pro – 3.2.0
Disable Admin Notices Individually: by Creative Motion  – 1.3.0
Edwiser Bridge Single Sign On: by WisdmLabs – 1.4.3
Edwiser Bridge - WordPress Moodle LMS Integration: by WisdmLabs – 2.1.8
Elementor Pro: by Elementor.com – 3.7.3
Elementor: by Elementor.com – 3.6.8
Redirection: by John Godley – 5.3.2
Selective Synchronization: by WisdmLabs – 2.1.2
Social Icons Widget & Block by WPZOOM: by WPZOOM – 4.2.6
Ultimate Addons for Elementor: by Brainstorm Force – 1.36.8
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.18
Checkout Fields Manager for WooCommerce: by QuadLayers – 6.1.8
WooCommerce Integration: by WisdmLabs – 2.1.9
WooCommerce Subscriptions: by WooCommerce – 4.5.0
WooCommerce: by Automattic – 6.7.0 (update to version 6.8.2 is available)

### Inactive Plugins (4) ###

CartFlows: by CartFlows Inc – 1.10.3
Checkout Plugins - Stripe for WooCommerce: by Checkout Plugins – 1.4.6
Variation Swatches for WooCommerce: by CartFlows – 1.0.1
WPForms Lite: by WPForms – 1.7.5.5

### Settings ###

API Enabled: –
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔

### WC Pages ###

Shop base: #2889 - /store/
Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #2892 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Astra
Version: 3.9.1
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Subscriptions ###

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://jmx38.wpdevsite.co
Subscription Statuses: trash: 4
wc-active: 3

WooCommerce Account Connected: ❌ No
Custom Retry Rules: ✔ No
Custom Retry Rule Class: ✔ No
Custom Raw Retry Rule: ✔ No
Custom Retry Rule: ✔ No
Retries Migration Status: ✔ Completed
Report Cache Enabled: ✔ Yes
Cache Update Failures: ✔ 0 failure

### Store Setup ###

Country / State: South Africa — North West

### Payment Gateway Support ###

Direct bank transfer: products

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ✔ Next scheduled: 2022-08-24 07:45:56 +00:00
Options: ✔
Notes: 51
Onboarding: skipped

### Action Scheduler ###

Complete: 502
Oldest: 2022-08-03 08:37:54 +0000
Newest: 2022-08-23 08:57:06 +0000

Pending: 5
Oldest: 2022-08-23 11:02:48 +0000
Newest: 2022-09-22 09:47:06 +0000

### Status report information ###

Generated at: 2022-08-23 08:58:07 +00:00
Viewing 1 replies (of 1 total)
  • Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    3 years, 9 months ago

    Hi @franwess

    I understand that the “Returning customer? Click here to login” link on the checkout page redirects the customer back to the homepage rather than reloading the checkout page.

    By default, WooCommerce core reloads the checkout page, so if that behaviour is different on your site, then it is likely another plugin causing the redirect back to the homepage.

    After reviewing your status report I can see you have “Redirection: by John Godley – 5.3.2” plugin running. Would you, as a first step, temporarily disable that plugin, clear your browser caches, and see if that resolves the issue?

    Cheers!

Viewing 1 replies (of 1 total)

The topic ‘Checkout Page redirect issue’ is closed to new replies.