Title: Checkout Problem
Last modified: November 20, 2016

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# Checkout Problem

 *  [AntPayne](https://wordpress.org/support/users/antpayne/)
 * (@antpayne)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/checkout-problem-13/)
 * Hi,
 * We are using PayPal hosted for both PayPal & credit/debit card payments on our
   website [http://www.lovemygifts.co.uk](http://www.lovemygifts.co.uk)
 * We are noticing a number of problems reported by our customers & our own testing
   is showing the following issues.
 * • When checking out via card there is no screen to show payment processing after
   hitting the orange Pay Now button. You hit the button & the screen is just static.
   •
   This has meant customers are hitting the button more than once resulting in double
   payments • Customers are not receiving payment confirmation emails in inbox or
   spam (tests in house are showing the same problem with no emails being received)
 * Should there be a payment processing screen as standard. Or can we create one?
 * Please advise, many thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/checkout-problem-13/#post-8460065)
 * Looks like you are using woocommerce.
 * For better results, the developers and users of this theme/plugin would be the
   best people to ask. You can reach them here: [http://wordpress.org/support/plugin/woocommerce](http://wordpress.org/support/plugin/woocommerce)
 *  Thread Starter [AntPayne](https://wordpress.org/support/users/antpayne/)
 * (@antpayne)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/checkout-problem-13/#post-8460098)
 * Hi,
 * Thank you for your help. I’ve re-posted the query on the link.
 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/checkout-problem-13/#post-8460108)
 * You are welcome 🙂
 * Continued here: [https://wordpress.org/support/topic/checkout-8/](https://wordpress.org/support/topic/checkout-8/)

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Checkout Problem’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [t-p](https://wordpress.org/support/users/t-p/)
 * Last activity: [9 years, 6 months ago](https://wordpress.org/support/topic/checkout-problem-13/#post-8460108)
 * Status: not resolved

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