checkout turn to error

  • Resolved shk111

    (@shk111)


    9 years, 8 months ago

    Hi,

    I installed the plugin, activate, and as required, forced the SSL option.

    Then, when I try to go to checkout, the website crash on the HTTPS : “Secure Connection Failed”
    The SSL certificate is recently created and officially available ( Gandi host ).

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    9 years, 8 months ago

    Can you please post your site’s URL so I can take a look? Thanks!

    Thread Starter shk111

    (@shk111)

    9 years, 8 months ago

    Hi hannah,

    My website is cufflinkster.com

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    9 years, 8 months ago

    Your checkout isn’t jumping over to https, which means something isn’t configured correctly.

    Can you please create a ticket via http://www.woocommerce.com? You can do that via Support > Helpdesk > Create a ticket > Free plugins. Please do include admin creds so that we can take a closer look for you.

    Thread Starter shk111

    (@shk111)

    9 years, 8 months ago

    Could you reproduce the issue ?

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    9 years, 8 months ago

    I couldn’t reproduce it without doing a live payment. I asked for you to create a ticket with credentials so that we can test it all the way through as well as check into what’s going on with the SSL.

    Thread Starter shk111

    (@shk111)

    9 years, 8 months ago

    I did create a ticket but I didn’t leave my ID/pw because I didn’t know if the ticket was public or not…
    I disabled the plugin because while I’m waiting for an answer, people could not order items!

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    9 years, 8 months ago

    Thanks for letting me know!

    We’ll be able to help you further via the ticket. I see we sent out a reply to you yesterday evening (European time) and we’re waiting for your response.

Viewing 7 replies - 1 through 7 (of 7 total)

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