Title: Chrome Plugin Broken
Last modified: August 22, 2016

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# Chrome Plugin Broken

 *  Resolved [alanfang5](https://wordpress.org/support/users/alanfang5/)
 * (@alanfang5)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/chrome-plugin-broken/)
 * Hi, the Tidio Live Chat Google Chrome plugin is no longer working. Even though
   I’m signed in and online through the plugin it shows up as offline when a customer
   tries to live chat. The chat is installed on my wordpress site and I have a pro
   Tidio chat account. I can still enable live chat by keeping [https://www.tidiochat.com/panel](https://www.tidiochat.com/panel)
   open but it is much less convenient than the chrome plugin. What if anything 
   can I do to fix this?
 * [https://wordpress.org/plugins/tidio-live-chat/](https://wordpress.org/plugins/tidio-live-chat/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Tytus Gołas](https://wordpress.org/support/users/tytus-tytus/)
 * (@tytus-tytus)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/chrome-plugin-broken/#post-5174156)
 * Did you updated extension to version 1.22?
 *  Thread Starter [alanfang5](https://wordpress.org/support/users/alanfang5/)
 * (@alanfang5)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/chrome-plugin-broken/#post-5174233)
 * Yes I am running version 1.22 of the chrome extension and have the most recent
   update of the wordpress plugin installed.
 *  Thread Starter [alanfang5](https://wordpress.org/support/users/alanfang5/)
 * (@alanfang5)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/chrome-plugin-broken/#post-5174351)
 * I don’t know why this is marked as resolved. I’m running the most up to date 
   version of the chrome plugin and the wordpress plugin and it does not work at
   all. I paid for a pro account because of the chrome plugin, not having it work
   is a deal breaker.
 *  Plugin Author [Tytus Gołas](https://wordpress.org/support/users/tytus-tytus/)
 * (@tytus-tytus)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/chrome-plugin-broken/#post-5174358)
 * Hi,
 * We updated yesterday chrome extension to version 2.1 and new version should resolve
   all your problems.
 * To download new version please log in to your Tidio Chat Panel, go to “Offline
   Messages” section and click “Download Extension”
 * Regards,
    Titus

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Chrome Plugin Broken’ is closed to new replies.

 * ![](https://ps.w.org/tidio-live-chat/assets/icon-256x256.gif?rev=3465139)
 * [Tidio – Live Chat & AI Chatbots](https://wordpress.org/plugins/tidio-live-chat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/tidio-live-chat/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/tidio-live-chat/)
 * [Active Topics](https://wordpress.org/support/plugin/tidio-live-chat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/tidio-live-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/tidio-live-chat/reviews/)

## Tags

 * [Tidio Chat](https://wordpress.org/support/topic-tag/tidio-chat/)

 * 4 replies
 * 2 participants
 * Last reply from: [Tytus Gołas](https://wordpress.org/support/users/tytus-tytus/)
 * Last activity: [11 years, 10 months ago](https://wordpress.org/support/topic/chrome-plugin-broken/#post-5174358)
 * Status: resolved