Title: Client-Admin role suddenly missing
Last modified: January 9, 2020

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# Client-Admin role suddenly missing

 *  [Monique23](https://wordpress.org/support/users/monique23/)
 * (@monique23)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/client-admin-suddenly-missing/)
 * Hi there,
 * The Client-Admin role is suddenly missing. I can’t find any errors in my settings.
   I’ve updated the whole installation but that didn’t help. I am using:
    - WordPress 5.3.2
    - White Label CMS 2.1.1
 * Please advise.
 * Thanks & regards,
    Monique
    -  This topic was modified 6 years, 5 months ago by [Monique23](https://wordpress.org/support/users/monique23/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fclient-admin-suddenly-missing%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [VUM Support – Jhay](https://wordpress.org/support/users/jhayvum/)
 * (@jhayvum)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/client-admin-suddenly-missing/#post-12319947)
 * Hello Monique,
 * Sorry to hear about that, Monique. I would love to help you if you could kindly
   do me a quick favor of checking if the clients were checked or not, you may see
   the settings under the Menus tab > Want to hide menus for your client? is checked?
   [https://d.pr/i/87Q8Ud](https://d.pr/i/87Q8Ud)
 *  Thread Starter [Monique23](https://wordpress.org/support/users/monique23/)
 * (@monique23)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/client-admin-suddenly-missing/#post-12343692)
 * Hi Jhay,
 * This setting is checked, yes.
 * Very strange… I created a ClientAdmin account for myself a while ago (for checking
   purposes). When I login with that account I can see the menu items that I selected
   and therefore need to see.
 * However, when I am logged in as administrator and I look in all users, my ClientAdmin
   account has role administrator and my customer (who should have ClientAdmin role)
   has role editor. Not in the user overview nor in a single user I can change this
   to ClientAdmin role.
 * Please advise.
 * Best regards,
    Monique
    -  This reply was modified 6 years, 4 months ago by [Monique23](https://wordpress.org/support/users/monique23/).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Client-Admin role suddenly missing’ is closed to new replies.

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## Tags

 * [admin](https://wordpress.org/support/topic-tag/admin/)
 * [client](https://wordpress.org/support/topic-tag/client/)
 * [role](https://wordpress.org/support/topic-tag/role/)

 * 2 replies
 * 2 participants
 * Last reply from: [Monique23](https://wordpress.org/support/users/monique23/)
 * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/client-admin-suddenly-missing/#post-12343692)
 * Status: not resolved