Title: Client cannot select payment method since update
Last modified: January 25, 2024

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# Client cannot select payment method since update

 *  Resolved [germario](https://wordpress.org/support/users/germario/)
 * (@germario)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/client-cannot-select-payment-method-since-update/)
 * Upon updating to the latest version, existing user account clients cannot choose
   a payment method in the last step unless they go back, save previous steps and
   then proceed. When that is done, they can select any method as usual. What could
   be the reason? Thank you!
 * Screenshot: [https://drive.google.com/file/d/1qgVu2s4VSn6us3VjAhsJ8yNSKcLqifQk/view?usp=share_link](https://drive.google.com/file/d/1qgVu2s4VSn6us3VjAhsJ8yNSKcLqifQk/view?usp=share_link)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [alanmarley](https://wordpress.org/support/users/alanmarley/)
 * (@alanmarley)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/client-cannot-select-payment-method-since-update/#post-17382753)
 * Hi,
   1 – Could you share the website URL where the issuing happening?We would 
   need to replicate the issue on our end to analyze it, in case you do not feel
   comfortable posting your URL in a public forum, please open a ticket on our main
   support page.[https://fluidcheckout.com/support/](https://fluidcheckout.com/support/)
   Best,Alan.
 *  Plugin Author [Diego Versiani](https://wordpress.org/support/users/diegoversiani/)
 * (@diegoversiani)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/client-cannot-select-payment-method-since-update/#post-17417452)
 * Hi [@germario](https://wordpress.org/support/users/germario/),
 * Usually this issue happens and the some sections stays loading infinitely when
   an error happens at the server side while processing the page update requests.
 * We have released a new version of the plugin in the past week which might fix
   this issue for you.
 * 1. Could you try with the latest version of the plugin and see if it solves the
   problem for you?
 * In case the new version does not fix the issue, and since this is an error that
   happens on your server we are unable to evaluate it.
   2. You’ll need to check 
   your **PHP error.log or debug.log** file on your hosting environment for any 
   error message related to Fluid Checkout.The location for the **PHP error.log 
   or debug.log file** depends on your hosting environment configuration and unfortunately,
   we are unable to send you instructions to locate it. You might need to contact
   your hosting company to help you locate the correct file.
 * Once you have the log file, you can open the file in a text editor such as Notepad
   and search for `fluid-checkout` inside it.
 * You can also send the entire file to us and we’ll check it for you. You can use
   the “upload” button below the message box when replying to this ticket from the
   [support page on our website](https://fluidcheckout.com/support/).
 * Best,
   Diego.
 *  [alanmarley](https://wordpress.org/support/users/alanmarley/)
 * (@alanmarley)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/client-cannot-select-payment-method-since-update/#post-17437599)
 * This topic is being closed due to inactivity.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Client cannot select payment method since update’ is closed to new replies.

 * ![](https://ps.w.org/fluid-checkout/assets/icon-256x256.png?rev=3492947)
 * [Fluid Checkout for WooCommerce - Lite](https://wordpress.org/plugins/fluid-checkout/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/fluid-checkout/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/fluid-checkout/)
 * [Active Topics](https://wordpress.org/support/plugin/fluid-checkout/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/fluid-checkout/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/fluid-checkout/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [alanmarley](https://wordpress.org/support/users/alanmarley/)
 * Last activity: [2 years, 4 months ago](https://wordpress.org/support/topic/client-cannot-select-payment-method-since-update/#post-17437599)
 * Status: resolved