Title: Client Dash “hangs” Last modified: September 15, 2018 --- # Client Dash “hangs” * [onboarddesign](https://wordpress.org/support/users/onboarddesign/) * (@onboarddesign) * [8 years ago](https://wordpress.org/support/topic/client-dash-hangs/) * Hello, * I’ve just installed Client Dash on a website I’m working on. The welcome tutorial pop-ups show, but after that it hangs on the ‘loading gauge icon’. The role switcher is grayed out. * I checked a previous install on another site, and it also hangs. Maybe this is due to a recent update? I tried deactivating, uninstalling, removing CD-tables from the database…nothing works. * Please advice. Thank you, Eelco Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Contributor [joelworsham](https://wordpress.org/support/users/joelworsham/) * (@joelworsham) * [7 years, 12 months ago](https://wordpress.org/support/topic/client-dash-hangs/#post-10387748) * Hi there, * Sorry for the troubles. Could you do me a favor and answer the following? * – Do you have any active plugins that allow Role and Capability modification? – Could you see if there are any JavaScript errors and post them here? Here is some information on how to check: [https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis](https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis) * Thread Starter [onboarddesign](https://wordpress.org/support/users/onboarddesign/) * (@onboarddesign) * [7 years, 12 months ago](https://wordpress.org/support/topic/client-dash-hangs/#post-10388968) * Hi Joel, * I don’t use any ‘Role”-plugins or such. There were a few errors though. This is what I got from the console: * ``` [Error] Failed to load resource: the server responded with a status of 404 (Not Found) (wp, line 0) [Log] JQMIGRATE: Migrate is installed, version 1.4.1 (load-scripts.php, line 9) [Error] Failed to load resource: the server responded with a status of 404 (Not Found) (preview_administrator, line 0) [Log] error: – SyntaxError (DOM Exception 12): The string did not match the expected pattern. (clientdash-customize.min.js, line 881) SyntaxError (DOM Exception 12): The string did not match the expected pattern. [Error] WebSocket network error: OSStatus Error -9806: connection closed via error (x2) ``` * Hope that helps! Thank you so far, cheerio, Eelco * Thread Starter [onboarddesign](https://wordpress.org/support/users/onboarddesign/) * (@onboarddesign) * [7 years, 12 months ago](https://wordpress.org/support/topic/client-dash-hangs/#post-10394564) * Hi Joel, * Just to clarify: I have no idea how to read those console errors, so I’m still hoping you can find a solution. * Thanks, regards, Eelco * Plugin Contributor [joelworsham](https://wordpress.org/support/users/joelworsham/) * (@joelworsham) * [7 years, 12 months ago](https://wordpress.org/support/topic/client-dash-hangs/#post-10396583) * Do you have SSL enabled on your site? Sometimes there can be a conflict if your admin and front-end do not either both use SSL or both do not use SSL. If one does, but the other does not, this error can happen. * Do you know if this is the case? * Thread Starter [onboarddesign](https://wordpress.org/support/users/onboarddesign/) * (@onboarddesign) * [7 years, 12 months ago](https://wordpress.org/support/topic/client-dash-hangs/#post-10396754) * I do have SSL. It is enforced on both admin and front-end. * Thread Starter [onboarddesign](https://wordpress.org/support/users/onboarddesign/) * (@onboarddesign) * [7 years, 12 months ago](https://wordpress.org/support/topic/client-dash-hangs/#post-10396772) * This is what I get from the console now: * ``` [Error] Failed to load resource: the server responded with a status of 404 (HTTP/2.0 404) (wp, line 0) [Log] JQMIGRATE: Migrate is installed, version 1.4.1 (load-scripts.php, line 9) [Error] Failed to load resource: the server responded with a status of 404 (HTTP/2.0 404) (preview_administrator, line 0) [Log] error: – SyntaxError (DOM Exception 12): The string did not match the expected pattern. (clientdash-customize.min.js, line 881) SyntaxError (DOM Exception 12): The string did not match the expected pattern.[native code]jsonpromiseReactionJob ``` * [screame1](https://wordpress.org/support/users/screame1/) * (@screame1) * [7 years, 11 months ago](https://wordpress.org/support/topic/client-dash-hangs/#post-10411904) * I as seeing the same thing. Here’s the relevant part from the javascript console: * editor.js:336 error: SyntaxError: Unexpected token < in JSON at position 0 * Plugin Contributor [joelworsham](https://wordpress.org/support/users/joelworsham/) * (@joelworsham) * [7 years, 11 months ago](https://wordpress.org/support/topic/client-dash-hangs/#post-10426570) * One other recurring error is if you have custom roles with invalid ID’s. * Have either of you customized the WordPress roles at all? If you have, which plugin did you use? * Plugin Contributor [joelworsham](https://wordpress.org/support/users/joelworsham/) * (@joelworsham) * [7 years, 11 months ago](https://wordpress.org/support/topic/client-dash-hangs/#post-10436931) * Believe I found the issue, and it is a but within Client Dash. We will work to get this fixed today. * screame1, do you have WordPress installed in a subfolder? Where all URLs have a prefix? * Plugin Contributor [joelworsham](https://wordpress.org/support/users/joelworsham/) * (@joelworsham) * [7 years, 11 months ago](https://wordpress.org/support/topic/client-dash-hangs/#post-10437198) * We just pushed a new version (2.0.8) that addresses this issue. * Can you please verify if the bug is resolved after updating? Thanks! * Thread Starter [onboarddesign](https://wordpress.org/support/users/onboarddesign/) * (@onboarddesign) * [7 years, 11 months ago](https://wordpress.org/support/topic/client-dash-hangs/#post-10437579) * Joel, * Update: done. Tested and it’s working! Thank you so much, this is great support. * Best regards, Eelco * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [7 years, 8 months ago](https://wordpress.org/support/topic/client-dash-hangs/#post-10690744) * [@joelworsham](https://wordpress.org/support/users/joelworsham/) I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please _never ask for credentials on these forums._ * [https://wordpress.org/support/guidelines/#the-bad-stuff](https://wordpress.org/support/guidelines/#the-bad-stuff) * Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER. * If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty. * **Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.** Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Client Dash “hangs”’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/client-dash.svg) * [Client Dash](https://wordpress.org/plugins/client-dash/) * [Support Threads](https://wordpress.org/support/plugin/client-dash/) * [Active Topics](https://wordpress.org/support/plugin/client-dash/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/client-dash/unresolved/) * [Reviews](https://wordpress.org/support/plugin/client-dash/reviews/) * 12 replies * 4 participants * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/client-dash-hangs/#post-10690744) * Status: not resolved