Title: [client-portal] shortcode error
Last modified: April 22, 2020

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# [client-portal] shortcode error

 *  Resolved [jessemak1](https://wordpress.org/support/users/jessemak1/)
 * (@jessemak1)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/client-portal-shortcode-error/)
 * Hello,
 * I have installed the Profile Builder Plugin and now I’m trying to get the Client
   Portal working but every time that I try to insert the [client-portal] shortcode,
   I get the following error: “Updating failed. The response is not a valid JSON
   response.” I have switched to 3 different themes. deactivated every single plugin.
   The only way that the page will update with the shortcode is when I deactivate
   the Client Portal Plugin. Please help. Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Gabriel Berzescu](https://wordpress.org/support/users/gabrielberzescu/)
 * (@gabrielberzescu)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/client-portal-shortcode-error/#post-12717817)
 * Hi [@jessemak1](https://wordpress.org/support/users/jessemak1/)
 * A fix, or at least an answer on this, is expected on the 4th of May.
 * Until then, you can only overcome this by using the Classical editor instead 
   of Gutenberg.
 * With best of regards,
    Gabriel
 *  [Gabriel Berzescu](https://wordpress.org/support/users/gabrielberzescu/)
 * (@gabrielberzescu)
 * [6 years ago](https://wordpress.org/support/topic/client-portal-shortcode-error/#post-12931272)
 * I return with good news.
 * The “response is not a valid JSON response” problem has finally been fixed in
   Client Portal 1.1.0
 * Best of regards,
    Gabriel

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘[client-portal] shortcode error’ is closed to new replies.

 * ![](https://ps.w.org/client-portal/assets/icon-256x256.png?rev=1391969)
 * [Client Portal - Private user pages and login](https://wordpress.org/plugins/client-portal/)
 * [Support Threads](https://wordpress.org/support/plugin/client-portal/)
 * [Active Topics](https://wordpress.org/support/plugin/client-portal/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/client-portal/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/client-portal/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Gabriel Berzescu](https://wordpress.org/support/users/gabrielberzescu/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/client-portal-shortcode-error/#post-12931272)
 * Status: resolved