Title: client randomly deleted Last modified: October 15, 2020 --- # client randomly deleted * Resolved [pievedepitti](https://wordpress.org/support/users/pievedepitti/) * (@pievedepitti) * [5 years, 8 months ago](https://wordpress.org/support/topic/client-randomly-deleted/) * Hi, randomly, customers of my shop disappear from users list. no trace of data anywhere I still have the orders, but not the related customers. Don’t know how to fix it but it’s a big matter. thanks * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fclient-randomly-deleted%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Support [fevered – a11n](https://wordpress.org/support/users/fevered/) * (@fevered) * [5 years, 8 months ago](https://wordpress.org/support/topic/client-randomly-deleted/#post-13539783) * Hey there! * Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. * Thread Starter [pievedepitti](https://wordpress.org/support/users/pievedepitti/) * (@pievedepitti) * [5 years, 7 months ago](https://wordpress.org/support/topic/client-randomly-deleted/#post-13556680) * here you have it Thanks * ``` ### WordPress Environment ### WordPress address (URL): https://www.mercatodeivignaioli.it Site address (URL): https://www.mercatodeivignaioli.it WC Version: 4.5.2 REST API Version: ✔ 4.5.2 WC Blocks Version: ✔ 3.1.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.5.0 Log Directory Writable: ✔ WP Version: 5.5.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: it_IT External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.23 PHP Post Max Size: 256 MB PHP Time Limit: 300 PHP Max Input Vars: 10000 cURL Version: 7.72.0 OpenSSL/1.1.1h SUHOSIN Installed: – MySQL Version: 5.7.32-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.5.2 WC Database Prefix: shop_ Dimensione totale database: 247.48MB Dimensione dati database: 163.01MB Dimensione indice database: 84.47MB shop_woocommerce_sessions: Dati: 8.02MB + indice: 0.08MB + motore InnoDB shop_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB shop_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB shop_woocommerce_order_items: Dati: 0.05MB + indice: 0.02MB + motore InnoDB shop_woocommerce_order_itemmeta: Dati: 0.25MB + indice: 0.27MB + motore InnoDB shop_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB shop_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB shop_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB shop_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB shop_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_actionscheduler_actions: Dati: 0.38MB + indice: 0.41MB + motore InnoDB shop_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_actionscheduler_logs: Dati: 0.25MB + indice: 0.22MB + motore InnoDB shop_aelia_dismissed_messages: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_aelia_exchange_rates_history: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_berocket_termmeta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB shop_comments: Dati: 0.16MB + indice: 0.09MB + motore InnoDB shop_duplicator_pro_entities: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_duplicator_pro_packages: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_ewwwio_images: Dati: 0.02MB + indice: 0.03MB + motore InnoDB shop_ewwwio_queue: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_fooevents_check_in: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_icl_content_status: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_icl_core_status: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_icl_flags: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_icl_languages: Dati: 0.02MB + indice: 0.03MB + motore InnoDB shop_icl_languages_translations: Dati: 0.20MB + indice: 0.13MB + motore InnoDB shop_icl_locale_map: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_icl_message_status: Dati: 0.02MB + indice: 0.03MB + motore InnoDB shop_icl_mo_files_domains: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_icl_node: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_icl_reminders: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_icl_strings: Dati: 5.52MB + indice: 10.98MB + motore InnoDB shop_icl_strings_bkp: Dati: 4.52MB + indice: 6.88MB + motore InnoDB shop_icl_string_batches: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_icl_string_packages: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_icl_string_pages: Dati: 0.02MB + indice: 0.03MB + motore InnoDB shop_icl_string_positions: Dati: 3.44MB + indice: 1.09MB + motore InnoDB shop_icl_string_status: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_icl_string_translations: Dati: 2.52MB + indice: 1.81MB + motore InnoDB shop_icl_string_translations_bkp: Dati: 0.16MB + indice: 0.06MB + motore InnoDB shop_icl_string_urls: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_icl_translate: Dati: 2.48MB + indice: 0.06MB + motore InnoDB shop_icl_translate_job: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_icl_translations: Dati: 0.33MB + indice: 0.88MB + motore InnoDB shop_icl_translation_batches: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_icl_translation_downloads: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_icl_translation_status: Dati: 1.44MB + indice: 0.06MB + motore InnoDB shop_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_mailchimp_carts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_mailchimp_jobs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_maxbuttonsv3: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_maxbuttons_collections: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_maxbuttons_collections_trans: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_options: Dati: 6.09MB + indice: 1.28MB + motore InnoDB shop_postmeta: Dati: 19.48MB + indice: 7.63MB + motore InnoDB shop_postmeta_bkp: Dati: 7.52MB + indice: 5.03MB + motore InnoDB shop_postmeta_bkp2: Dati: 7.52MB + indice: 5.03MB + motore InnoDB shop_postmeta_bkp3: Dati: 8.52MB + indice: 6.03MB + motore InnoDB shop_postmeta_bkp4: Dati: 9.52MB + indice: 6.03MB + motore InnoDB shop_posts: Dati: 6.39MB + indice: 0.95MB + motore InnoDB shop_posts_bkp: Dati: 1.52MB + indice: 0.23MB + motore InnoDB shop_posts_bkp2: Dati: 2.52MB + indice: 0.53MB + motore InnoDB shop_posts_bkp3: Dati: 2.52MB + indice: 0.64MB + motore InnoDB shop_posts_bkp4: Dati: 3.52MB + indice: 0.83MB + motore InnoDB shop_redirection_404: Dati: 15.52MB + indice: 18.14MB + motore InnoDB shop_redirection_groups: Dati: 0.02MB + indice: 0.03MB + motore InnoDB shop_redirection_items: Dati: 0.02MB + indice: 0.09MB + motore InnoDB shop_redirection_logs: Dati: 0.05MB + indice: 0.08MB + motore InnoDB shop_smush_dir_images: Dati: 0.02MB + indice: 0.03MB + motore InnoDB shop_termmeta: Dati: 0.17MB + indice: 0.16MB + motore InnoDB shop_terms: Dati: 0.13MB + indice: 0.16MB + motore InnoDB shop_term_relationships: Dati: 0.42MB + indice: 0.23MB + motore InnoDB shop_term_taxonomy: Dati: 0.13MB + indice: 0.16MB + motore InnoDB shop_usermeta: Dati: 1.79MB + indice: 0.62MB + motore MyISAM shop_users: Dati: 0.02MB + indice: 0.03MB + motore MyISAM shop_wcfm_daily_analysis: Dati: 3.05MB + indice: 2.45MB + motore InnoDB shop_wcfm_detailed_analysis: Dati: 9.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_enquiries: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_enquiries_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_enquiries_response: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_enquiries_response_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_fbc_chat_rows: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_fbc_chat_sessions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_wcfm_fbc_chat_visitors: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_fbc_offline_messages: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_following_followers: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_marketplace_orders: Dati: 0.06MB + indice: 0.02MB + motore InnoDB shop_wcfm_marketplace_orders_meta: Dati: 0.19MB + indice: 0.00MB + motore InnoDB shop_wcfm_marketplace_product_multivendor: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_wcfm_marketplace_refund_request: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_marketplace_refund_request_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_marketplace_reverse_withdrawal: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_marketplace_reverse_withdrawal_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_marketplace_reviews: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_marketplace_reviews_response: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_marketplace_reviews_response_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_marketplace_review_rating_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_marketplace_shipping_zone_locations: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_marketplace_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_marketplace_store_taxonomies: Dati: 0.20MB + indice: 0.00MB + motore InnoDB shop_wcfm_marketplace_vendor_ledger: Dati: 0.05MB + indice: 0.00MB + motore InnoDB shop_wcfm_marketplace_withdraw_request: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_marketplace_withdraw_request_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_membership_subscription: Dati: 0.05MB + indice: 0.02MB + motore InnoDB shop_wcfm_messages: Dati: 0.14MB + indice: 0.00MB + motore InnoDB shop_wcfm_messages_modifier: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_messages_stat: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_support: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_support_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_support_response: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcfm_support_response_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wcpdf_invoice_number: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wc_admin_notes: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_wc_category_lookup: Dati: 0.05MB + indice: 0.00MB + motore InnoDB shop_wc_customer_lookup: Dati: 0.05MB + indice: 0.03MB + motore InnoDB shop_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB shop_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB shop_wc_order_product_lookup: Dati: 0.05MB + indice: 0.06MB + motore InnoDB shop_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB shop_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB shop_wc_product_meta_lookup: Dati: 0.11MB + indice: 0.13MB + motore InnoDB shop_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_webinarignition: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_webinarignition_leads: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_webinarignition_questions: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_webinarignition_users_online: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_weu_group27: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_weu_subscribers: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_weu_unsubscriber: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_weu_user_notification: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wfblockediplog: Dati: 0.08MB + indice: 0.00MB + motore InnoDB shop_wfblocks7: Dati: 0.02MB + indice: 0.05MB + motore InnoDB shop_wfconfig: Dati: 2.27MB + indice: 0.00MB + motore InnoDB shop_wfcrawlers: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wffilechanges: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wffilemods: Dati: 6.52MB + indice: 0.00MB + motore InnoDB shop_wfhits: Dati: 2.02MB + indice: 0.20MB + motore InnoDB shop_wfhoover: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_wfissues: Dati: 0.02MB + indice: 0.06MB + motore InnoDB shop_wfknownfilelist: Dati: 2.52MB + indice: 0.00MB + motore InnoDB shop_wflivetraffichuman: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_wflocs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wflogins: Dati: 0.44MB + indice: 0.16MB + motore InnoDB shop_wfls_2fa_secrets: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_wfls_settings: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wfnotifications: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wfpendingissues: Dati: 0.02MB + indice: 0.06MB + motore InnoDB shop_wfreversecache: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wfsnipcache: Dati: 0.02MB + indice: 0.05MB + motore InnoDB shop_wfstatus: Dati: 0.13MB + indice: 0.11MB + motore InnoDB shop_wftrafficrates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wfu_dbxqueue: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_wfu_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_wfu_userdata: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_wi_logs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_woof_query_cache: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_wpml_mails: Dati: 6.52MB + indice: 0.00MB + motore InnoDB shop_wsmea_conditional_payment_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB shop_yith_wcwl: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_yith_wcwl_lists: Dati: 0.02MB + indice: 0.03MB + motore InnoDB shop_yoast_indexable: Dati: 3.52MB + indice: 2.41MB + motore InnoDB shop_yoast_indexable_hierarchy: Dati: 0.23MB + indice: 0.27MB + motore InnoDB shop_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB shop_yoast_primary_term: Dati: 0.02MB + indice: 0.03MB + motore InnoDB shop_yoast_prominent_words: Dati: 0.09MB + indice: 0.11MB + motore InnoDB shop_yoast_seo_links: Dati: 0.16MB + indice: 0.11MB + motore InnoDB shop_yoast_seo_meta: Dati: 0.06MB + indice: 0.00MB + motore InnoDB ### Post Type Counts ### attachment: 4257 custom_css: 2 event_magic_tickets: 156 nav_menu_item: 51 oembed_cache: 7 page: 55 post: 8 product: 526 product_variation: 68 revision: 785 sabino-slider: 1 shop_coupon: 19 shop_order: 111 wbcr-snippets: 36 wcfm_memberships: 1 wcfm_notice: 95 wcp_ruleset: 1 wpcf7_contact_form: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (55) ### User Menus: by Code Atlantic – 1.2.4 WPML Multilingual CMS: by OnTheGoSystems – 4.4.3 Yoast SEO Multilingual: by OnTheGoSystems – 1.2.4 Adjust Admin Categories: by Nakashima Masahiro – 2.2.3 Admin category search: by Atilla Ordog – 1.0 AJAX Search for WooCommerce: by Damian Góra – 1.7.2 – Versione installata non testata con versione attiva di WooCommerce 4.5.2 Categorized Tag Cloud: by WhileTrue – 1.2.17 Conditional Payments for WooCommerce: by Lauri Karisola / WooElements.com – 2.2.1 – Versione installata non testata con 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di WooCommerce 4.5.2 WooCommerce: by Automattic – 4.5.2 (aggiornamento alla versione 4.6.0 disponibile) Woody ad snippets premium Premium: by Webcraftic – 1.0.9 Wordfence Security: by Wordfence – 7.4.11 Yoast SEO Premium: by Team Yoast – 15.0 Analytify Pro: by WPBrigade – 2.2.1 Analytify - Google Analytics Dashboard: by Analytify – 3.1.5 Wordpress File Upload: by Nickolas Bossinas – 4.14.4 Smart Image Resize PRO: by Nabil Lemsieh – 1.4.1 – Versione installata non testata con versione attiva di WooCommerce 4.5.2 WPML Media: by OnTheGoSystems – 2.6.0 WPML String Translation: by OnTheGoSystems – 3.1.3 WPML Translation Management: by OnTheGoSystems – 2.10.1 Yoast SEO: WooCommerce: by Team Yoast – 13.6 – Versione installata non testata con versione attiva di WooCommerce 4.5.2 YITH WooCommerce Category Accordion Premium: by YITH – 1.0.35 – Versione installata non testata con versione attiva di WooCommerce 4.5.2 YITH WooCommerce Wishlist: by YITH – 3.0.14 – Versione installata non testata con versione attiva di WooCommerce 4.5.2 ### Inactive Plugins (0) ### ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: ❌ L'ID della pagina è impostato ma la pagina non esiste Carrello: #81 - /carrello/ Pagamento: #82 - /checkout/ Il mio account: #83 - /mio-account/ Termini e condizioni: #211 - /termini-e-condizioni-di-utilizzo/ ### Theme ### Name: Sabino Version: 10.2.8 Author URL: https://kairaweb.com/ Child Theme: ❌ – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Operazione annullata: 1 Oldest: 2020-09-23 18:37:31 +0200 Newest: 2020-09-23 18:37:31 +0200 Completato: 1.165 Oldest: 2020-09-19 15:00:46 +0200 Newest: 2020-10-20 09:54:23 +0200 In attesa: 2 Oldest: 2020-10-20 15:24:22 +0200 Newest: 2020-10-20 23:53:48 +0200 ``` * Plugin Support [fevered – a11n](https://wordpress.org/support/users/fevered/) * (@fevered) * [5 years, 7 months ago](https://wordpress.org/support/topic/client-randomly-deleted/#post-13558217) * Thank you for that! This kind of problem is usually caused by either a conflict with your theme or with another plugin. If there is a specific time or way to reproduce the issue, you can do so with the following steps: - Temporarily switch your theme to [Storefront](https://www.woocommerce.com/storefront/) - Disable all plugins except for WooCommerce - Repeat the action that is causing the problem * If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. [You can find a more detailed explanation on how to do a conflict test here.](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) * Thread Starter [pievedepitti](https://wordpress.org/support/users/pievedepitti/) * (@pievedepitti) * [5 years, 7 months ago](https://wordpress.org/support/topic/client-randomly-deleted/#post-13558250) * HI, thanks for your explanation, unfortunately this is a e-shop so actions you suggest require to put the site offline that means stop our business. moreover, since users are generally deleted after 7-10 days from first registration, before ending the test for all of the plugin…..is summertime. So, any other options or suggestions?? * Plugin Support [fevered – a11n](https://wordpress.org/support/users/fevered/) * (@fevered) * [5 years, 7 months ago](https://wordpress.org/support/topic/client-randomly-deleted/#post-13568631) * I would suggest testing that on a staging site, that way you don’t have to take down the live site and can test without disruptions. * I haven’t heard this issue reported before, so another thing I’d suggest is checking with the host to see if there are any backup/restore functionalities on the server, or anything that may be deleting data from the site * Plugin Support [Thu P. a11n](https://wordpress.org/support/users/thup90/) * (@thup90) * [5 years, 7 months ago](https://wordpress.org/support/topic/client-randomly-deleted/#post-13599816) * Hi there, * I hope you found the previous reply helpful. We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread. * Thread Starter [pievedepitti](https://wordpress.org/support/users/pievedepitti/) * (@pievedepitti) * [5 years, 7 months ago](https://wordpress.org/support/topic/client-randomly-deleted/#post-13601600) * Unfortunately your suggestion cannot be applied because on a staging site no users register so there is nothing to be tested. The problem still exists Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘client randomly deleted’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [deleted users](https://wordpress.org/support/topic-tag/deleted-users/) * 7 replies * 3 participants * Last reply from: [pievedepitti](https://wordpress.org/support/users/pievedepitti/) * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/client-randomly-deleted/#post-13601600) * Status: resolved