Title: cloud optimize failed
Last modified: August 30, 2016

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# cloud optimize failed

 *  Resolved [campbellking](https://wordpress.org/support/users/campbellking/)
 * (@campbellking)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/cloud-optimize-failed/)
 * Hi
 * I am trying optimize an 4.8mb JPG however I receive the message ‘cloud optimize
   failed’.
 * Can you please advise what would be causing this?
 * Thanks!
 * [https://wordpress.org/plugins/ewww-image-optimizer/](https://wordpress.org/plugins/ewww-image-optimizer/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Shane Bishop](https://wordpress.org/support/users/nosilver4u/)
 * (@nosilver4u)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/cloud-optimize-failed/#post-6612283)
 * Ok, so that particular error message means that there was some sort of WP error
   in sending the image to the ewww.io servers. To find out more information, here’s
   what you need to do:
 * 1. Turn on EWWW’s debugging setting.
    2. Attempt to upload the image again 3.
   If it fails, post the debug.log file from the plugin folder here (preferrably
   using pastebin, or a code block).
 *  Thread Starter [campbellking](https://wordpress.org/support/users/campbellking/)
 * (@campbellking)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/cloud-optimize-failed/#post-6612302)
 * Hi
 * Here you go: [http://pastebin.com/9bA3Z1G8](http://pastebin.com/9bA3Z1G8)
 * Please let me know if this isn’t what you are after.
 * Cheers
 *  Plugin Author [Shane Bishop](https://wordpress.org/support/users/nosilver4u/)
 * (@nosilver4u)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/cloud-optimize-failed/#post-6612320)
 * Nope, I’m looking for an actual debug.log file that should have been created 
   in the ewww-image-optimizer/ folder when you re-optimized the image.
 *  Thread Starter [campbellking](https://wordpress.org/support/users/campbellking/)
 * (@campbellking)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/cloud-optimize-failed/#post-6612321)
 * Where can I access this? I do not have root access.
 *  Plugin Author [Shane Bishop](https://wordpress.org/support/users/nosilver4u/)
 * (@nosilver4u)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/cloud-optimize-failed/#post-6612325)
 * Usually, one would access that via your cpanel’s file manager.
 *  Plugin Author [Shane Bishop](https://wordpress.org/support/users/nosilver4u/)
 * (@nosilver4u)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/cloud-optimize-failed/#post-6612370)
 * anything new to report?

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘cloud optimize failed’ is closed to new replies.

 * ![](https://ps.w.org/ewww-image-optimizer/assets/icon-256x256.png?rev=1582276)
 * [EWWW Image Optimizer](https://wordpress.org/plugins/ewww-image-optimizer/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ewww-image-optimizer/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ewww-image-optimizer/)
 * [Active Topics](https://wordpress.org/support/plugin/ewww-image-optimizer/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ewww-image-optimizer/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ewww-image-optimizer/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [Shane Bishop](https://wordpress.org/support/users/nosilver4u/)
 * Last activity: [10 years, 8 months ago](https://wordpress.org/support/topic/cloud-optimize-failed/#post-6612370)
 * Status: resolved