Title: Cloudflare Errors
Last modified: January 31, 2024

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# Cloudflare Errors

 *  Resolved [jmf](https://wordpress.org/support/users/jadenemayla/)
 * (@jadenemayla)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/cloudflare-errors-2/)
 * The topic addressing this issue was closed without resolving the issue fully.
   See below for reference. I’m still getting the following error: Can’t authenticate:
   Unknown X-Auth-Key or X-Auth-Email. I noticed an unknown email in the email dialog
   box for the CloudFlare API token / global key, and so I changed it to my email
   address, but I suspect the error is related to the key being wrong, too; I just
   don’t have any idea how to update this correctly. Step by step instructions are
   requested.
 * Thank you!
 * ***
 * Failed to purge CloudFlare cache: Authentication error
    - Resolved[Winston](https://wordpress.org/support/users/anarchoi/)(@anarchoi)
      
      [1 year, 1 month ago](https://wordpress.org/support/topic/failed-to-purge-cloudflare-cache-authentication-error/)
      Getting this error when purging the cache from W3. How to fix it?I use it 
      in combination with the Cloudflare Super Cache addon
 * Viewing 1 replies (of 1 total)
    - Plugin Contributor[Marko Vasiljevic](https://wordpress.org/support/users/vmarko/)(
      @vmarko)[1 year, 1 month ago](https://wordpress.org/support/topic/failed-to-purge-cloudflare-cache-authentication-error/#post-16261103)
      Hello [@anarchoi](https://wordpress.org/support/users/anarchoi/) Thank you
      for reaching out and I am happy to assist you with this.
      Can you please go
      to Performance>Extensions>Cloudflare settings?Click reauthorize button, and
      make sure that the email and API key is correct as well as Zone:I’ve just 
      tested this and I was able to purge Cloudflare cache via W3 Total Cache without
      any issue.However, there may be a problem with using both the W3TC Cloudflare
      extension and the other plugin for Cloudflare.You should only be using one
      solution for this.I hope this helps!Thanks!

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/)
 * (@vmarko)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/cloudflare-errors-2/#post-17391030)
 * Hello [@jadenemayla](https://wordpress.org/support/users/jadenemayla/)
   Thank 
   you for reaching out and I am happy to help!Please make sure that you are using
   the correct email address (the one you used for the Cloudflare subscription) 
   and the correct Global API key which you can obtain in the Cloudflare console.
 * Please make sure to check our documentation on [how to configure W3TC with Cloudflare](https://www.boldgrid.com/support/w3-total-cache/how-to-configure-cloudflare-in-wordpress-with-w3-total-cache/)
   and let me know if you have any other questions.
 * Thanks!

Viewing 1 replies (of 1 total)

The topic ‘Cloudflare Errors’ is closed to new replies.

 * ![](https://ps.w.org/w3-total-cache/assets/icon-256x256.png?rev=1041806)
 * [W3 Total Cache](https://wordpress.org/plugins/w3-total-cache/)
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 * 1 reply
 * 2 participants
 * Last reply from: [Marko Vasiljevic](https://wordpress.org/support/users/vmarko/)
 * Last activity: [2 years, 4 months ago](https://wordpress.org/support/topic/cloudflare-errors-2/#post-17391030)
 * Status: resolved