Title: Cloudinary Error: Cloud_name Mismatch
Last modified: October 4, 2020

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# Cloudinary Error: Cloud_name Mismatch

 *  Resolved [Bruno Riggs](https://wordpress.org/support/users/riggsba/)
 * (@riggsba)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/cloudinary-error-cloud_name-mismatch/)
 * This message appears on my panel, why?
 * Cloudinary Error: Cloud_name Mismatch

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [Raz @ Cloudinary](https://wordpress.org/support/users/razinary/)
 * (@razinary)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/cloudinary-error-cloud_name-mismatch/#post-13489648)
 * Hey [@riggsba](https://wordpress.org/support/users/riggsba/),
 * This is most likely an issue with the Cloud Name<=>API Key combination provided
   in the plugin’s credentials.
    Can you please share you Cloud Name with me, so
   I can find the request in our logs and provide you with more details?
 * Thanks,
    Raz
 *  Thread Starter [Bruno Riggs](https://wordpress.org/support/users/riggsba/)
 * (@riggsba)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/cloudinary-error-cloud_name-mismatch/#post-13489674)
 * Ok
 * User:brunoriggs
 *  Plugin Support [Raz @ Cloudinary](https://wordpress.org/support/users/razinary/)
 * (@razinary)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/cloudinary-error-cloud_name-mismatch/#post-13489715)
 * Thanks for the additional information [@riggsba](https://wordpress.org/support/users/riggsba/).
   
   Upon checking our logs, I can see requests to our API coming from your site [https://brunoriggs.com.br](https://brunoriggs.com.br),
   which use you API Key and Secret, but with incorrect cloud name – `dvmvbjfsx`.
   Are you familiar with this cloud name? Any idea why the requests are made with
   this cloud although API Key and Secret are associated with the `brunoriggs` cloud?
   Can you please navigate your plugin’s Connect page and check what are credentials
   within the environmental variable? If you see the incorrect cloud name is used
   there, then change it to the correct one, then try again.
 * Let me know if that solved the issue for you?
 * Best,
    Raz
 *  Thread Starter [Bruno Riggs](https://wordpress.org/support/users/riggsba/)
 * (@riggsba)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/cloudinary-error-cloud_name-mismatch/#post-13495970)
 * the URL is right, API_KEY:API_SECRET@brunoriggs.
 * I migrated the server site yesterday, could this be the cause?
 *  Plugin Support [Raz @ Cloudinary](https://wordpress.org/support/users/razinary/)
 * (@razinary)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/cloudinary-error-cloud_name-mismatch/#post-13498717)
 * Hey [@riggsba](https://wordpress.org/support/users/riggsba/),
 * Can you please open a support ticket at [support@cloudinary.com](https://wordpress.org/support/topic/cloudinary-error-cloud_name-mismatch/support@cloudinary.com?output_format=md)
   so we can proceed with helping you in the debugging process where you can share
   some additional details about your environment over a private channel?
 * Thanks,
    Raz
 *  Thread Starter [Bruno Riggs](https://wordpress.org/support/users/riggsba/)
 * (@riggsba)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/cloudinary-error-cloud_name-mismatch/#post-13582835)
 * Raz, the Cloudnary team guided me. I copied and the data as a guide and it is
   showing the same error. Is there a database table or configuration file that 
   we can reset?

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Cloudinary Error: Cloud_name Mismatch’ is closed to new replies.

 * ![](https://ps.w.org/cloudinary-image-management-and-manipulation-in-the-cloud-
   cdn/assets/icon-256x256.png?rev=2377259)
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 * 6 replies
 * 2 participants
 * Last reply from: [Bruno Riggs](https://wordpress.org/support/users/riggsba/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/cloudinary-error-cloud_name-mismatch/#post-13582835)
 * Status: resolved