Title: Code: 404 – Not sandbox user=
Last modified: September 1, 2016

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# Code: 404 – Not sandbox user=

 *  [trollheimendesign](https://wordpress.org/support/users/trollheimendesign/)
 * (@trollheimendesign)
 * [9 years, 12 months ago](https://wordpress.org/support/topic/code-404-not-sandbox-user/)
 * Hi!
    The instagram feed on all my webpages are no more visible. I have Instagram
   Feed Pro. This message shows up when i try to provide the access token again:
 * {“code”: 403, “error_type”: “OAuthForbiddenException”, “error_message”: “You 
   are not a sandbox user of this client”}
 * … How fo fix??
    Very important, i have many pages up with this plugin and really
   need to get this fix fast!
 * [https://wordpress.org/plugins/instagram-feed/](https://wordpress.org/plugins/instagram-feed/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * (@smashballoon)
 * [9 years, 12 months ago](https://wordpress.org/support/topic/code-404-not-sandbox-user/#post-7487361)
 * Hey trollheimendesign,
 * We’re not allowed to support the Pro version of the plugin on these forums as
   they’re reserved for free WordPress plugins only. However, if you visit the [support section](https://smashballoon.com/instagram-feed/support/)
   of our website then you’ll find some information about a known issue with the
   plugin since Instagram updated their API and how to update the plugin to fix 
   it.
 * If you’re still having a problem after updating the plugin then just submit a
   support ticket on that page and someone will get back to you.
 * Thanks!
 * John

Viewing 1 replies (of 1 total)

The topic ‘Code: 404 – Not sandbox user=’ is closed to new replies.

 * ![](https://ps.w.org/instagram-feed/assets/icon-256x256.png?rev=2700807)
 * [Smash Balloon Social Photo Feed – Easy Social Feeds Plugin](https://wordpress.org/plugins/instagram-feed/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/instagram-feed/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/instagram-feed/)
 * [Active Topics](https://wordpress.org/support/plugin/instagram-feed/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/instagram-feed/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/instagram-feed/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * Last activity: [9 years, 12 months ago](https://wordpress.org/support/topic/code-404-not-sandbox-user/#post-7487361)
 * Status: not resolved