Title: Code not working Last modified: August 31, 2016 --- # Code not working * Resolved [trader4300](https://wordpress.org/support/users/trader4300/) * (@trader4300) * [10 years, 4 months ago](https://wordpress.org/support/topic/code-not-working-10/) * I am running the Pro version in order to put the conversion code on certain products. Would be nice if I could select a specific category of products that the tool could insert the code into all the products in that category but I didn’t see that feature. So when it asked me what products I want to insert the code into, I selected all the products I wanted. I also selected the “Track conversion in your Woocommerce” option. It is not clear what this option does versus the other option but that is the one I selected. I then saved it all. I went into the individual product to edit and I looked at your box at the bottom of the screen and there was not any code in there. I would have expected that the plugin just inserted the conversion code into all the products that I entered, so I am confused here. Also, my Facebook campaign is complaining because it cannot find any pixels. Here are some screen shots to show my settings as well as the detail of one of my products that has nothing in the box where the code should be. [https://onedrive.live.com/redir?resid=96F0135F9248C1F3!522&authkey=!AGxgEylspQYN174&v=3&ithint=photo%2cpng](https://onedrive.live.com/redir?resid=96F0135F9248C1F3!522&authkey=!AGxgEylspQYN174&v=3&ithint=photo%2cpng) * [https://onedrive.live.com/redir?resid=96F0135F9248C1F3!523&authkey=!AAilAQ1sWYqTqos&v=3&ithint=photo%2cpng](https://onedrive.live.com/redir?resid=96F0135F9248C1F3!523&authkey=!AAilAQ1sWYqTqos&v=3&ithint=photo%2cpng) * My goal is to track the conversion on facebook whenever someone completes a purchase of any of these products. I thought I had this set up this way but nothing seems to be working the way I expect. Please help. John * [https://wordpress.org/plugins/tracking-code-manager/](https://wordpress.org/plugins/tracking-code-manager/) Viewing 4 replies - 1 through 4 (of 4 total) * Thread Starter [trader4300](https://wordpress.org/support/users/trader4300/) * (@trader4300) * [10 years, 4 months ago](https://wordpress.org/support/topic/code-not-working-10/#post-6978142) * Sorry, these links didnt come over very good. Here is the screenshot of my product showing nothing in your code block: [https://onedrive.live.com/?authkey=%21AGxgEylspQYN174&cid=96F0135F9248C1F3&id=96F0135F9248C1F3%21522&parId=96F0135F9248C1F3%21105&o=OneUp](https://onedrive.live.com/?authkey=%21AGxgEylspQYN174&cid=96F0135F9248C1F3&id=96F0135F9248C1F3%21522&parId=96F0135F9248C1F3%21105&o=OneUp) * here is the screenshot of the settings in your plugin where I set it for all of my products within a specific category. [https://onedrive.live.com/?authkey=%21AAilAQ1sWYqTqos&cid=96F0135F9248C1F3&id=96F0135F9248C1F3%21523&parId=96F0135F9248C1F3%21105&o=OneUp](https://onedrive.live.com/?authkey=%21AAilAQ1sWYqTqos&cid=96F0135F9248C1F3&id=96F0135F9248C1F3%21523&parId=96F0135F9248C1F3%21105&o=OneUp) * So then, why isnt there anything in the specific product page? Why isnt facebook recognizing the pixel on my website? [http://www.goodolddayscountryshop.com](http://www.goodolddayscountryshop.com) John * Plugin Contributor [intellywp](https://wordpress.org/support/users/intellywp/) * (@intellywp) * [10 years, 4 months ago](https://wordpress.org/support/topic/code-not-working-10/#post-6978369) * Hi Trader, Please open a ticket here [https://intellywp.com/report-a-bug/](https://intellywp.com/report-a-bug/) and we will be very happy to help you to configure properly our plugin. Cheers, Simon. * Thread Starter [trader4300](https://wordpress.org/support/users/trader4300/) * (@trader4300) * [10 years, 4 months ago](https://wordpress.org/support/topic/code-not-working-10/#post-6978390) * I am pretty sure it is configured properly. Just not sure if it is working. I looked at the source code and saw the script opening and closing lines but nothing in between. That seems suspect. When I performed a dummy sale, I noticed the Chrome indicator turn “on” at the end of the sale, which also seemed to indicate it was working correctly. However, I have not seen any conversions thru Facebooks Ads Manager when I did that. Not sure if the conversion would actually trigger just because I manipulated a sale. Does the conversion trigger only if the sale is made as a result of the Ad? Can you confirm this? Thank-you John * Plugin Contributor [intellywp](https://wordpress.org/support/users/intellywp/) * (@intellywp) * [10 years, 4 months ago](https://wordpress.org/support/topic/code-not-working-10/#post-6978402) * Hi Trader, The conversion script is inserted when a user buys some product and if you are using a Facebook Conversion you can check using the FB Pixel Helper. The conversion is inserted inside the code independently if the user clicks, or not, in the Facebook Ad. I hope this can help you, for future discussion please use our email [support@intellywp.com](https://wordpress.org/support/topic/code-not-working-10/support@intellywp.com?output_format=md). Cheers, Simon. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Code not working’ is closed to new replies. * ![](https://ps.w.org/tracking-code-manager/assets/icon-256x256.jpg?rev=2749278) * [Tracking Code Manager](https://wordpress.org/plugins/tracking-code-manager/) * [Frequently Asked Questions](https://wordpress.org/plugins/tracking-code-manager/#faq) * [Support Threads](https://wordpress.org/support/plugin/tracking-code-manager/) * [Active Topics](https://wordpress.org/support/plugin/tracking-code-manager/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/tracking-code-manager/unresolved/) * [Reviews](https://wordpress.org/support/plugin/tracking-code-manager/reviews/) * 4 replies * 2 participants * Last reply from: [intellywp](https://wordpress.org/support/users/intellywp/) * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/code-not-working-10/#post-6978402) * Status: resolved