Title: Commenter cannot publish comments Last modified: June 4, 2020 --- # Commenter cannot publish comments * Resolved [richards1052](https://wordpress.org/support/users/richards1052/) * (@richards1052) * [6 years ago](https://wordpress.org/support/topic/commenter-cannot-publish-comments/) * I updated to the latest version and since updating several commenters have written to me saying they cannot publish comments. When they click the button to publish the comment nothing happens. * Could the new version have either a bug or a conflict that causes this? Is there a setting I could check to see if that will fix it? * I have had a few comments published by readers since the update. But many fewer than normal. So this is happening to more than the two readers who noted the issue. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcommenter-cannot-publish-comments%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Author [gVectors Team](https://wordpress.org/support/users/gvectors-team/) * (@gvectors-team) * [6 years ago](https://wordpress.org/support/topic/commenter-cannot-publish-comments/#post-12941849) * Hi [@richards1052](https://wordpress.org/support/users/richards1052/), All works fine. The problem is in their local browser cache. You’ve updated wpDiscuz to the latest version but their browsers still use old cached JS/CSS files. They should use incognito/private session of browsers a few days until the cache will be reset automatically. Or they can delete browser cache pressing Ctrl+F5 on PC and [other solutions on other devices.](https://www.google.com/search?q=delete+browser+cache) * If you have a cache plugin, CDN or optimizers, please reset and delete those caches too. * Here is our test, it works fine: * [[ * Thread Starter [richards1052](https://wordpress.org/support/users/richards1052/) * (@richards1052) * [6 years ago](https://wordpress.org/support/topic/commenter-cannot-publish-comments/#post-12942218) * I’m not having any problem posting comments. But at least two readers are. I’ve written to both of them to ask them to clear their browser cache and refresh their web pages. We’ll see if that helps. * Thread Starter [richards1052](https://wordpress.org/support/users/richards1052/) * (@richards1052) * [6 years ago](https://wordpress.org/support/topic/commenter-cannot-publish-comments/#post-12945288) * After deleting the cookie for my site, one commenter who’d previously failed to post comments was able to post a short comment. But when she tried posting a longer comment this is the behavior she described: * > I got rid of your cookie in my cache (I use Safari btw on Macbook) twice. I > guess the cookie comes back when I try to post. Okay so when I post my comment > there appears in the right margin a red column with a small moving set of indications > on the tippy top that something is processing or trying to. Then that red column > goes away and my comment sits there unmoved, unposted. It does not like my > post. > Often before I could not post a larger paragraph, but a sentence or two was > okay. So I am trying that now. > Okay I just commented successfuly on your latest post after trying on the previous > post TWICE unsuccessfully. The difference is the size of my comment. > what I said that was not all that long. Is there a word limitation? * Thread Starter [richards1052](https://wordpress.org/support/users/richards1052/) * (@richards1052) * [6 years ago](https://wordpress.org/support/topic/commenter-cannot-publish-comments/#post-12945707) * And here is a message from the other commenter who’s told me he’s failed to be able to post comments: * > Still experiencing difficulties. > I did succeed using my Apple iPhone 6s to upload a short comment: “Test” > after > refreshing the page. Then I tried with my original comment with/without embedded > link. Both failed and shortening the comment didn’t help. > Just to let you know that a single post of “test” succeeded. * Plugin Support [gVectors Support](https://wordpress.org/support/users/gvectorssupportmember/) * (@gvectorssupportmember) * [6 years ago](https://wordpress.org/support/topic/commenter-cannot-publish-comments/#post-12952775) * Hi [@richards1052](https://wordpress.org/support/users/richards1052/), * Please let us know how long the content of the comment (the characters count), that cannot be published to allow us to check it. - This reply was modified 6 years ago by [gVectors Support](https://wordpress.org/support/users/gvectorssupportmember/). * Thread Starter [richards1052](https://wordpress.org/support/users/richards1052/) * (@richards1052) * [6 years ago](https://wordpress.org/support/topic/commenter-cannot-publish-comments/#post-12963494) * My host wrote me: * > , i noticed Discuz changed some requests, i had to whitelist some of them.” * It took him some time before he discovered all of the requests/data he needed to whitelist, but I think he’s got it all now. Those commenter can now publish comments. - This reply was modified 6 years ago by [richards1052](https://wordpress.org/support/users/richards1052/). Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Commenter cannot publish comments’ is closed to new replies. * ![](https://ps.w.org/wpdiscuz/assets/icon-256x256.png?rev=1076265) * [Comments - wpDiscuz](https://wordpress.org/plugins/wpdiscuz/) * [Frequently Asked Questions](https://wordpress.org/plugins/wpdiscuz/#faq) * [Support Threads](https://wordpress.org/support/plugin/wpdiscuz/) * [Active Topics](https://wordpress.org/support/plugin/wpdiscuz/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wpdiscuz/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wpdiscuz/reviews/) ## Tags * [Comments](https://wordpress.org/support/topic-tag/comments/) * 6 replies * 3 participants * Last reply from: [richards1052](https://wordpress.org/support/users/richards1052/) * Last activity: [6 years ago](https://wordpress.org/support/topic/commenter-cannot-publish-comments/#post-12963494) * Status: resolved