Title: Comments not syncing
Last modified: August 30, 2016

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# Comments not syncing

 *  [ccloskey](https://wordpress.org/support/users/ccloskey/)
 * (@ccloskey)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/comments-not-syncing/)
 * Comments in Disqus had been working brilliantly on our site for months, then 
   suddenly they stopped syncing. Disqus comments continue to display, but our wordpress
   theme displays comment counts in several places, and for recent posts it now 
   says 0 no matter how many comments there are. See the home page for example (
   it’s a political blog — please don’t take offense, I’m just trying to debug it):
   
   [http://www.noquarterusa.net/bl&#8230](http://www.noquarterusa.net/bl&#8230);
 * I’ve gone through the steps in this sync troubleshooting page with no success:
   
   [https://help.disqus.com/custom&#8230](https://help.disqus.com/custom&#8230);
 * The site is hosted on WPEngine, and tech support there said they do have a mechanism
   that kills processes that run for more than 120 seconds, and we thought perhaps
   that was the problem. But tech support disabled that kill mechanism while we 
   troubleshoot, and still syncing doesn’t work. It does seem to get farther, in
   that the last Disqus post id is now higher than it was before, but the sync process
   still does not complete.
 * The error log for the site says this:
 * `[Sat Sep 26 13:47:39.980559 2015] [:error] [pid 19132] [client 73.154.139.28:
   58637] WordPress database error Duplicate key name 'disqus_dupecheck' for query
   CREATE INDEX disqus_dupecheck ON`wp_commentmeta`(meta_key, meta_value(11)); /*
   From [www.noquarterusa.net/wp-admin/edit-comments.php?page=disqus&step=1] in [/
   nas/wp/www/cluster-41883/noquarterusa/wp-content/plugins/disqus-comment-system/
   disqus.php:1488] */ made by require_once('wp-admin/admin.php'), do_action('comments_page_disqus'),
   call_user_func_array, dsq_manage, dsq_install, dsq_install_database, referer:
   http://www.noquarterusa.net/wp-admin/edit-comments.php?page=disqus&step=1`
 * This is a very large site, with 11,470 posts and 900,920 Comments. So sync will
   certainly take a long time. But it was syncing correctly until September 15.
 * Has anyone seen something like this? What might be causing the error and making
   the sync process hang?
 * Thanks for any ideas or help.
 * [https://wordpress.org/plugins/disqus-comment-system/](https://wordpress.org/plugins/disqus-comment-system/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Barb82](https://wordpress.org/support/users/barb82/)
 * (@barb82)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/comments-not-syncing/#post-6588655)
 * I have the exact same problem, since september 28… my site is quite large too(
   about 30k comments), and manually syncing didn’t work (and besides, I need it
   to work automatically like before).
 * Do you know where I can get a log similar to yours?
 * Thanks
 *  Thread Starter [ccloskey](https://wordpress.org/support/users/ccloskey/)
 * (@ccloskey)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/comments-not-syncing/#post-6588657)
 * Hi Barb82,
 * The debugging steps I followed are these:
    [https://help.disqus.com/customer/portal/articles/960360](https://help.disqus.com/customer/portal/articles/960360)
 * (Sorry the link didn’t work in my earlier post.)
 * The script that generated the log is in the Disqus plugin — this script within
   that plugin’s files:
    /scripts/import-comments.php
 * I wasn’t able to run the script myself, due to security settings in my hosting
   I think. But my hosting tech support ran it for me. Your hosting might let you
   run it, or you might need support’s help.
 * Please let me know what you find when you run it. Maybe it’s a related thing.
   I wonder if there’s some limit at Disqus that we’re hitting.
 *  [Floridian12](https://wordpress.org/support/users/floridian12/)
 * (@floridian12)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/comments-not-syncing/#post-6588660)
 * Hi ccloskey, were you able to resolve this? I’m having the same problem with 
   my high traffic blog after installing wptouch pro. Now my comments are 0 in my
   dashboard.
 *  Thread Starter [ccloskey](https://wordpress.org/support/users/ccloskey/)
 * (@ccloskey)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/comments-not-syncing/#post-6588663)
 * Floridian12, no, still no solution.
 * If you remove wp touch, does the problem fix itself?

Viewing 4 replies - 1 through 4 (of 4 total)

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 * 4 replies
 * 3 participants
 * Last reply from: [ccloskey](https://wordpress.org/support/users/ccloskey/)
 * Last activity: [10 years, 8 months ago](https://wordpress.org/support/topic/comments-not-syncing/#post-6588663)
 * Status: not resolved