Title: Comments section won't render: PHP-level 404 error Last modified: August 30, 2016 --- # Comments section won't render: PHP-level 404 error * [kirklandyuknis](https://wordpress.org/support/users/kirklandyuknis/) * (@kirklandyuknis) * [10 years, 6 months ago](https://wordpress.org/support/topic/comments-section-wont-render-php-level-404-error/) * We’ve had a problem on the site JeffStockdale.com on the posts pages. In the section that’s supposed to have comment data we see a 404 error message. Upon initial inspection via my browser’s developer tools, it appears to not be a resource issues so far as the browser is concerned, making me think that this is a string being echoed through some set of try-catch blocks in PHP code. * Example of issue: [http://jeffstockdale.com/2015/11/26/i-am-thankful-2/](http://jeffstockdale.com/2015/11/26/i-am-thankful-2/) ( Notice at the bottom of the post the 404 error) * I have tried disabling all plugins which did not effect the situation in any way. After this, I tried copying the site into a virtual Fedora LAMP and downgrading to an older version of WordPress (v3.9.9) which also did not effect the situation. Finally, in the virtual machine, I tried to change the theme and still get the same issue. This leads me to believe that it is not a plugin, theme, or server configuration issue but something to do with WordPress core maybe? Needless to say, the problem is going beyond my skill set and I would really appreciate any assistance that could be offered regarding this issue. It’s also worth noting that a review of the server’s audit logs show not intelligent indication of malicious activity. We are not completely sure when the problem first arose, but it was first noticed last Monday, 23 November 2015 at 9:27am by one of our users. Viewing 8 replies - 1 through 8 (of 8 total) * [catacaustic](https://wordpress.org/support/users/catacaustic/) * (@catacaustic) * [10 years, 6 months ago](https://wordpress.org/support/topic/comments-section-wont-render-php-level-404-error/#post-6791297) * Are you using a differnt comment system, or WordPress’s built-in comment management? * If it’s the WordPress one, the only way that I can think of for it producing a 404 error like that woudl be if all of the comment template files have been removed. * Thread Starter [kirklandyuknis](https://wordpress.org/support/users/kirklandyuknis/) * (@kirklandyuknis) * [10 years, 6 months ago](https://wordpress.org/support/topic/comments-section-wont-render-php-level-404-error/#post-6791345) * We were using the Disqus comment system, but even when it is disabled (within the moderation panel as well as the plugins page on WordPress) as well as when it is deleted we get the same error. Do you know the default locations of the comment templates you suspect may be causing the issue? Thanks for your reply btw 🙂 * [Mark Ratledge](https://wordpress.org/support/users/songdogtech/) * (@songdogtech) * [10 years, 6 months ago](https://wordpress.org/support/topic/comments-section-wont-render-php-level-404-error/#post-6791346) * That’s a premium/paid theme. It’s best to go to the support site where you bought the theme [http://themesholic.com/](http://themesholic.com/) for help with customizations and issues. You paid for support when you bought the theme, so you should contact the people who sold you the theme. * These forums are for free themes available in the WordPress theme directory at [http://wordpress.org/themes/](http://wordpress.org/themes/). See [http://codex.wordpress.org/Forum_Welcome#Commercial_Products](http://codex.wordpress.org/Forum_Welcome#Commercial_Products) * Thread Starter [kirklandyuknis](https://wordpress.org/support/users/kirklandyuknis/) * (@kirklandyuknis) * [10 years, 6 months ago](https://wordpress.org/support/topic/comments-section-wont-render-php-level-404-error/#post-6791347) * songdogtect – We have tried changing the theme to one of the default WordPress themes and the problem persisted. For this reason we are operating under the assumption that the theme is not the issue, however we are not discrediting the possibility that it is the theme completely. We’re executing an additive diagnostic methodology at the moment, if we discover anything new we’ll report it. We will open a ticket on the paid theme’s support site per your recommendation, however, once again, we are still operating under the assumption that the theme and plugins are not at fault. * [Mark Ratledge](https://wordpress.org/support/users/songdogtech/) * (@songdogtech) * [10 years, 6 months ago](https://wordpress.org/support/topic/comments-section-wont-render-php-level-404-error/#post-6791348) * I’m using a methodology, too, of many years experience. WordPress is not perfect, but I doubt it’s a new bug. It’s more than likely the way the theme is trying to interact with core. And try replacing all theme files with good copies from a new download of the theme. * Thread Starter [kirklandyuknis](https://wordpress.org/support/users/kirklandyuknis/) * (@kirklandyuknis) * [10 years, 6 months ago](https://wordpress.org/support/topic/comments-section-wont-render-php-level-404-error/#post-6791362) * songdogtech – I apologize if I was coming off harshly, I didn’t mean to say you were wrong I just wanted to keep the conversation up-to-date as to what we were doing on our end. It did turn out to be the theme as you suggested, however Themesholoic has not responded to our request or any of the other people that were having the same problem. The thread on their support site can be found here: [http://themesholic.com/support/topic/error-on-each-post-the-requested-url-returned-error-404/#post-1105](http://themesholic.com/support/topic/error-on-each-post-the-requested-url-returned-error-404/#post-1105). We are currently using a temporary work-around that involves commenting out a php function call in the “wp-content/themes/byron/templates/blog/content-post- body.php” file. The line is as follows: * `` * I was wondering if you had any insight on how this might be solved in more depth? * [catacaustic](https://wordpress.org/support/users/catacaustic/) * (@catacaustic) * [10 years, 6 months ago](https://wordpress.org/support/topic/comments-section-wont-render-php-level-404-error/#post-6791363) * That’s the problem. As it’s a commercial theme no one here has access to the code that they are using, and because of that, no one here can say how to fix that code. * If that is the file that’s causing the issues, the standard trouble-shooting that you’d do is to go through it line-by-line to see where the problem is. Mostly that’s done by `echo`‘ing out various variables and checks along the way that will show just what’s going on with an code that’s included in the file. * Thread Starter [kirklandyuknis](https://wordpress.org/support/users/kirklandyuknis/) * (@kirklandyuknis) * [10 years, 6 months ago](https://wordpress.org/support/topic/comments-section-wont-render-php-level-404-error/#post-6791365) * I understand. Thank you so much everyone that replied, it was greatly appreciated! I’ll keep going deeper into the theme’s code and see if I can solve it while waiting for a reply on the Themesholic website. Thanks again! Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Comments section won't render: PHP-level 404 error’ is closed to new replies. ## Tags * [Comments](https://wordpress.org/support/topic-tag/comments/) * [footer](https://wordpress.org/support/topic-tag/footer/) * [Not Rendering](https://wordpress.org/support/topic-tag/not-rendering/) * [posts](https://wordpress.org/support/topic-tag/posts/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 8 replies * 3 participants * Last reply from: [kirklandyuknis](https://wordpress.org/support/users/kirklandyuknis/) * Last activity: [10 years, 6 months ago](https://wordpress.org/support/topic/comments-section-wont-render-php-level-404-error/#post-6791365) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics