Title: Communication Error (Response Code: 500 Error)
Last modified: March 16, 2021

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# Communication Error (Response Code: 500 Error)

 *  Resolved [sergeyer](https://wordpress.org/support/users/sergeyer/)
 * (@sergeyer)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/communication-error-response-code-500-error/)
 * Dear [@jimiero](https://wordpress.org/support/users/jimiero/)
 * Please look file (exact steps to reproduce this issue):
 * [XCloner-Site_Backup_and_Restore-Response_Code_500_Error.docx](https://docs.google.com/document/d/1YPenH1dQO8Uf8qaFzfP-gDELLrCoMDuQ/edit#heading=h.gjdgxs)
 * Please help solve the problem. Thank you so much!

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Support [jimiero](https://wordpress.org/support/users/jimiero/)
 * (@jimiero)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/communication-error-response-code-500-error/#post-14192162)
 * Hello,
 * Are you sure you have latest version of XCloner installed on your website? I 
   see in the doc you said you have version 4.1.3, our latest version is 4.2.161
 * Regards
 *  Thread Starter [sergeyer](https://wordpress.org/support/users/sergeyer/)
 * (@sergeyer)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/communication-error-response-code-500-error/#post-14196131)
 * Dear [@jimiero](https://wordpress.org/support/users/jimiero/)
 * You’re right. XCloner version 4.1.3 is installed on the site. I will update the
   XCloner plugin version and report the results.
 * Thank you.
 *  Thread Starter [sergeyer](https://wordpress.org/support/users/sergeyer/)
 * (@sergeyer)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/communication-error-response-code-500-error/#post-14210403)
 * Dear [@jimiero](https://wordpress.org/support/users/jimiero/)
 * I updated the XCloner plugin to the latest version and checked the site backup
   task on the hosting and on the local PC. The problem is not solved. Response 
   Code: 500 Error.
 * Please look file – Stage 2:
 * [XCloner-Site_Backup_and_Restore-Response_Code_500_Error-Stage_2.docx](https://docs.google.com/document/d/1YPenH1dQO8Uf8qaFzfP-gDELLrCoMDuQ/edit#heading=h.8fotvec8lczv)
 * Please help solve the problem.
 *  Plugin Support [jimiero](https://wordpress.org/support/users/jimiero/)
 * (@jimiero)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/communication-error-response-code-500-error/#post-14211251)
 * Hello,
 * In that case you need to check your server error logs and see what’s recorded
   in there when that error happens.
 * I’m not able to reproduce this issue here.
 * Regards
 *  Thread Starter [sergeyer](https://wordpress.org/support/users/sergeyer/)
 * (@sergeyer)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/communication-error-response-code-500-error/#post-14212294)
 * Dear [@jimiero](https://wordpress.org/support/users/jimiero/)
 * How to view server error logs?
 *  Plugin Support [jimiero](https://wordpress.org/support/users/jimiero/)
 * (@jimiero)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/communication-error-response-code-500-error/#post-14215632)
 * Hello,
 * For that you should contact your hosting company if you don’t know where to find
   them.
 *  Thread Starter [sergeyer](https://wordpress.org/support/users/sergeyer/)
 * (@sergeyer)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/communication-error-response-code-500-error/#post-14223551)
 * Dear [@jimiero](https://wordpress.org/support/users/jimiero/)
 * Please check [PHP_errors.log](https://drive.google.com/file/d/1sOwMhb7r2hthGjJTDZl1CRUbD1_4y8lu/view)–
   based on the results of XCloner – Site Backup and Restore plugin.
 * [wp-db.php on line 1165.jpg](https://drive.google.com/file/d/10YAenQZUOmhJ66xH1UBTxeWnhKyf0MOF/view)
   
   [class-xcloner.php on line 487.jpg](https://drive.google.com/file/d/1ozRZacJOd5SGgtUu7PUA4A56srG6bC8O/view)
 *  Plugin Support [jimiero](https://wordpress.org/support/users/jimiero/)
 * (@jimiero)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/communication-error-response-code-500-error/#post-14223619)
 * Hello,
 * Based on your logs, seems like you need to contact your hosting company and ask
   them to increase memory_limit for your website
 *  Thread Starter [sergeyer](https://wordpress.org/support/users/sergeyer/)
 * (@sergeyer)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/communication-error-response-code-500-error/#post-14224165)
 * Dear [@jimiero](https://wordpress.org/support/users/jimiero/)
 * I increased the parameter to 512M:
 * .htaccess -> php_value memory_limit 512M
    wp-config.php -> define(‘WP_MEMORY_LIMIT’,‘
   512M’);
 * And the problem is solved. Site backups are successful.
 * Thank you so much. Ticket Resolved!

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Communication Error (Response Code: 500 Error)’ is closed to new replies.

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 * 9 replies
 * 2 participants
 * Last reply from: [sergeyer](https://wordpress.org/support/users/sergeyer/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/communication-error-response-code-500-error/#post-14224165)
 * Status: resolved