Title: Comp Last modified: July 14, 2023 --- # Comp * Resolved [islandfox](https://wordpress.org/support/users/mpaino/) * (@mpaino) * [2 years, 11 months ago](https://wordpress.org/support/topic/comp/) * Hi, we have a problem on some sites, after the complianz update we can no longer display text in pins for image hotspot. Everything else works, ([https://wordpress.org/plugins/devvn-image-hotspot/](https://wordpress.org/plugins/devvn-image-hotspot/)) If I disable complianz plugin, the text in the pins comes back to view, in all pages, while with complianz enabled it doesn’t show the text at all, how can I fix it without deleting/replacing both plugins?Thanks Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Author [Aert](https://wordpress.org/support/users/aahulsebos/) * (@aahulsebos) * [2 years, 11 months ago](https://wordpress.org/support/topic/comp/#post-16894940) * Hi [@mpaino](https://wordpress.org/support/users/mpaino/), * Do you have an example that doesn’t work, so I know the exact content? * I’ll have a look, please try if adding ?cmplz_safe_mode helps, then we know it’s blocking a service that causes this. * [https://yucky-yak-hiye.instawp.xyz/](https://yucky-yak-hiye.instawp.xyz/) for reference. Currently no issues to reproduce. * regards Aert - This reply was modified 2 years, 11 months ago by [Aert](https://wordpress.org/support/users/aahulsebos/). * Thread Starter [islandfox](https://wordpress.org/support/users/mpaino/) * (@mpaino) * [2 years, 11 months ago](https://wordpress.org/support/topic/comp/#post-16895233) * Thank you for answering! Example attached, as you can see in the second example with complianz disabled you can see the text. I don’t understand where the error comes from, before everything worked ,now with version 6.5.2 image hotspot doen’t show me the text anymoreWhat i can do by myself to solve this ?Where i have to add “?cmplz_safe_mode” on wp-config? * ![](https://file.pizza/download/dzbn0d7u) * ![](https://file.pizza/download/s8sf249u) * Plugin Author [Aert](https://wordpress.org/support/users/aahulsebos/) * (@aahulsebos) * [2 years, 11 months ago](https://wordpress.org/support/topic/comp/#post-16896237) * Hi [@mpaino](https://wordpress.org/support/users/mpaino/), * I don’t see an example. * You can add ?cmplz_safe_mode to your url e.g. yourdomain.com/?cmplz_safe_mode or yourdomain.com/pagewithhotspot?cmplz_safe_mode etc * The text field seems a
with plain text and some CSS, so maybe it’s just CSS. If you could the URL where I can have a look, I can help you out, * regards Aert * Thread Starter [islandfox](https://wordpress.org/support/users/mpaino/) * (@mpaino) * [2 years, 10 months ago](https://wordpress.org/support/topic/comp/#post-16899681) * Hi [@aahulsebos](https://wordpress.org/support/users/aahulsebos/) ! * Thanks for the reply, examples: [https://www.filemail.com/d/szklxkqqjjmxyvd](https://www.filemail.com/d/szklxkqqjjmxyvd) * Maybe it’s complianz overriding some functions or the css and that doesn’t make the text appear anymore. We made several attempts but nothing, I can’t understand where the error comes from, only thing if I disable the Complianz plugin, it works. * I tried to insert what you told me in the specific page /underwater/?cmplz_safe_mode but unlike other debugging nothing happens, the text still doesn’t appear, could you be more specific? How do we get you to take a look without posting the site link for privacy reasons?What can I do to prevent the css from being overwritten by complianz? * Thanks regards * Plugin Contributor [Jarno Vos](https://wordpress.org/support/users/jarnovos/) * (@jarnovos) * [2 years, 10 months ago](https://wordpress.org/support/topic/comp/#post-16899962) * Hi [@mpaino](https://wordpress.org/support/users/mpaino/), * Please try the URL of the affected page with **?cmplz_safe_mode=1 **appended at the end of the URL, to check if the issue still occurs when doing so. If it doesn’t, most-likely there is a script being blocked that prevents the notices from appearing. * I don’t think Complianz overrides the CSS itself, but perhaps the plugin that adds these notices is being affected by the Cookie Blocker. * If you provide a link to the site in question, that would allow us to look at page source to check if that might be the case here. You may send the URL to ** support(at)complianz.io **in case you would rather not share it on these public forums. * Kind regards, Jarno * Thread Starter [islandfox](https://wordpress.org/support/users/mpaino/) * (@mpaino) * [2 years, 10 months ago](https://wordpress.org/support/topic/comp/#post-16900420) * Hi [@jarnovos](https://wordpress.org/support/users/jarnovos/) Thanks, I just sent the list of pages to the support mail you provided. I also tried to whitelist the plugin but nothing. * Unfortunately even with the url **?cmplz_safe_mode=1** at the end the problem persists, what can I do? Thanks in advance the problem is urgent and we need to find a solution asap * Plugin Contributor [Jarno Vos](https://wordpress.org/support/users/jarnovos/) * (@jarnovos) * [2 years, 10 months ago](https://wordpress.org/support/topic/comp/#post-16903401) * This behavior had been resolved by adjusting the configuration of the caching/ optimization plugin on the website in question. - This reply was modified 2 years, 10 months ago by [Jarno Vos](https://wordpress.org/support/users/jarnovos/). Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Comp’ is closed to new replies. * ![](https://ps.w.org/complianz-gdpr/assets/icon-256x256.png?rev=2881064) * [Complianz - GDPR/CCPA Cookie Consent](https://wordpress.org/plugins/complianz-gdpr/) * [Frequently Asked Questions](https://wordpress.org/plugins/complianz-gdpr/#faq) * [Support Threads](https://wordpress.org/support/plugin/complianz-gdpr/) * [Active Topics](https://wordpress.org/support/plugin/complianz-gdpr/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/complianz-gdpr/unresolved/) * [Reviews](https://wordpress.org/support/plugin/complianz-gdpr/reviews/) * 7 replies * 3 participants * Last reply from: [Jarno Vos](https://wordpress.org/support/users/jarnovos/) * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/comp/#post-16903401) * Status: resolved