Title: Compatibility issues causing a mess.
Last modified: May 1, 2020

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# Compatibility issues causing a mess.

 *  Resolved [Matt](https://wordpress.org/support/users/mvincik/)
 * (@mvincik)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/comparability-issues-causing-a-mess-2/)
 * Hello,
 * We have an issues on a clients site that uses AfterPay and Klaviyo. The problem
   is that these two plugins conflict as they are anonymously using WooCommerce 
   Hooks. The outcome is no matter is the customers pay through AfterPay or PayPal,
   they are able to check out just fine but then get an abandon cart email. As you
   can imagine, this is causing serious problems because customers think that the
   client didn’t get the order and then call to ask them what the deal is. This 
   happens randomly too. I think it has to do with the signup form on the checkout.
   If a customers checks to signup to the Klaviyo mailing list from the checkout
   then they get an abandoned cart email after they have already paid.
 * Please let us know if you can assist.
    -  This topic was modified 6 years, 1 month ago by [Matt](https://wordpress.org/support/users/mvincik/).

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [klaviyo](https://wordpress.org/support/users/klaviyo/)
 * (@klaviyo)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/comparability-issues-causing-a-mess-2/#post-12766504)
 * Hey [@mvincik](https://wordpress.org/support/users/mvincik/) we would be happy
   to take a look. As we will need to have some info on the account would you mind
   creating a support ticket with this information (and account info) by following
   these instructions here: [https://help.klaviyo.com/hc/en-us/articles/115001002272-How-to-Contact-Support](https://help.klaviyo.com/hc/en-us/articles/115001002272-How-to-Contact-Support)
 * Thanks!
 *  Thread Starter [Matt](https://wordpress.org/support/users/mvincik/)
 * (@mvincik)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/comparability-issues-causing-a-mess-2/#post-12766735)
 * Yes, what is happening is that your plugin is actually not checking to see if
   the order is complete before sending out the abandoned cart email. So that is
   the problem. It’s not a conflict. Please check your code again and release an
   update. For now, we have unloaded your scripts from woocommerce with the following:
 * remove_action( ‘wp_loaded’, ‘wck_rebuild_cart’,10);
    remove_action(‘woocommerce_after_checkout_billing_form’,’
   kl_checkbox_custom_checkout_field’,10);
 * Thank you.
 *  Plugin Author [klaviyo](https://wordpress.org/support/users/klaviyo/)
 * (@klaviyo)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/comparability-issues-causing-a-mess-2/#post-12778230)
 * Hi [@mvincik](https://wordpress.org/support/users/mvincik/)
 * Thanks so much for following up. The logic utilized to send an Abandoned Cart
   email is contained in Klaviyo’s Flows feature within Klaviyo and not the plugin.
   This would indicate that your Klaviyo account is not receiving the Placed Order
   events as expected. We’ll be happy to troubleshoot this further. If you were 
   able to reach out to our Support Team can you please provide me with the ticket
   number?
 * Best,
    Klaviyo
 *  Plugin Author [klaviyo](https://wordpress.org/support/users/klaviyo/)
 * (@klaviyo)
 * [6 years ago](https://wordpress.org/support/topic/comparability-issues-causing-a-mess-2/#post-12817234)
 * Hi [@mvincik](https://wordpress.org/support/users/mvincik/)
 * Since we haven’t heard from you I’m going to mark this topic as resolved. Please
   don’t hesitate to reach back out if you continue to encounter this issue. As 
   mentioned, the best way for us to troubleshoot this would be for you to submit
   a ticket with our Support Team and then provide the ticket number here.
 * Best,
    Klaviyo

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Compatibility issues causing a mess.’ is closed to new replies.

 * ![](https://ps.w.org/klaviyo/assets/icon-256x256.png?rev=2877261)
 * [Klaviyo](https://wordpress.org/plugins/klaviyo/)
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 * 4 replies
 * 2 participants
 * Last reply from: [klaviyo](https://wordpress.org/support/users/klaviyo/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/comparability-issues-causing-a-mess-2/#post-12817234)
 * Status: resolved