Title: Compatability Issue
Last modified: April 27, 2023

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# Compatability Issue

 *  [instawithalex](https://wordpress.org/support/users/instawithalex/)
 * (@instawithalex)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/compatability-issue-3/)
 * I am using Role and Customer Based Pricing for WooCommerce by Meow Crew which
   allows me to change the product price based on user role. It is working site 
   wide, except for in the YITH quickview modal.
 * I contacted their support and they said the following:
 * “As far as we see, most Yith-built plugins bypass woocommerce hooks that modify
   pricing and look directly into the database to retrieve product data. That’s 
   why products like Filter, Quick View, Wishlist, etc by Yith won’t recognize and
   display modified pricing.”
 * Is there any way to have YITH quickview display the correct modified pricing?
 * You can check the error here: [https://test2.apexbotanicals.com](https://test2.apexbotanicals.com/)
 * Thank you!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcompatability-issue-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [crodriguez1991](https://wordpress.org/support/users/crodriguez1991/)
 * (@crodriguez1991)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/compatability-issue-3/#post-16694795)
 * Hello there,
 * I hope you’re doing well 😀
 * Sorry but this is not true. Our plugin use the WooCommerce getter methods in 
   order to retrieve the information.
 * About the price for example, we use the following WooCommerce method in order
   to retrieve the price
 *     ```wp-block-code
       $product->get_price_html()
       ```
   
 * You can find this method on
 * `wp-content/plugins/yith_woocommerce_compare/includes/class.yith-woocompare-frontend.
   php`
 * also WooCommerce defined the get_price_html method on
 * `wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-product.php`
 * This is a method used for WooCommerce in order to print the html price.
 * Anyway checking your site, I see two different prices on quick view. See the 
   following [screenshot](https://www.sendgb.com/upload/?utm_source=ueOEWo53k4t)
 * Also I checked the product page and I can see the same information.
 * See the following [screenshot](https://www.sendgb.com/upload/?utm_source=ueOEWo53k4t)
 * Please, check it and let me know.
 * Have a good day,
 * Carlos R.
 *  Thread Starter [instawithalex](https://wordpress.org/support/users/instawithalex/)
 * (@instawithalex)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/compatability-issue-3/#post-16696469)
 * Hi Carlos, thanks for your response.
   Yes, when logged out, there are two different
   price displays. These are managed by custom code and aren’t the issue at this
   time.
 * The issue is present when a user is logged in, with the user role ‘Member’ (or‘
   Administrator’ for testing purposes).
   For example: When I am logged in, I see
   the product, Actaea racemosa (Black Cohosh), is priced at $20 for members and
   administrators. I can see that price on the shop page and single product page.(
   [https://snipboard.io/I3WgXH.jpg](https://snipboard.io/I3WgXH.jpg))
 * However, if I open the quickview modal for that product, I see the ‘regular’ 
   price of $28 which is for guests/logged out users. It _should_ be displaying 
   the same $20 seen on the shop and single product pages. ([https://snipboard.io/qxXHrb.jpg](https://snipboard.io/qxXHrb.jpg))
 * I can provide a temporary login link privately if you need you take a look from
   the back end.
   Thank you!!
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [3 years, 1 month ago](https://wordpress.org/support/topic/compatability-issue-3/#post-16696678)
 * > I can provide a temporary login link privately if you need you take a look 
   > from the back end.
 * Please do not. If they accept that, even a temporary login or a staging site 
   or anything then [@crodriguez1991](https://wordpress.org/support/users/crodriguez1991/)
   could be banned from this site.
 * **NOTE!** _They did not ask for that and I am not saying they did._ But please
   do not offer that access to anyone on this site ever.
    -  This reply was modified 3 years, 1 month ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).
 *  Plugin Support [Giuseppe Madaudo](https://wordpress.org/support/users/askmagic/)
 * (@askmagic)
 * [3 years ago](https://wordpress.org/support/topic/compatability-issue-3/#post-16704286)
 * Hi [@instawithalex](https://wordpress.org/support/users/instawithalex/)
 * offering temporary login is against the rules of behavior of this forum so I 
   ask you not to do it. Thank you for your understanding.
   Thanks to [@jdembowski](https://wordpress.org/support/users/jdembowski/)
   for pointing that out.
 * [@instawithalex](https://wordpress.org/support/users/instawithalex/) going back
   to your problem from what I read it is caused by an interaction with a custom
   code or to the interaction with another plugin with which we do not provide compatibility.
   I’m sorry.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Compatability Issue’ is closed to new replies.

 * ![](https://ps.w.org/yith-woocommerce-quick-view/assets/icon-128x128.gif?rev=
   3193930)
 * [YITH WooCommerce Quick View](https://wordpress.org/plugins/yith-woocommerce-quick-view/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/yith-woocommerce-quick-view/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/yith-woocommerce-quick-view/)
 * [Active Topics](https://wordpress.org/support/plugin/yith-woocommerce-quick-view/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/yith-woocommerce-quick-view/unresolved/)
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## Tags

 * [compatability](https://wordpress.org/support/topic-tag/compatability/)
 * [role based pricing](https://wordpress.org/support/topic-tag/role-based-pricing/)

 * 4 replies
 * 4 participants
 * Last reply from: [Giuseppe Madaudo](https://wordpress.org/support/users/askmagic/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/compatability-issue-3/#post-16704286)
 * Status: not resolved