Title: Compatability question
Last modified: July 6, 2024

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# Compatability question

 *  Resolved [jpm2f](https://wordpress.org/support/users/jpm2f/)
 * (@jpm2f)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/compatability-question-2/)
 * Hello there.
 * A quick question please. I have tried several hover effects. Testing with the
   default HoverImage images works well, however, once I change the image to one
   from my media gallery, the image disappears when published and I cannot seem 
   to find out why. It happens on every attempt.
 * The image is a png format, the theme is Twenty Twenty Four. I am using shortcode
   to add the hover. This is not a caching issue as all caches are cleared after
   making the edits and before uploading.
 * I wondered if this is a comparability with the theme issue or have I missed something
   please.
 * Any guidance would be appreciated.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Richard](https://wordpress.org/support/users/richardmallick/)
 * (@richardmallick)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/compatability-question-2/#post-17873247)
 * Hello,
   Thank you for contacting us. Hope you are doing well.Can you share the
   url, Please? So I can investigate the issue.Regards,Richard
 *  Thread Starter [jpm2f](https://wordpress.org/support/users/jpm2f/)
 * (@jpm2f)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/compatability-question-2/#post-17873965)
 * Hello Richard.
 * Thank you for your reply.
 * I am unable to share the public site URL with the error showing, as this is a
   working charity site on which we cannot have errors. Here however is a duplicate
   test page is here.
 * [http://3.75.63.24/?page_id=84](http://3.75.63.24/?page_id=84)
 * Top … the image we are trying to add the hover action to …
 * Bottom … the result of adding the exact same image to the hover effect – which
   works on the preview page but not when published on the public site. [https://5wf.org/](https://5wf.org/)
 * When we publish on the proper URL the image disappears and is replaced by four
   corner making line, yet with the hover still working.
 * Any advice would be appreciated please. Thank you.
 *  Thread Starter [jpm2f](https://wordpress.org/support/users/jpm2f/)
 * (@jpm2f)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/compatability-question-2/#post-17874009)
 * [@richardmallick](https://profiles.wordpress.org/richardmallick/) … Amendment
   to above – have publicly posted the [http://3.75.63.24/?page_id=84](http://3.75.63.24/?page_id=84)
   page … [https://5wf.org/?page_id=84](https://5wf.org/?page_id=84) … which now
   shows the Private publish/ Public Publish difference with the missing image.
 * Many thanks

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Compatability question’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [jpm2f](https://wordpress.org/support/users/jpm2f/)
 * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/compatability-question-2/#post-17874009)
 * Status: resolved