Title: Compatibility Error
Last modified: April 19, 2022

---

# Compatibility Error

 *  Resolved [travelswithted](https://wordpress.org/support/users/travelswithted/)
 * (@travelswithted)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/compatibility-error-3/)
 * I am seeing a compatibility issue on my last several Google Web Stories.
 * I see the attached error in the console, but I do not know what it means. Please
   recommend next steps for troubleshooting.
 * Error: “Failed to load resource: the server responded with a status of 404 (Not
   Found): load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,
   moxiejs,plupload&ver=5.9.3”
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcompatibility-error-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 15 replies - 1 through 15 (of 20 total)

1 [2](https://wordpress.org/support/topic/compatibility-error-3/page/2/?output_format=md)
[→](https://wordpress.org/support/topic/compatibility-error-3/page/2/?output_format=md)

 *  [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/)
 * (@adamdunnage)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/compatibility-error-3/#post-15573783)
 * Hi [@travelswithted](https://wordpress.org/support/users/travelswithted/) thanks
   for reaching out. When running your story through AMP validation it passes with
   no issues. You can see the results here: [https://search.google.com/test/amp/result?id=XMpj3Pb_1d7-4Ly5Hjn8qA](https://search.google.com/test/amp/result?id=XMpj3Pb_1d7-4Ly5Hjn8qA).
 * The error you have highlighted from your console looks like WordPress cannot 
   find a particular resource it is expecting. This unfortunately falls outside 
   the scope of our plugin support. I would recommend reaching out to your website
   developer if you have one or your hosting provider for more assistance with this.
 * You could also check [this guide](https://www.wpbeginner.com/wp-tutorials/how-to-fix-failed-to-load-resource-error-in-wordpress/)
   which has some more information on these sorts of errors and some tips on how
   you may resolve this issue.
 * Hope you can manage to resolve this issue and please do let me know if you have
   any further issues or questions on the Web Stories plugin and I will be happy
   to help out where I can.
 *  Thread Starter [travelswithted](https://wordpress.org/support/users/travelswithted/)
 * (@travelswithted)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/compatibility-error-3/#post-15574727)
 * I realized I was not able to attach an image and therefore did not explain the
   issue well.
 * The issue is within the web stories plug-in. I am seeing the compatibility error
   on the checklist after publishing stories. And none of my new (past few days)
   stories are getting traffic despite being indexed.
 * I provided the console error because I had seen that data requested for another
   user having similar issues.
 *  [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/)
 * (@adamdunnage)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/compatibility-error-3/#post-15574968)
 * [@travelswithted](https://wordpress.org/support/users/travelswithted/) Thanks
   for clarifying. To share a screenshot of this you can use a service such as [Imgur](https://imgur.com/)
   to share an image link or share via a Google Drive link. This would be helpful
   if you could share.
 * Could you also let me know if you are seeing any other [console errors](https://imgur.com/KyLAzgH)
   in the browser? #
 * If you could also please share your [Site Health information](https://imgur.com/Rtkmsba)
   or You can share privately if you prefer [via this form](https://docs.google.com/forms/d/e/1FAIpQLSd-AeFLOIJd4NLYz7EDUa9vMfzZIoT5Bn1leV3dL2CM_B1C6Q/viewform).
 *  Thread Starter [travelswithted](https://wordpress.org/support/users/travelswithted/)
 * (@travelswithted)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/compatibility-error-3/#post-15575039)
 * Thank you!
 * Here is a link to screenshot of the error: [https://imgur.com/a/YId6U8C](https://imgur.com/a/YId6U8C)
 * the only other console error says “8916.js?ver=18f51494b732a1f8c75e0b4a5d4ae389:
   23 [Web Stories] Tracking event “load_media” took too long to fire.”
 * Here is the site health info:
    ` ### wp-core ###
 * version: 5.9.3
    site_language: en_US user_language: en_US timezone: +00:00 permalink:/%
   postname%/ https_status: true multisite: false user_registration: 0 blog_public:
   1 default_comment_status: open environment_type: production user_count: 1 dotorg_communication:
   true
 * ### wp-paths-sizes ###
 * wordpress_path: /www/travelswithted_768/public
    wordpress_size: 914.76 MB (959192636
   bytes) uploads_path: /www/travelswithted_768/public/wp-content/uploads uploads_size:
   2.46 GB (2642785150 bytes) themes_path: /www/travelswithted_768/public/wp-content/
   themes themes_size: 13.12 MB (13759101 bytes) plugins_path: /www/travelswithted_768/
   public/wp-content/plugins plugins_size: 91.32 MB (95751811 bytes) database_size:
   720.94 MB (755957760 bytes) total_size: 4.16 GB (4467446458 bytes)
 * ### wp-active-theme ###
 * name: GeneratePress (generatepress)
    version: 3.1.3 author: Tom Usborne author_website:
   [https://tomusborne.com](https://tomusborne.com) parent_theme: none theme_features:
   core-block-patterns, widgets-block-editor, automatic-feed-links, post-thumbnails,
   post-formats, woocommerce, title-tag, html5, customize-selective-refresh-widgets,
   align-wide, responsive-embeds, editor-color-palette, custom-logo, menus, editor-
   styles, editor-style, widgets theme_path: /www/travelswithted_768/public/wp-content/
   themes/generatepress auto_update: Enabled
 * ### wp-themes-inactive (4) ###
 * Twenty Nineteen: version: 2.0, author: the WordPress team (latest version: 2.2),
   Auto-updates disabled
    Twenty Twenty: version: 1.7, author: the WordPress team(
   latest version: 1.9), Auto-updates disabled Twenty Twenty-One: version: 1.5, 
   author: the WordPress team, Auto-updates enabled Twenty Twenty-Two: version: 
   1.0, author: the WordPress team (latest version: 1.1), Auto-updates disabled
 * ### wp-mu-plugins (2) ###
 * Kinsta Must-use Plugins: version: 2.3.6, author: Kinsta Team
    SSO: version: 0.3,
   author: Garth Mortensen, Mike Hansen
 * ### wp-plugins-active (20) ###
 * Ads.txt Manager: version: 1.0.9, author: Ads.txt Manager <tech@adstxtmanager.
   com>, Auto-updates enabled
    Advanced Editor Tools (previously TinyMCE Advanced):
   version: 5.6.0, author: Automattic, Auto-updates enabled Broken Link Checker:
   version: 1.11.16, author: WPMU DEV, Auto-updates disabled Code Snippets: version:
   2.14.3, author: Code Snippets Pro, Auto-updates enabled Contextual Related Posts:
   version: 3.1.1, author: WebberZone, Auto-updates enabled Cost Calculator: version:
   2.3.7, author: BoldThemes, Auto-updates enabled Flying Scripts by WP Speed Matters:
   version: 1.2.2, author: Gijo Varghese, Auto-updates enabled FMTC Affiliate Disclosure:
   version: 2.0.3, author: Eric Nagel, Auto-updates enabled GP Premium: version:
   2.1.2, author: Tom Usborne, Auto-updates enabled Insert Headers and Footers: 
   version: 1.6.0, author: WPBeginner, Auto-updates enabled MC4WP: Mailchimp for
   WordPress: version: 4.8.7, author: ibericode, Auto-updates enabled Rank Math 
   SEO: version: 1.0.87, author: Rank Math, Auto-updates enabled RSS Importer: version:
   0.2, author: wordpressdotorg, Auto-updates enabled Sassy Social Share: version:
   3.3.40, author: Team Heateor, Auto-updates enabled Smush: version: 3.9.5, author:
   WPMU DEV, Auto-updates enabled Table of Contents Plus: version: 2106, author:
   Michael Tran, Auto-updates enabled UpdraftPlus – Backup/Restore: version: 1.22.11,
   author: UpdraftPlus.Com, DavidAnderson, Auto-updates enabled Web Stories: version:
   1.19.0, author: Google, Auto-updates enabled WPForms Lite: version: 1.7.3, author:
   WPForms, Auto-updates enabled WPS Hide Login: version: 1.9.4, author: WPServeur,
   NicolasKulka, wpformation, Auto-updates enabled
 * ### wp-plugins-inactive (2) ###
 * Ezoic: version: 2.7.3, author: Ezoic Inc., Auto-updates disabled
    Public Post
   Preview: version: 2.9.3, author: Dominik Schilling, Auto-updates enabled
 * ### wp-media ###
 * image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1690 imagemagick_version:
   ImageMagick 6.9.10-23 Q16 x86_64 20190101 [https://imagemagick.org](https://imagemagick.org)
   imagick_version: 3.5.1 file_uploads: File uploads is turned off post_max_size:
   128M upload_max_filesize: 128M max_effective_size: 128 MB max_file_uploads: 20
   imagick_limits: imagick::RESOURCETYPE_AREA: 122 MB imagick::RESOURCETYPE_DISK:
   1073741824 imagick::RESOURCETYPE_FILE: 768 imagick::RESOURCETYPE_MAP: 512 MB 
   imagick::RESOURCETYPE_MEMORY: 256 MB imagick::RESOURCETYPE_THREAD: 1 imagemagick_file_formats:
   3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, 
   BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW,
   CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF,
   EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS,
   FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, 
   HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO,
   INLINE, IPL, ISOBRL, ISOBRL6, JBG, JBIG, JNG, JNX, JPE, JPEG, JPG, JPS, JSON,
   K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV,
   MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL,
   ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX,
   PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA,
   PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3,
   PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA,
   RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF,
   STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, 
   TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBP,
   WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
   gd_version: 2.3.0 gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM ghostscript_version:
   unknown
 * ### wp-server ###
 * server_architecture: Linux 5.13.0-1023-gcp x86_64
    httpd_software: nginx/1.21.3
   php_version: 7.4.25 64bit php_sapi: fpm-fcgi max_input_variables: 10000 time_limit:
   300 memory_limit: 256M max_input_time: 300 upload_max_filesize: 128M php_post_max_size:
   128M curl_version: 7.68.0 OpenSSL/1.1.1f suhosin: false imagick_availability:
   true pretty_permalinks: true htaccess_extra_rules: true
 * ### wp-database ###
 * extension: mysqli
    server_version: 10.5.12-MariaDB-1:10.5.12+maria~focal client_version:
   mysqlnd 7.4.25 max_allowed_packet: 33554432 max_connections: 10
 * ### wp-constants ###
 * WP_HOME: undefined
    WP_SITEURL: undefined WP_CONTENT_DIR: /www/travelswithted_768/
   public/wp-content WP_PLUGIN_DIR: /www/travelswithted_768/public/wp-content/plugins
   WP_MEMORY_LIMIT: 40M WP_MAX_MEMORY_LIMIT: 256M WP_DEBUG: false WP_DEBUG_DISPLAY:
   true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: false CONCATENATE_SCRIPTS:
   undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_ENVIRONMENT_TYPE:
   Undefined DB_CHARSET: utf8 DB_COLLATE: undefined
 * ### wp-filesystem ###
 * wordpress: writable
    wp-content: writable uploads: writable plugins: writable
   themes: writable mu-plugins: writable
 * ### web_stories ###
 * web_stories_version: 1.19.0
    web_stories_db_version: 3.0.14 web_stories_amp_version:
   2.3.0-alpha web_stories_cdn_url: [https://wp.stories.google/static/15](https://wp.stories.google/static/15)
   web_stories_dev_mode: false web_stories_theme_support: Disabled web_stories_enabled_experiments:
   Story locking: Enabled CORS check: Enabled Updated Publish Story Modal: Enabled
   Custom Fonts: Enabled Page Background Audio: Enabled Floating Menu: Enabled Deleted
   Fonts: Enabled web_stories_libxml_version: 2.9.12
 * ### wpforms ###
 * version: 1.7.3
    lite: Mar 11, 2019 @ 6:32pm upload_dir: Writable db_tables: _S6K_wpforms_tasks_meta
   total_forms: 1 total_submissions: undefined
 *  [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/)
 * (@adamdunnage)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/compatibility-error-3/#post-15575326)
 * [@travelswithted](https://wordpress.org/support/users/travelswithted/) thanks
   for all the information which is very helpful. This could be due to a plugin 
   conflict so to rule this out could you try following the steps below and let 
   me know if you still get the compatibility warning.
 * Use the [Health Check & Troubleshooting plugin](https://wordpress.org/plugins/health-check/)
   and enable its [troubleshooting mode](https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting).
   This mode disables active plugins and switches to a default theme safely because
   it only affects the experience of the logged-in user.
    - Please enable the [Web Stories plugin](https://jumpshare.com/v/QNl7doshW4cU2tpfEtDZ)
      and let me know if you still get the issue.
    - Enable plugins and your theme one by one in this mode may help pinpoint if
      something else is involved.
    - Note you can [disable troubleshooting mode](https://jumpshare.com/v/QNl7doshW4cU2tpfEtDZ)
      from the plugins page.
 * These steps will not affect what a user to your site will see while testing this.
   Let me know how you get on here and if you have any questions.
 *  Thread Starter [travelswithted](https://wordpress.org/support/users/travelswithted/)
 * (@travelswithted)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/compatibility-error-3/#post-15575401)
 * The error message is still present in troubleshooting mode with all plugins disabled.
 *  [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/)
 * (@adamdunnage)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/compatibility-error-3/#post-15575479)
 * [@travelswithted](https://wordpress.org/support/users/travelswithted/) thanks
   for trying this and sorry to hear this hasn’t cleared the warning. In cases where
   issues are related to AMP validation errors the health check and troubleshooting
   plugin won’t highlight a plugin conflict so it would also be helpful at this 
   point to try manually deactivating plugins.
 * If possible could you try manually deactivating plugins one by one and checking
   back in your Web Stories editor to see if at any point the warning clears.
 * In the meantime I will discuss this internally with the team and update you as
   soon as I can.
 *  Thread Starter [travelswithted](https://wordpress.org/support/users/travelswithted/)
 * (@travelswithted)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/compatibility-error-3/#post-15575488)
 * I have already tried manually deactivating plugins and the error is still present.
   
   I also run all stories through Google’s amp test and have never had an amp issue.
 *  [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/)
 * (@adamdunnage)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/compatibility-error-3/#post-15577440)
 * Hi [@travelswithted](https://wordpress.org/support/users/travelswithted/) and
   thanks for your effort in troubleshooting and patience while I discussed this
   with the team.
 * As your story is [passing AMP validation](https://search.google.com/test/amp/result?id=XMpj3Pb_1d7-4Ly5Hjn8qA)
   I can confirm that the “compatibility” warning you are seeing in the editor checklist
   can in this case be ignored. If your story is passing the AMP validation then
   it is valid.
 * It would be useful if possible and if you feel comfortable with this, to follow
   the steps below and report your findings.
    1. Go to your Web Stories editor where you are seeing the “compatibility” warning
    2. Press the F12 key to open your browser dev tools
    3. Navigate to the ‘**console**‘ tab
    4. Paste the following code into the console section and hit enter `https://www.
       travelswithted.com/web-stories/what-type-of-rv-is-right-for-your-family/`
    5. Share the results you get back here
 * Please let me know if you have any questions.
 *  Thread Starter [travelswithted](https://wordpress.org/support/users/travelswithted/)
 * (@travelswithted)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/compatibility-error-3/#post-15581683)
 * Thanks Adam.
    Above you say to paste a code, but then just show a URL. Is that
   correct?
 *  [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/)
 * (@adamdunnage)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/compatibility-error-3/#post-15581741)
 * [@travelswithted](https://wordpress.org/support/users/travelswithted/) apologies
   that’s not the correct code to paste good spot! Please ignore that and use this
   instead:
 * `await window.amp.validator.validateUrlAndLog('https://www.travelswithted.com/
   web-stories/what-type-of-rv-is-right-for-your-family/')`
 *  Thread Starter [travelswithted](https://wordpress.org/support/users/travelswithted/)
 * (@travelswithted)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/compatibility-error-3/#post-15581957)
 * Thank you. Below is the result.
 *     ```
       validator_wasm.js?ver=1.19.0:1830 AMP validation had errors:
       module$contents$amp$validator_logValidationResult @ validator_wasm.js?ver=1.19.0:1830
       (anonymous) @ validator_wasm.js?ver=1.19.0:1833
       $jscomp.generator.Engine_.nextStep_ @ validator_wasm.js?ver=1.19.0:29
       $jscomp.generator.Engine_.next_ @ validator_wasm.js?ver=1.19.0:25
       next @ validator_wasm.js?ver=1.19.0:30
       b @ validator_wasm.js?ver=1.19.0:31
       Promise.then (async)
       f @ validator_wasm.js?ver=1.19.0:31
       Promise.then (async)
       f @ validator_wasm.js?ver=1.19.0:31
       (anonymous) @ validator_wasm.js?ver=1.19.0:31
       $jscomp.asyncExecutePromiseGenerator @ validator_wasm.js?ver=1.19.0:31
       $jscomp.asyncExecutePromiseGeneratorProgram @ validator_wasm.js?ver=1.19.0:31
       module$contents$amp$validator_validateUrlAndLog @ validator_wasm.js?ver=1.19.0:1832
       (anonymous) @ VM112:1
       validator_wasm.js?ver=1.19.0:1831 https://www.travelswithted.com/web-stories/what-type-of-rv-is-right-for-your-family/:2:0 Custom JavaScript is not allowed. (see https://amp.dev/documentation/guides-and-tutorials/learn/validation-workflow/validation_errors/#custom-javascript-is-not-allowed)
       module$contents$amp$validator_logValidationResult @ validator_wasm.js?ver=1.19.0:1831
       (anonymous) @ validator_wasm.js?ver=1.19.0:1833
       $jscomp.generator.Engine_.nextStep_ @ validator_wasm.js?ver=1.19.0:29
       $jscomp.generator.Engine_.next_ @ validator_wasm.js?ver=1.19.0:25
       next @ validator_wasm.js?ver=1.19.0:30
       b @ validator_wasm.js?ver=1.19.0:31
       Promise.then (async)
       f @ validator_wasm.js?ver=1.19.0:31
       Promise.then (async)
       f @ validator_wasm.js?ver=1.19.0:31
       (anonymous) @ validator_wasm.js?ver=1.19.0:31
       $jscomp.asyncExecutePromiseGenerator @ validator_wasm.js?ver=1.19.0:31
       $jscomp.asyncExecutePromiseGeneratorProgram @ validator_wasm.js?ver=1.19.0:31
       module$contents$amp$validator_validateUrlAndLog @ validator_wasm.js?ver=1.19.0:1832
       (anonymous) @ VM112:1
       validator_wasm.js?ver=1.19.0:1831 See also https://validator.amp.dev/?experimental_wasm=1#url=https%3A%2F%2Fwww.travelswithted.com%2Fweb-stories%2Fwhat-type-of-rv-is-right-for-your-family%2F
       ```
   
 *  [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/)
 * (@adamdunnage)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/compatibility-error-3/#post-15587625)
 * [@travelswithted](https://wordpress.org/support/users/travelswithted/) thanks
   for providing this. We are looking into if this can be prevented but as mentioned
   above you can ignore this as your stories are passing AMP validation.
 *  Thread Starter [travelswithted](https://wordpress.org/support/users/travelswithted/)
 * (@travelswithted)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/compatibility-error-3/#post-15589484)
 * Thank you!
 *  Thread Starter [travelswithted](https://wordpress.org/support/users/travelswithted/)
 * (@travelswithted)
 * [4 years ago](https://wordpress.org/support/topic/compatibility-error-3/#post-15644035)
 * Hi. To update this topic. I still see the compatibility error and as of last 
   week, I am seeing a new issue that may or may not be related. My web stories 
   were passing core web vitals until 5/13/22. However, now all of my web stories
   are showing LCP is too long.
 * I have not made any changes to my site aside from publishing new posts/stories.
 * Please suggest any optimizations.

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 * 20 replies
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 * Last activity: [4 years ago](https://wordpress.org/support/topic/compatibility-error-3/page/2/#post-15674671)
 * Status: resolved