Title: compatibility problem
Last modified: October 20, 2020

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# compatibility problem

 *  Resolved [toilebleue](https://wordpress.org/support/users/toilebleue/)
 * (@toilebleue)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/compatibility-problem-15/)
 * Bonjour Pierre,
 * There is a compatibility problem with the “AJAX Login and Registration modal 
   popup + inline form” plugin, when the user requests a “reset” of the password
   via the Ajax Login plugin, this generates a critical error on the site. When 
   I deactivate your plugin it works.
    If you have time to watch this!
 * Merci pour ton aide,
    Luc

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [Pierre Lannoy](https://wordpress.org/support/users/pierrelannoy/)
 * (@pierrelannoy)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/compatibility-problem-15/#post-13558126)
 * Hi [@toilebleue](https://wordpress.org/support/users/toilebleue/) !
 * Sorry to hear that… and thank for this precise report.
    I will investigate it(
   even if I have my own idea about why) and keep you informed if I can find a workaround.
 * Pierre
 *  Plugin Author [Pierre Lannoy](https://wordpress.org/support/users/pierrelannoy/)
 * (@pierrelannoy)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/compatibility-problem-15/#post-13558244)
 * Hi!
    I’m unable to reproduce this issue with the free version of “AJAX Login 
   and Registration modal popup + inline form” plugin. Are you using the pro version?
   Do you have detail on what is the critical error?
 * Thanks.
    Pierre
 *  Thread Starter [toilebleue](https://wordpress.org/support/users/toilebleue/)
 * (@toilebleue)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/compatibility-problem-15/#post-13558271)
 * Hi !
    It’s the free version. This is when you try to connect after having reset
   your password. With the login form in popup version : [https://infonature.media/](https://infonature.media/)(
   next the button “s’abonner”) Thanks! Luc
    -  This reply was modified 5 years, 7 months ago by [toilebleue](https://wordpress.org/support/users/toilebleue/).
 *  Plugin Author [Pierre Lannoy](https://wordpress.org/support/users/pierrelannoy/)
 * (@pierrelannoy)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/compatibility-problem-15/#post-13558326)
 * Definitely not able to reproduce it.
    Can you confirm the steps:
    1. in the modal connexion box, click on “Mot de passe oublié?”
    2. then receive a mail
    3. follow the link given in the mail
    4. set a new password
    5. return to modal login form
    6. type user/mdp
    7. click on “Se Connecter”
 * If process is ok, can you tell me at what step is the error, what does this error
   look like (in browser, logs, etc.) and what is the message?
 * Thanks.
 *  Thread Starter [toilebleue](https://wordpress.org/support/users/toilebleue/)
 * (@toilebleue)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/compatibility-problem-15/#post-13560855)
 * Pierre,
    The message was “a critical error has occurred on your site” (wordpress
   error page) I tried again on my side and surprisingly it works now (I had the
   plugin disabled) The message came from one of my users, and I had also noticed
   connection errors on ipad. Has it been possible to have deactivated and reactivated
   the plugin? Thank you Luc
 *  Plugin Author [Pierre Lannoy](https://wordpress.org/support/users/pierrelannoy/)
 * (@pierrelannoy)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/compatibility-problem-15/#post-13567901)
 * Hi!
    I doesn’t understand very well: is it working now or do you have the same
   issue when Sessions is activated?
 *  Thread Starter [toilebleue](https://wordpress.org/support/users/toilebleue/)
 * (@toilebleue)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/compatibility-problem-15/#post-13568462)
 * By reactivating the plugin the error does not reproduce any more …. I do not 
   know why while a user sent me the print screen of the error that I had noticed
   a similar problem on an ipad.
    To be continued …
 *  Plugin Author [Pierre Lannoy](https://wordpress.org/support/users/pierrelannoy/)
 * (@pierrelannoy)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/compatibility-problem-15/#post-13568475)
 * That’s really a great news!
    I close this ticket, don’t hesitate to re-open it
   if the issue comme back 😉

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘compatibility problem’ is closed to new replies.

 * ![](https://ps.w.org/sessions/assets/icon-256x256.png?rev=2266516)
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 * 8 replies
 * 2 participants
 * Last reply from: [Pierre Lannoy](https://wordpress.org/support/users/pierrelannoy/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/compatibility-problem-15/#post-13568475)
 * Status: resolved