Title: Completion message
Last modified: January 20, 2022

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# Completion message

 *  Resolved [norricorp](https://wordpress.org/support/users/norricorp/)
 * (@norricorp)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/completion-message/)
 * Hello,
    I have set up the newsletter subscriber form. Because I wanted to change
   the layout of the form, rather than use a shortcut or widget, I copied the html
   and pasted that into a custom html block and then made changes to the code. This
   appears to work but mailhog is not receiving notifications. But my question is
   when the subscribe button is pressed, is there a way of getting a confirmation
   message to the user such as “Your request has been sent”? Regards,

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [norricorp](https://wordpress.org/support/users/norricorp/)
 * (@norricorp)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/completion-message/#post-15276004)
 * Just to update the above.
    Currently I have the subscription form in two places.
   One is as a widget in the footer. This works in that mailhog captures two emails–
   one sent to the subscriber and one to admin. But I notice that the audience page
   in the dev env is not updated to show the new subscriber. Is that a bug? I also
   realised that the confirmation message I wanted in the previous post was a bit
   unclear. I wanted a message or popup on the browser to show success. Later the
   user will get the email confirmation. Now the next problem. The other place I
   have the subscription form is as custom html where I copied the html from the
   widget. I did this so I could change the layout of the form. But this does not
   trigger any emails to be caught by mailhog. So will this approach not work?
 *  Plugin Contributor [Kishan Ranawat](https://wordpress.org/support/users/kishanranawat/)
 * (@kishanranawat)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/completion-message/#post-15284603)
 * Hi [@norricorp](https://wordpress.org/support/users/norricorp/),
 * Thanks for contacting us. We have attached our response to your queries as below
 * > I have set up the newsletter subscriber form. Because I wanted to change the
   > layout of the form, rather than use a shortcut or widget, I copied the html
   > and pasted that into a custom html block and then made changes to the code
 * — Instead of form shortcode, using a custom HTML block might not work as expected.
   Also, we have checked your previous ticket related to the similar query have 
   replied to it there. We hope our reply might be useful to you.
 * > is there a way of getting a confirmation message to the user such as “Your 
   > request has been sent”?
 * — Yes, after the form submission, the plugin shows success/error messages to 
   the user.
 * > I also realised that the confirmation message I wanted in the previous post
   > was a bit unclear. I wanted a message or popup on the browser to show success.
   > Later the user will get the email confirmation
 * — Yes, you can change the confirmation message text from the **Subscription success
   message** option available in the plugin’s setting(Email Subscribers –> Settings–
   > General(tab))
 * > The other place I have the subscription form is as custom html where I copied
   > the html from the widget. I did this so I could change the layout of the form.
   > But this does not trigger any emails to be caught by mailhog. So will this 
   > approach not work?
 * — We have tried with the custom HTML block. At our end, emails are getting triggered
   successfully. But since custom HTML block is used, success/error messages aren’t
   shown. Therefore this method might not work as expected. Instead, we would recommend
   you to use form shortcode and try custom CSS shared in [this](https://wordpress.org/support/topic/change-layout-of-email-subscription-form/)
   thread. It should work. Also, this will ensure your forms will work with future
   plugin updates.
 * Hope this helps you. Let us know if you have any further queries.
 * Thank you.
 *  Thread Starter [norricorp](https://wordpress.org/support/users/norricorp/)
 * (@norricorp)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/completion-message/#post-15314994)
 * Many thanks for this.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Completion message’ is closed to new replies.

 * ![](https://ps.w.org/email-subscribers/assets/icon-256x256.png?rev=2274172)
 * [Email Subscribers & Newsletters - Email Marketing, Post Notifications & Newsletter Plugin for WordPress](https://wordpress.org/plugins/email-subscribers/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/email-subscribers/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/email-subscribers/)
 * [Active Topics](https://wordpress.org/support/plugin/email-subscribers/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/email-subscribers/unresolved/)
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## Tags

 * [Form Customization](https://wordpress.org/support/topic-tag/form-customization/)

 * 3 replies
 * 2 participants
 * Last reply from: [norricorp](https://wordpress.org/support/users/norricorp/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/completion-message/#post-15314994)
 * Status: resolved