Title: Complex plugin but works as advertised
Last modified: September 3, 2016

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# Complex plugin but works as advertised

 *  [feebleTom](https://wordpress.org/support/users/feebletom/)
 * (@feebletom)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/complex-plugin-with-minimal-support-without-payment/)
 * I have revised my thinking about this plugin. First of all, I couldn’t find another
   free alternative with the same potential. So then, after running the maze of 
   settings, I have emerged from it with a working model on a test site.
 * I will say that this plugin, because of its complexity, is not for the faint 
   of heart. But after a week of trial and error, I have realized most of its potential.
 * Documentation could be improved by adding a suggested workflow so that a person
   wouldn’t have to stop and research what went wrong and then back-track to fix
   the problem. For instance, it was not obvious that although you make a separate
   Profile Form for each user role that you do NOT make a separate user profile 
   page. I found this out the hard way, via Google search.
 * Another thing which comes to mind is that if your site has any pages with the
   names of Account, User, Register, Logout or Members that the plugin will still
   make these default pages, but their slugs will be like account-2. This probably
   won’t affect the working of the plugin, but could throw a developer off track
   if he’s working with code in a template.
 * In the end, I realize that my original rating was unfair, so I have changed it
   to reflect my new-found respect for Ultimate Members. My apologies if I have 
   scared anybody away. They’ll come back because this plugin is the best there 
   is for this purpose.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Ultimate Member](https://wordpress.org/support/users/ultimatemember/)
 * (@ultimatemember)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/complex-plugin-with-minimal-support-without-payment/#post-8002556)
 * FeebleTom I am sorry but you are completely wrong with your assumption. We provide
   FREE support to all users and never push people towards priority support. We 
   reply everyday to free users on both our site forum and the forum here.
 * Check the forum on WP site here, you can see that we reply to topics everyday
   within hours for FREE. Most plugins will not reply at all or will take days to
   reply: [https://wordpress.org/support/plugin/ultimate-member](https://wordpress.org/support/plugin/ultimate-member).
 * You can search our forum here: [https://ultimatemember.com/forums/](https://ultimatemember.com/forums/)
 * And if you cannot find what you are looking for you can create a topic here and
   we will answer it: [https://ultimatemember.com/forums/forum/support/](https://ultimatemember.com/forums/forum/support/)
 * If you have a question about plugin you can post on either our site forum or 
   WP forum and we will happily answer you but to give our plugin a 1 star rating
   because you think we are trying to push people towards priortiy support is in
   my opinion very unfair and not true.
 * Thanks
 *  [obi55](https://wordpress.org/support/users/obi55/)
 * (@obi55)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/complex-plugin-with-minimal-support-without-payment/#post-8002571)
 * From a user perspective, they provide support quickly. I see questions are answered
   everyday. Well except on weekends.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Complex plugin but works as advertised’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/)
 * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [obi55](https://wordpress.org/support/users/obi55/)
 * Last activity: [10 years, 9 months ago](https://wordpress.org/support/topic/complex-plugin-with-minimal-support-without-payment/#post-8002571)