Title: Condition Fields issue
Last modified: October 28, 2017

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# Condition Fields issue

 *  [cchicken](https://wordpress.org/support/users/cchicken/)
 * (@cchicken)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/condition-fields-issue/)
 * Hi Guys, we are a hardware wallet reseller. At the bottom of our home page we
   have a contact form. We have further developed this single form so that a potential
   customer may get in connect with use for one of the following 4 reasons.
 * General Sales Question
    Existing Order Problem Technical Support Problem Other
   problem
 * The form is using the Contact Form 7 Conditional Fields Plugin 13.4 by Jules 
   Colle
 * The form works perfectly when choose a option from [select pick-problem ] (3)
   Technical Support Problem, However when select (1)General Sales Question or (
   4) Other problem we run in to either of the following two problems
 * 1. Either the Send button cannot be selected |OR
    2. We receive the warning that
   one of the acceptance fields needs to be checked.
 * I have pasted both my Form and Mail below.
 * ———–FORM BEGINS————
    <label> Your Name (required) [text* your-name] </label>
 * <label> Your Email (required)
    [email* your-email] </label>
 * What do you need help with? [select pick-problem include_blank “General Sales
   Question” “Existing Order” “Technical Support” “Other”]
 * [group technical-support-fields]
    I am a Coinsafe Australia Customer [select 
   pick-existing-customer “No” “Yes”] [group pick-existing-customer-false-fields-
   inside-technical-support-fields] Please refer to the offical TREZOR Support Centre
   here [FAQ](https://trezor.io/support/) [/group]
 * [group pick-existing-customer-true-fields-inside-technical-support-fields]
    So
   we can help you, help us by first checking the resources our [FAQ](https://wordpress.org/FAQ?output_format=md)
   page. <br> <br> [acceptance accept-this-2] I have looked for a solution to my
   problem in both the [Official Interactive Trouble Shooter](https://trezor.io/troubleshooter/#1)
   and [Offical TREZOR User Manual](https://trezor.io/support/).
 * <label> Your Order Number
    [text* your-order-number-for-support] </label>
 * <label>Prior contacting Support ensure you have tried the following basic troubleshooting;
   
   <br> <br> Disconnecting and Reconnecting your TREZOR device. Using a different
   USB port and or another computer. Using a different Micro USB cable Restarting
   Google Chrome Restarting my computer or tablet device </label>
 * [acceptance completed-basic-troubleshooting] I have completed the basic above
   troubleshooting, but my problem still remains.
 * Device [select pick-device “Desktop Computer” “Laptop” “other”]
 * Operating System [select pick-operatingsystem “Windows” “Mac OSX” “Samsung Android”“
   iphone IOS” “other”]
 * <label>OS version
    [text your-os-version] </label>
 * Browser Type [select pick-browser “Internet Explorer” “Google Chrome” “Firefox”“
   safari” “other”]
 * <label>Summary
    [text* your-problem-summary] </label>
 * <label> Tell us more about your technical support problem
    </label> <label> Your
   Message [textarea* your-support-message placeholder “The form is for TREZOR technical
   Support related problems and issues” ] </label>
 * [/group]
    [/group]
 * [group other-fields]
    <label> Your Message [textarea* your-message placeholder“
   USE THIS FORM FOR GENERAL SALE ENQUIRES” ] </label> [/group]
 * [submit “Send”]
 * ———–FORM ENDS———
 * ———-MAIL BEGINS———
    From: [your-name] Email: [your-email]
 * Dear Coinsafe Technical Support,
 * [group technical-support-fields]
    [your-name] uses a [pick-device] with Operating
   System [pick-operatingsystem] running version [your-os-version] and is using 
   Browser [pick-browser] and is having the following issue. They have completed
   basic troubleshooting.
 * [/group technical-support-fields]
 * [your-support-message]
 * ———–MAIL ENDS———-

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [cchicken](https://wordpress.org/support/users/cchicken/)
 * (@cchicken)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/condition-fields-issue/#post-9629046)
 * Thanks in Advance Any help would be greatly appreciated.
 *  Plugin Author [Jules Colle](https://wordpress.org/support/users/jules-colle/)
 * (@jules-colle)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/condition-fields-issue/#post-9631272)
 * There is a known problem with the acceptance field. You can work around this 
   by using a regular checkbox.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Condition Fields issue’ is closed to new replies.

 * ![](https://ps.w.org/cf7-conditional-fields/assets/icon-256x256.png?rev=2072595)
 * [Conditional Fields for Contact Form 7](https://wordpress.org/plugins/cf7-conditional-fields/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cf7-conditional-fields/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cf7-conditional-fields/)
 * [Active Topics](https://wordpress.org/support/plugin/cf7-conditional-fields/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cf7-conditional-fields/unresolved/)
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 * 2 replies
 * 2 participants
 * Last reply from: [Jules Colle](https://wordpress.org/support/users/jules-colle/)
 * Last activity: [8 years, 7 months ago](https://wordpress.org/support/topic/condition-fields-issue/#post-9631272)
 * Status: not resolved